Georgia Little
24 years old
Campbelltown
Summary
I am a passionate and motivated individual with 6 years of hospitality experience, excelling in optimising staff workflow and enhancing customer satisfaction in dynamic settings. I demonstrate strong adaptability, problem-solving, and staff management skills, with a proven track record in barista work, event management and bartending. Passionate about delivering exceptional guest experiences and committed to advancing professional development within the hospitality industry.
Overview
6
6
years of professional experience
6060
6060
years of post-secondary education
Work History
Front of House
Latteria
Adelaide
01.2025 - Current
- Provide exceptional service, managing multiple tables for smooth operations
- Monitor guest satisfaction through proactive table visits, anticipate dining needs, and resolve service concerns promptly to ensure superior dining experiences
- Track and process multiple orders simultaneously and manage payments accurately,
- Ability to switch roles between floor and bar seamlessly when needed
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Assisted with customer requests and answered questions to improve satisfaction.
Duty Manager
Macclesfield Hotel
Macclesfield
12.2023 - 01.2025
- Oversaw hotel operations, managed staff schedules, enhanced guest satisfaction.
- Created a positive team environment, resolved conflicts, ensuring exceptional guest experiences.
- Handled gaming and TAB operations, maintained accurate nightly records and clearances.
- Enhanced bar service efficiency in a fast paced environment, ensuring customer satisfaction
Front of House
Maximilians
Verdun
10.2020 - 05.2023
- Managed front-of-house, boosting guest satisfaction and service quality
- Coordinated with kitchen for seamless dining and accurate orders
- Resolved customer issues swiftly, enhancing satisfaction and relations
- Trained new staff, ensuring teamwork and efficient service
- Handled events independently, ensuring smooth high-volume functions
Front of House
Laratinga Cafe
Mount Barker
08.2020 - 12.2021
- Served food and drinks, ensuring high customer satisfaction and repeat patronage.
- Maintained hygiene and COVID-19 protocols, ensuring a safe dining environment.
- Operated espresso machines and grinders to ensure consistent beverage quality.
- Prepared high-quality beverages following standard recipes and customer preferences.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
Education
Year 12 - SACE completion
Mount Barker High School
Mount BarkerCertificate III - Rural Operations
TAFE SA
Certificate I - Animal Studies
TAFE SA
Skills
- Attention to detail
- Staff training and development
- Problem solving
- Communication
- Customer order management
- Service-oriented mindset
- Friendly and outgoing
- Menu memorization
Timeline
Front of House
Latteria
01.2025 - Current
Duty Manager
Macclesfield Hotel
12.2023 - 01.2025
Front of House
Maximilians
10.2020 - 05.2023
Front of House
Laratinga Cafe
08.2020 - 12.2021
Year 12 - SACE completion
Mount Barker High School
Certificate III - Rural Operations
TAFE SA
Certificate I - Animal Studies
TAFE SA