GHADAH AL MUGREN
Riyadh,Saudi Arabia
Summary
Quality management and research leader with expertise in evidence-based initiatives that improve patient outcomes. Strong leader, trainer, and educator, skilled in mentoring teams and presenting complex ideas clearly. Experienced in research methodologies and quality improvement, with a proven track record in enhancing patient safety and satisfaction.
Overview
18
18
years of professional experience
1
1
Certification
Work history
Acting Manager, Quality Improvement
Ministry of National Guard Health Affairs
Riyadh, Saudi Arabia
01.2024 - Current
- Collaborated with hospital services to develop quality metrics and clinical Key Performance Indicators.
- Continuously analysed safety report data to identify trends and improvement opportunities.
- Facilitated regular campaigns promoting patient safety and a culture of reporting.
- Identified and reviewed Sentinel Events and morbidity and mortality cases for analysis.
- Managed Quality Improvement projects from team formation to post-implementation support.
- Supervised QI Specialists I and II, overseeing performance and resolving operational issues.
- Coached staff to achieve job results through training, planning, and performance appraisals.
- Oversaw accreditation activities, ensuring compliance with standards and regulatory requirements.
Senior Specialist, Quality Improvement
National Guard Health Affairs
Riyadh, Saudi Arabia
07.2020 - 01.2024
- Conducted site visits to MNGHA facilities, collaborating with staff on quality management programme.
- Leveraged quality tools to drive performance improvement initiatives.
- Managed incident reporting system (SRS), ensuring timely communication of data to management.
- Liaised with Peer Review-Mortality and Morbidity Committees, monitoring and tracking data to completion.
- Facilitated support for Root Cause Analyses (RCA) teams, ensuring effective implementation of recommendations.
- Trained junior staff and trainees, enhancing overall team capabilities.
- Attended Quality Improvement Committee meetings within assigned clinical area, contributing insights.
Program Consultant, Educational Development
Prince Norah Bin Abdulrahman
University
Riyadh, Saudi Arabia
11.2020 - 11.2022
- Close collaboration on educational subjects each semester and updates to align with market demands.
Senior Technologist, Magnetic Resonance Imaging
National Guard Health Affairs
Riyadh, Saudi Arabia
06.2017 - 06.2020
- Supervised quality control processes while acting as a supervisor.
- Trained interns and junior technicians, evaluating progress and guiding development.
- Facilitated hands-on training sessions to enhance technical skills.
Junior Technologist, Magnetic Resonance Imaging
National Guard Health Affairs
Riyadh, Saudi Arabia
08.2007 - 05.2017
- Executing routine and advanced MRI procedures with precision
Education
Master Degree - Healthcare Administration
Saudi Electronic University
Riyadh02.2020
Bachelor Degree - Radiological Sciences, Applied Medical Sciences
King Saud University
Riyadh02.2006
Skills
- Leadership & team development
- Resilience under pressure
- Problem-solving & conflict resolution
- Analytical thinking & problem evaluation
- Adaptability & adjusting to change
- Education, mentoring & team training
- Effective communication & presentations
Certification
- June 2022: Professional Classification by SCFHS – Health Administration and Community Health, Senior Specialist – Health Administration
- Jan 2026: Professional Certification by ASQ – Certified Manager of Quality/Organizational Excellence (CMQ/OE)
POSTER PRESENTATIONS AND CONFERENCE PARTICIPATION
- Presented poster “Improvement in Safety Measures to Reduce ED Returns”, representing QPSD-MNGHA:
- December 2023: Saudi Patient Safety Conference, Al Qassim – Buraydah
- December 2023: Value in Health Conference, Riyadh
- September 2025: 2nd Al Habib Medical Academy HMG Quality & Patient Safety Conference, Riyadh
- Exhibitor representing QPSD-MNGHA at Global Health Exhibition (GHE24), October 2024
AWARDS
CEO Appreciation Letters
- October 2024: Contribution to successful JCI 5th Re-Accreditation Survey
- October 2024: Represented NGHA as an exhibitor at the Global Health Exhibition (GHE24)
- September 2023: Contribution to the successful opening of Women’s Health Specialized Hospital
- August 2017: Recognized for 10 years of dedicated service at MNGHA
- September 2012: Recognized for valuable contribution to the Saudi conjoint twins surgery (Reem & Rana)
PROJECTS
- 2023: Implemented a validated Suicide/Harm Risk Assessment tool with supporting policy in response to a JCI Recommendation for Improvement, enhancing patient safety.
- 2024: Led publication process as corresponding author for a quality improvement report focused on implementing safety measures to decrease ED return rates.
- 2025: Delivering research methodology training and educational sessions, QPSD, NGHA.
Publications
- Almugren, G.F.; Zedan, H.S. Quality of Work Life of Magnetic Resonance Imaging Technologists: A Cross-Sectional Study. Healthcare 2022, 10, 2539. https://doi.org/10.3390/healthcare10122539
- Almugren GF, Al Katheri M, al Khathaami AM, et al. Improvement in safety measures to reduce ED returns. BMJ Open Quality 2025;0:e003015. doi:10.1136/ bmjoq-2024-003015
Timeline
Acting Manager, Quality Improvement
Ministry of National Guard Health Affairs
01.2024 - Current
Program Consultant, Educational Development
Prince Norah Bin Abdulrahman
University
11.2020 - 11.2022
Senior Specialist, Quality Improvement
National Guard Health Affairs
07.2020 - 01.2024
Senior Technologist, Magnetic Resonance Imaging
National Guard Health Affairs
06.2017 - 06.2020
Junior Technologist, Magnetic Resonance Imaging
National Guard Health Affairs
08.2007 - 05.2017
Master Degree - Healthcare Administration
Saudi Electronic University
Bachelor Degree - Radiological Sciences, Applied Medical Sciences
King Saud University
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