Summary
Overview
Work History
Education
Skills
Interests
Timeline
Bartender
Gerardo Serrano

Gerardo Serrano

Cook
Riyadh

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level cook position. Ready to help team achieve company goals.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Dedicated hospitality professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Experienced cook with over 10 years of experience in hospitality. Excellent reputation for resolving problems and improving customer satisfaction.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Reliable employee seeking cook position. Offering excellent communication and good judgment.

Overview

16
16
years of professional experience
11
11
years of post-secondary education

Work History

Air/Sea Cargo Handler

RGP Cargo
Riyadh
11.2017 - Current
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Managed team of employees, overseeing hiring, training and professional growth of employees.
  • Collaborated with team members to achieve target results.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Learned new skills and applied to daily tasks to improve efficiency and productivity.
  • Handled 10-20 calls per day to address customer inquiries and concerns.
  • Led projects and analyzed data to identify opportunities for improvement.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Delivered services to customer locations within specific timeframes.
  • Developed team communications and information for meetings.
  • Carried out day-to-day duties accurately and efficiently.
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement.
  • Used coordination and planning skills to achieve results according to schedule.
  • Prepared variety of different written communications, reports and documents.
  • Identified issues, analyzed information and provided solutions to problems.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Resolved problems, improved operations and provided exceptional service.
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Successfully maintained clean, valid driver's license and access to reliable transportation.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Participated in team-building activities to enhance working relationships.

Cook

Primi Piattii / Al Hadaff Services Fahad International Group
Riyadh
12.2012 - 10.2017
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
  • Ordered and received products and supplies to stock kitchen areas.
  • Mentored staff in expectations and parameters of kitchen goals and daily work.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Tasted, smelled and pierced food with fork to verify sufficient cooking.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Produced high volume covers per day and maintained near-perfect customer satisfaction scores.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Inspected appliances, commercial fryers and ovens to verify proper working order.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Created identical dishes numerous times daily with consistent care, attention to detail and quality.
  • Transitioned between breakfast and lunch service.
  • Communicated closely with servers to fully understand special orders for customers.
  • Seasoned and cooked food according to recipes or personal judgment and experience.
  • Managed kitchen staff to supervise preparation of foods and explain steps for readying specialty items.

Cook

Almarai Dairy Company
Riyadh
05.2011 - 05.2012
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
  • Mentored staff in expectations and parameters of kitchen goals and daily work.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Tasted, smelled and pierced food with fork to verify sufficient cooking.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Inspected appliances, commercial fryers and ovens to verify proper working order.
  • Created identical dishes numerous times daily with consistent care, attention to detail and quality.
  • Transitioned between breakfast and lunch service.
  • Seasoned and cooked food according to recipes or personal judgment and experience.

Cook's Assistant

Astoria Plaza
Pasig City, Metro Manila
08.2003 - 06.2006
  • Washed, peeled and cut fruits and vegetables in advance to save time on food preparation.
  • Distributed food during busy peak periods to drive customer satisfaction.
  • Adapted menus to changing seasons and supply inventories to decrease food waste.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Prepared food orders to support waitstaff and other team members.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Prevented cross-contamination from utensils, surfaces and pans when cooking and plating meals for food allergy sufferers.
  • Designed dynamic and seasonal menus.
  • Placed orders to restock items before supplies ran out.
  • Worked with chef to prepare daily food specials and other supplies.
  • Removed expired food and beverages from storage and reviewed inventory for upcoming expirations dates.
  • Limited portion sizes and used garnishes to control food costs.
  • Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
  • Used manual or electric appliances to clean, peel, slice and trim foods.
  • Maintained high personal grooming standards and uniform presentation.
  • Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
  • Maintained composure and work quality while under stress.
  • Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
  • Lifted and carried heavy materials.
  • Pushed, pulled and transported large loads and objects.

Card Relations Consultant

Cardworld Marketing/ Citibank
Pasig City
10.2003 - 06.2006
  • Developed and retained customer relationships through active listening and using defined processes to address customer needs.
  • Provided outstanding customer service on phone and in person.
  • Took ownership of mistakes and problems until issue resolved to customer's satisfaction.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Created and maintained detailed database to develop promotional sales.
  • Promoted available products and services to customers during service, account management and order calls.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Promptly responded to inquiries and requests from prospective customers.
  • Cross-trained and backed up other customer service managers.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Reached out to customers after completed sales to suggest additional service or product purchases.
  • Delivered prompt service to prioritize customer needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Communicated professionally with colleagues, freelancers and clients.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Surpassed sales goals through implementation of effective marketing strategies.

Education

Tertiary - Elementary

Talisay Elementary School
Talisay, Camarines Norte
06.1984 - 03.1988

Secondary - High School

St. Francis Parochial School
Talisay, Camarines Norte Philippines
06.1988 - 03.1992

Certificate - Fast Track - Professional Chef Program

Center For Culinary Arts (CCA)
Katipunan Avenue, Quezon City Philippines
10.2008 - 04.2009

Non - Bachelor of Science in Commerce Major in Economics

Far Eastern University
Morayta Street, Manila Philippines
06.1996 - 08.1999

Skills

Move fast in the kitchen and heavy lifter

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Interests

Camping

Cook out

Running and stairs running

Reading

Timeline

Air/Sea Cargo Handler

RGP Cargo
11.2017 - Current

Cook

Primi Piattii / Al Hadaff Services Fahad International Group
12.2012 - 10.2017

Cook

Almarai Dairy Company
05.2011 - 05.2012

Certificate - Fast Track - Professional Chef Program

Center For Culinary Arts (CCA)
10.2008 - 04.2009

Card Relations Consultant

Cardworld Marketing/ Citibank
10.2003 - 06.2006

Cook's Assistant

Astoria Plaza
08.2003 - 06.2006

Non - Bachelor of Science in Commerce Major in Economics

Far Eastern University
06.1996 - 08.1999

Secondary - High School

St. Francis Parochial School
06.1988 - 03.1992

Tertiary - Elementary

Talisay Elementary School
06.1984 - 03.1988

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