Ghadah Alharbi
Training specialist
Riyadh,01
Summary
Motivated professional seeking new challenge to further career goals. Committed to achieving success for both myself and the organization. Eager to contribute skills and expertise towards shared objectives.
Overview
3
3
years of professional experience
7
7
Certifications
Work History
Operations Training Specialist
Mrsool Company
03.2022 - Current
- Create training materials from scratch.
- Create a digital library and prepare instructional videos.
- Knowledge management.
- Provided consistent follow-up support to trainees post-training implementation, offering additional guidance and resources as needed to ensure sustained success in role performance.
- Developed detailed performance metrics to track progress towards established goals throughout the duration of each training initiative, allowing for data-driven evaluation of program success rates.
- Evaluated the effectiveness of ongoing training initiatives by conducting surveys, analyzing feedback data, and making necessary adjustments to improve program outcomes.
- Enhanced operational efficiency by developing and implementing comprehensive training programs for new hires and existing staff.
- Maintained up-to-date knowledge of industry trends, tools, technology advancements relevant to the operations function to ensure continuous improvement in content delivery methods and curriculum design approaches.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Streamlined onboarding processes by creating standardized training materials and resources, resulting in a more consistent and effective integration of new employees into the organization
Customer Care Agent
Mrsool Company
04.2021 - 1 2022
- Solve Costumer problem
- Fallow up with costumer to ensure there issue have been resolved to there satisfaction
- Customers support through platform - twitter- telegram
- Provided empathetic assistance to distressed customers, demonstrating genuine concern for their needs and fostering brand loyalty.
- Enhanced customer satisfaction by addressing and resolving issues promptly and professionally.
Education
Bachelor - Physics
Princess Norah University
Skills
Problem Solving
Feedback Evaluation
Training delivery
E-learning development
Training Need Analysis
Report Making
Quality Assurance
Attention to Detail
Leadership
Coaching and Development
Microsoft Office
Problem Solving
Certification
Coustmer service call control strategys
Languages
English
Arabic
Timeline
Operations Training Specialist
Mrsool Company
03.2022 - Current
Customer Care Agent
Mrsool Company
04.2021 - 1 2022
Bachelor - Physics
Princess Norah University