
Experienced server support engineer familiar with user support and root cause analysis. Advanced knowledge of server operations and dedication to seeing issues through to the end. Works well in remote and desk-side environments.
Dedicated professional with experience providing technical support to end users in a corporate environment. Proven track record of resolving complex technical issues quickly and efficiently, while providing excellent customer service. Skilled in troubleshooting hardware and software issues, system maintenance, and network configuration. Adept at training users on new applications and technologies, working with remote users, and staying abreast of new developments in the IT industry.
GPA: 62%
GPA: 61%
Software Development
IT Infrastructure Planning
Database Administration
Virtualization Technologies
Cloud Computing Expertise
Systems Analysis
Customer Service
Service support
Network diagnostics
Data Recovery
Desktop support
Hardware diagnostics
Software Installation
Software diagnosis
Technical Support
Ticket support system management
Technical Troubleshooting
Network configuration
Cisco CCNA Certification