gamal Mohammed
Riyadh ,Saudi Arabia
Summary
Experienced professional with a strong background in retail operations, specialising in inventory management, staff supervision, and customer service excellence. Demonstrated expertise in sales forecasting, product merchandising, and vendor relationship management. Adept at enhancing retail performance through strategic planning and effective team leadership. Committed to driving business growth and operational efficiency.
Driven professional with proactive approach to store operations management. Possesses strong leadership and excellent communication skills, coupled with track record in team management and inventory control. Aims to enhance store performance and elevate customer satisfaction through strategic operational improvements.
Overview
22
22
years of professional experience
3
3
years of post-secondary education
Work History
STORE OPERATION MANAGER
OTHAIM MARKETS
Riyadh, Riyadh Region
12.2012 - Current
- Handled supplier negotiations, secured favourable terms and conditions for the store.
- Prioritised tasks efficiently, enhanced daily operation flow within the store.
- Upheld excellent customer service standards with staff training programmes.
- Implemented new merchandising strategies to enhance store presentation.
- Managed stock inventory for optimal product availability.
- Facilitated staff training sessions for exceptional customer service delivery.
- Optimised sales floor layouts to create an appealing shopping experience.
- Improved store efficiency by streamlining operational processes.
- Ensured safety regulations, resulted in a secure shopping environment.
- Maintained clean and organised retail space for a pleasant shopping ambience.
- Streamlined communication channels amongst team members, improved overall productivity.
- Managed loss prevention efforts, reduced instances of shoplifting significantly.
- Conducted regular performance reviews to maintain high employee morale.
- Amplified revenue generation with strategic pricing policies and effective promotions planning.
- Developed budget plans, ensured cost-effective operations of the store.
Assistant manager
BIN DAWOOD HOLDING COMPANY
Jeddah, Mecca Region
03.2009 - 11.2012
- Handled customer complaints effectively, restoring trust in our brand.
- Provided support to manager during audits, ensuring accurate reports.
- Improved customer service by implementing new procedures and protocols.
- Monitored sales performance regularly adjusting strategies as required.
- Created a positive work environment, resulting in higher employee morale.
- Managed cash registers accurately reducing discrepancies at end of day reconciliation.
Telecom operator
MEBENIL TELECOM
EGYPT , CAIRO
02.2003 - 01.2009
- Oversaw budgeting process, maximising cost-efficiency in operations.
- Led cross-functional team meetings to foster collaborative problem-solving strategies.
- Conducted comprehensive system audits for performance optimisation.
- Provided training sessions on new technology integration, promoting staff competence and confidence.
Education
Bachelor of Laws - ZAGAZIG UNV
FACULTY OF LAW
ZAGAZIG UNV 09.2001 - 06.2004
Skills
- Inventory management
- Staff supervision
- Customer service excellence
- Sales forecasting
- Product merchandising
- Vendor relationship management
- Retail operations knowledge
Languages
Arabic
Proficient (C2)
English
Advanced
Accomplishments
CRISIS MANAGEMENT
TIME MANAGEMENT
FOOD SAFETY
FIRE ASSESSMENT
LEADERSHIP MANAGEMENT
Timeline
STORE OPERATION MANAGER
OTHAIM MARKETS
12.2012 - Current
Assistant manager
BIN DAWOOD HOLDING COMPANY
03.2009 - 11.2012
Telecom operator
MEBENIL TELECOM
02.2003 - 01.2009
Bachelor of Laws - ZAGAZIG UNV
FACULTY OF LAW
09.2001 - 06.2004
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