Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Ghada Salamah Al-Furaih

Jeddah

Summary

I am a results-driven professional with extensive experience in event management, student activities coordination, and customer service operations. I have successfully organized and executed official events and large-scale activities with meticulous attention to detail and seamless coordination.

I have a proven ability to manage student programs and educational trips, ensuring that all logistics and safety standards are met to the highest level. Additionally, I bring solid experience in customer service, having worked in this field across two companies where I built strong client relationships and resolved issues efficiently.

I am recognized for my adaptability, teamwork, and unwavering commitment to excellence in everything I do

Overview

3
3
years of professional experience
1
1
Certification

Work History

Remote Customer Service Specialist

Travellers Trail (Masra Jawab)
Jeddah
01.2024 - 01.2025
  • Managing customer communication channels (WhatsApp, Email, Instagram).
  • Handling inquiries from customers and adventure participants.
  • Coordinating bookings, following up on customer satisfaction, and resolving issues promptly.
  • Collaborating with the team to enhance customer experience.
  • (Keywords: Remote customer service, CRM, digital communication, customer success, client engagement)

Event Specialist

Al-Andalus Private Schools
Jeddah
01.2024 - 01.2025
  • Planning and organizing internal and external school events.
  • Coordinating activities with educational and supervisory departments.
  • Preparing performance reports and improvement recommendations.
  • (Keywords: event management, school events, planning, coordination)

Art & Activities Teacher

Riyadh Al-Ruwad Private Schools
Jeddah
01.2023 - 01.2023
  • Teaching art and drawing.
  • Organizing classroom and extracurricular activities.
  • Coordinating school trips and events.

Sales & Customer Service Representative

Al-Jeel Commercial Showroom
Jeddah
01.2022 - 01.2022
  • Achieving sales targets.
  • Presenting products and offers to customers.
  • Negotiating and persuading clients.

Education

Bachelor of Fine Arts -

King Abdulaziz University
Jeddah

Skills

  • Event management
  • Customer service (remote & in-person)
  • CRM systems
  • Problem solving
  • Communication skills
  • Time management
  • Microsoft Office
  • Report preparation
  • Coordination with external partners
  • Team collaboration
  • Customer relationship management
  • Event planning
  • Graphic design
  • Event coordination

Certification

  • TOT – Training of Trainers
  • Microsoft Office

Languages

Arabic: Native, English: Very Good (Reading, Writing, Speaking)

Timeline

Remote Customer Service Specialist

Travellers Trail (Masra Jawab)
01.2024 - 01.2025

Event Specialist

Al-Andalus Private Schools
01.2024 - 01.2025

Art & Activities Teacher

Riyadh Al-Ruwad Private Schools
01.2023 - 01.2023

Sales & Customer Service Representative

Al-Jeel Commercial Showroom
01.2022 - 01.2022

Bachelor of Fine Arts -

King Abdulaziz University
Ghada Salamah Al-Furaih