Gerly Cortez
Riyadh,Saudi Arabia
Summary
Dedicated professional with a strong focus on hospitality and hygiene, demonstrating exceptional time management and communication skills. Proficient in cleaning procedures and eco-friendly product usage, with a deep understanding of chemical usage and energy conservation. Committed to maintaining high standards of bacteria control and hygiene consciousness while adhering to school policies. Possesses excellent memory recall and remains calm under pressure, showcasing leadership abilities in public speaking and personal training basics. Career goals include advancing expertise in hospitality management while promoting sustainable practices.
Adaptable student committed to academic progress and development. Eager to bring instructional prowess to deliver hands-on classroom support. Collaborative communicator with proactive approach to problem-solving.
Flexible educator skilled in supporting curriculum development and implementation. Excels in supporting student learning outcomes and fostering inclusive learning environments.
Overview
7
7
years of professional experience
13
13
years of post-secondary education
Work history
Assistant teacher-cleaner
ESS
Riyadh, Saudi Arabia
10.2023 - Current
- Provided additional support to students with special educational needs.
- Supported pupils' emotional wellbeing by offering empathetic listening and guidance.
- Assisted in managing classroom behaviour for a safe learning environment.
- Worked alongside teaching staff during parent-teacher meetings, providing relevant input when required.
- Checked stock levels regularly; avoided shortage of necessary cleaning supplies.
- Rendered an organised library through systematic arrangement of books and other materials on shelves.
- Undertook window washing duties, allowed natural light into rooms enhancing overall aesthetics of the place.
- Replenished supplies in washrooms timely for uninterrupted usage by students and staff members alike.
Receptionist-Waitress
Royce hotel and casino
Clarck, Philippines
09.2020 - 11.2021
- Collaborated with team members in organising company events; enhancing team cohesion and morale building activities.
- Enhanced customer satisfaction by efficiently managing all front desk enquiries.
- Utilised multi-line telephone system to manage incoming calls effectively.
- Exhibited excellent multitasking skills by balancing various responsibilities simultaneously without compromising efficiency or quality of work output.
- Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
- Assisted with administrative tasks, improving overall functionality of the office.
- Managed phone calls, resulting in effective communication flow within the company.
- Facilitated prompt issue resolution through careful tracking of complaints until they were fully addressed.
- Ensured the availability of up-to-date content on company brochures and promotional material for prospective clients' use.
- Collaborated with kitchen staff to ensure order accuracy.
- Ensured smooth restaurant operation by effectively managing reservations system.
- Ordered and stocked beverage supplies, maintained availability of popular drinks.
- Maintained clean and organised dining area for customer comfort.
Call Center
Concentrix
Pampanga, Philippines
07.2019 - 08.2020
- Recommended process enhancements based on audit findings-streamlined operations within call center environment.
- Triaged calls within desired timeframes, liaising with dispatch and supporting services to provide appropriate support.
- Achieved better resistance to pests by creating genetically modified crops.
- Responded promptly to emergency call-outs, offering fast and reliable service delivery.
- Managed high volume of inbound calls for quick resolution of customer issues.
- Maintained a clean, orderly work environment promoting a conducive atmosphere for both staff and customers.
- Collaborated with sales team to maximise product visibility and sales.
- Handled returns and exchanges efficiently maintaining high levels of customer satisfaction.
Deck cadet
Mv Osca (Marine transportation)
Davao, Philippines
03.2018 - 04.2019
- Participated in emergency drills with crew members regularly for improved preparedness during real incidents.
- Observed weather patterns for safe sailing decisions under guidance from senior deck officers.
- Maintained ship's log for recording daily progress.
- Gained familiarity with ship's layout, machinery and equipment; improving overall competence as a seafarer.
- Undertook cleaning duties, maintaining a tidy and organised deck area.
- Conducted regular maintenance tasks, ensuring the ship was always sea-ready.
- Participated actively in vessel inspections and audits to maintain compliance standards.
- Managed ropes and cables during docking manoeuvres for safe mooring procedures.
- Acquired proficiency with nautical equipment to ensure accurate readings.
- Performed lookout duties at sea to avoid potential hazards.
- Enhanced communication skills by liaising effectively between onboard departments and land-based contacts.
- Completed comprehensive training sessions, enhancing navigational and maritime abilities.
- Assisted with loading and unloading of cargo to expedite turnaround times at ports.
Education
Diploma of Education - Marine Transportation
Central Luzon College of Science and Technology
Pampanga Philippines 06.2015 - 03.2020
High School Diploma -
Balas,Mexico,National High School
Pampanga Philippines 06.2011 - 03.2014
Elementary diploma -
Sto Rosario Elementary School
Pampanga Philippines 06.2005 - 03.2011
Skills
- Time management mastery
- English fluency
- Excellent memory recall
- Cleaning procedures competence
- Hospitality-Focused mindset
- School policy adherence
- Use of eco-friendly products
- Chemical usage understanding
- Energy conservation understanding
- Hygiene consciousness
- Bacteria control measures
- Accountability acceptance
- Basic training commands
- Personal training basics
- Calm under pressure
- Communication skills
- Public speaking
- Leadership
Timeline
Assistant teacher-cleaner
ESS
10.2023 - Current
Receptionist-Waitress
Royce hotel and casino
09.2020 - 11.2021
Call Center
Concentrix
07.2019 - 08.2020
Deck cadet
Mv Osca (Marine transportation)
03.2018 - 04.2019
Diploma of Education - Marine Transportation
Central Luzon College of Science and Technology
06.2015 - 03.2020
High School Diploma -
Balas,Mexico,National High School
06.2011 - 03.2014
Elementary diploma -
Sto Rosario Elementary School
06.2005 - 03.2011
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