Summary
Work history
Education
Skills
Languages
Timeline
Generic

Ghadah Almotairi

Jeddah

Summary

Experienced call centre supervisor comfortable measuring key metrics and team performance, devising work strategies and making new hires to facilitate agile and nimble workforce. Commitment to hitting company targets while guaranteeing client satisfaction.

Work history

Call Center Officer

Mobily
Jeddah
  • outbound calls to businesses and individuals daily.
  • Managed and escalated complaints effectively, resulting in positive customer outcomes.
  • Handled customer queries with first-call resolution,.
  • Answered customer queries daily via inbound calls, emails and live chats.

Call Centre Supervisor

Mobily
Jeddah
  • Allocated inbound leads according to priority, distributing opportunities amongst staff.
  • Implemented cloud bases software to upgrade internal processes and improve team efforts.
  • Analysed statistics, actioning strategic operational improvements to aid call centre growth.
  • Carefully managed complaint escalations, remaining calm and professional to maintain positive customer satisfaction ratings.

Education

High school graduate -

Secondary School
Jeddah

Skills

  • Coaching and mentoring
  • Telemarketing
  • Team Leading
  • Work Under Pressure

Languages

English
Intermediate
Arabic
Fluent

Timeline

Call Center Officer

Mobily

Call Centre Supervisor

Mobily

High school graduate -

Secondary School

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Ghadah Almotairi