Ghada Ahmed Bin Ghushayan
Riyadh,Saudi Arabia
Summary
Dedicated and detail-oriented Quality Assurance Specialist with strong experience in test planning, test scenario development, and quality control. Skilled in designing positive and negative test scenarios to cover all aspects of functionality and usability. Strong communicator and problem solver with deep understanding of QA methodologies, defect tracking, and process optimization.
Overview
7
7
years of professional experience
Work history
Quality Assurance Specialist
Channels by STC
Riyadh
01.2023 - 07.2025
- Developed and executed QA strategies to meet project requirements.
- Designed and wrote comprehensive positive and negative test scenarios to ensure complete test coverage.
- Created testing protocols across all product lines.
- Investigated and resolved non-conformance issues.
- Conducted root cause analysis and implemented corrective actions.
- Collaborated with cross-functional teams to improve workflow and product quality.
- Reviewed requirements and recommended practical QA solutions.
Quality Assurance Specialist
Channels by STC
Riyadh
01.2023 - 07.2025
- Developed and executed QA strategies to meet project requirements.
- Designed and wrote comprehensive positive and negative test scenarios to ensure complete test coverage.
- Created testing protocols across all product lines.
- Investigated and resolved non-conformance issues.
- Conducted root cause analysis and implemented corrective actions.
- Collaborated with cross-functional teams to improve workflow and product quality.
- Reviewed requirements and recommended practical QA solutions.
Team Leader, Helpdesk
Channels by STC
Riyadh
05.2022 - 12.2022
- Led and trained helpdesk team to improve service quality.
- Handled escalated technical issues and ensured timely resolution.
- Conducted performance reviews and delivered feedback.
- Maintained ticketing system and tracked team productivity.
- Provided excellent client service and support.
Team Leader, Helpdesk
Channels by STC
Riyadh
05.2022 - 12.2022
- Led and trained helpdesk team to improve service quality.
- Handled escalated technical issues and ensured timely resolution.
- Conducted performance reviews and delivered feedback.
- Maintained ticketing system and tracked team productivity.
- Provided excellent client service and support.
Help Desk Supervisor
STC
Riyadh
08.2021 - 10.2022
- Supervised IT support staff and monitored day-to-day helpdesk operations.
- Analyzed customer feedback and improved service standards.
- Assigned and prioritized support tickets.
- Delivered end-user training and system usage guidance.
- Coordinated between support teams and technical departments.
Help Desk Supervisor
STC
Riyadh
08.2021 - 10.2022
- Supervised IT support staff and monitored day-to-day helpdesk operations.
- Analyzed customer feedback and improved service standards.
- Assigned and prioritized support tickets.
- Delivered end-user training and system usage guidance.
- Coordinated between support teams and technical departments.
IT Helpdesk Support Specialist
Channels by STC
Riyadh
05.2018 - 10.2021
- Diagnosed and resolved hardware and software issues.
- Provided user support and technical guidance.
- Answered service requests via phone and internal systems.
- Maintained system logs and documentation.
- Assisted in IT maintenance and setup procedures.
IT Helpdesk Support Specialist
Channels by STC
Riyadh
05.2018 - 10.2021
- Diagnosed and resolved hardware and software issues.
- Provided user support and technical guidance.
- Answered service requests via phone and internal systems.
- Maintained system logs and documentation.
- Assisted in IT maintenance and setup procedures.
Education
Bachelor of Computer Science - Networking & Telecommunication Systems
Princess Nora Bint Abdurrahman University
Skills
- Quality Assurance & Testing
- Positive & Negative Test Scenario Design
- Test Case Development
- Workflow & Process Optimization
- Ticket Management Systems
- Strategic Planning
- Problem Solving
- Time Management
- Client Support & Relationship Management
- Report Analysis
- End-user Training
- IT Maintenance
Timeline
Quality Assurance Specialist
Channels by STC
01.2023 - 07.2025
Quality Assurance Specialist
Channels by STC
01.2023 - 07.2025
Team Leader, Helpdesk
Channels by STC
05.2022 - 12.2022
Team Leader, Helpdesk
Channels by STC
05.2022 - 12.2022
Help Desk Supervisor
STC
08.2021 - 10.2022
Help Desk Supervisor
STC
08.2021 - 10.2022
IT Helpdesk Support Specialist
Channels by STC
05.2018 - 10.2021
IT Helpdesk Support Specialist
Channels by STC
05.2018 - 10.2021
Bachelor of Computer Science - Networking & Telecommunication Systems
Princess Nora Bint Abdurrahman University
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