Gemma Melrose Samonte
Riyadh,Saudi Arabia
Summary
Experienced barista with extensive knowledge of coffee preparation techniques, barista equipment, and coffee machinery operation. Proficient in latte art, milk steaming, and beverage presentation, ensuring exceptional customer satisfaction. Skilled in multitasking, active listening, and delivering high-quality service while adhering to health and safety standards and safe food handling practices. Adept at managing open and closing procedures with a strong understanding of coffee beans and their unique profiles. Committed to creating memorable customer experiences through expertise in customer service and attention to detail.
Approachable, conscientious individual with history of delivering exceptional customer service. Remains calm and collected in busy environments, following orders and communicating with teams. Demonstrates strong attention to detail and fast-paced learning.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Coffee barista
Initial
Riyadh, Riyadh Region
03.2023 - Current
- Collaborated effectively with team members for smooth operations.
- Demonstrated in-depth knowledge of coffee blends, resulting in personalised recommendations.
- Exhibited excellent multitasking skills, handling multiple orders simultaneously.
- Enhanced customer satisfaction by providing efficient, friendly service.
- Adapted quickly to high-pressure situations, ensuring prompt service delivery.
- Assisted in stock management, avoiding shortages during peak hours.
- Ensured consistent quality with careful preparation of all beverages.
- Initiated effective solutions for customer complaints or issues.
- Maintained clean, hygienic workstation for enhanced café environment.
- Maintained and operated espresso machines, blenders and commercial coffee brewers.
- Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
Housekeeper
Princess Noura Bint Faisal Alsaud
Riyadh, Riyadh Region
02.2018 - 10.2022
- Cooked healthy and delicious meals ensuring satisfied family members.
- Managed laundry process, washing, drying, folding clothes; keeping wardrobe tidy.
- Maintained high hygiene standards for improved living conditions.
- Meticulously vacuumed, dusted and tidied guest rooms.
- Received visitors, answered telephone calls and coordinated special services for busy owners.
Waitress
Arvinna Restaurant
Philippines , Gumasa, Glan Sarangani Province
01.2016 - 01.2018
- Utilised professional communication skills to resolve customer complaints.
- Accommodated special event needs, provided customised services for parties.
- Showcased extensive knowledge of menu items, heightened customer decision making.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
Education
Foundation degree - Education
Mindanao State University
Philippines 03/2007 - 03/2010
Skills
- Barista equipment knowledge
- Latte art proficiency
- Coffee preparation techniques
- Understanding coffee beans
- Coffee preparation
- Milk steaming techniques
- Beverage presentation
- Open and Closing procedures
- Customer Service
- Health and Safety
- Multitasking
- Safe food handling practices
- Active listening
- Coffee machinery operation
Languages
English
Fluent
Arabic
Beginner
Certification
Basic Hazard Analysis Critical Control Points (HACCP) Training Awareness
Timeline
Coffee barista
Initial
03.2023 - Current
Housekeeper
Princess Noura Bint Faisal Alsaud
02.2018 - 10.2022
Waitress
Arvinna Restaurant
01.2016 - 01.2018
Foundation degree - Education
Mindanao State University
03/2007 - 03/2010
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