Accomplished professional with expertise in team supervision and training, conflict resolution, and facilitation. Demonstrates a strong ability in performance evaluation and quality assurance, ensuring high standards are consistently met. Skilled in team building and decision-making, fostering a collaborative work environment. Committed to leveraging these skills to drive organisational success and enhance team productivity.
Conducted daily follow-ups with main departments through visits or camera monitoring.
Resolved urgent issues in collaboration with social worker as needed.
Developed department supervisors by organising workshops on latest field advancements.
Trained new specialists to enhance team expertise.
Provided family counselling to parents of day care children during morning and evening sessions.
Delivered family counselling for outpatient session parents, referring cases appropriately.
Monitored new departments, reviewed developments, and implemented necessary improvements.
Collaborated with administrative director to enforce Ministry of Resources provisions.
Professional development for myself and obtaining a certificate accredited by the American Board after nearly a year and a half of hard work alongside my work at the center
A 90% increase in the number of daycare enrollees since I took office
Increasing the number of teachers enrolled in day care.
Retaining staff and reducing staff turnover at the center by 95%.