GHADAH FALEH ALBARAZI
Riyadh,Saudi Arabia
Summary
Dynamic professional with a strong foundation in sales, team leading, and structured problem solving. Demonstrates excellent communication skills and critical thinking, fostering effective teamwork and agility in fast-paced environments. Committed to leveraging these competencies to drive organisational success and innovation.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
Work History
Senior sales executive - Brand sales
Redingotn Middle East & Africa
Riyadh
11.2024 - Current
- Attended industry networking events to expand professional contacts.
- Coordinated sales meetings, fostering a collaborative work environment.
- Identified areas of improvement through regular performance analysis, improving overall productivity.
- Fostered healthy relationships with clients, leading to long-term contracts.
Splunk Authorized Learning Partner Coordinator
Redington Middle East & Africa
Riyadh
11.2023 - Current
- Aligned training strategies with company goals for optimal results.
- Implemented up-to-date e-learning strategies to boost engagement levels.
- Coordinated educational events, resulting in increased knowledge sharing.
- Assessed learning needs of employees, ensuring targeted and effective training sessions.
Sales executive - Brand sales
Redington Middle East & Africa
Riyadh, Riyadh Region
11.2023 - 11.2024
- Responded promptly to customer queries, ensuring resolution whilst upholding satisfaction levels.
- Developed customer loyalty with excellent customer service, leading to repeat business.
- Established strong relationships with key industry players to expand business reach.
Representative/Team leader
Saudi Airlines project with Extensya
08.2021 - 11.2023
- Started as an agent in creating bookings for travelers in addition to full services ex: seats, luggage, etc
- Transferred into after sales to edit and track the bookings
- Promoted into team leader with the responsibility of agents' attendance, communicating with the team in regards to their performance and responsibilities
- Managing the whole floor
- Tracking agent's phone call to guide, assist, and evaluate their performances
- Conduct a monthly evaluation of team's performance and in regards to quality of the services provided, and come up with strategies to improve the quality of the service
Trainee
Family Affairs
09.2020 - 12.2020
- Trained and performed as a project management assistant
- Scheduled appointments between the general officer and the project management team
- Prepared and managed the Anti Violence Against women event in 2020
- Created presentations of relevant projects such as child protection with UNICEF
Education
Higher Diploma - Office Management
Technical and vocational training cooperation
01.2018 - 01.2020
Skills
- Team leading
- Structured Problem solving
- Excellent Communication Skills
- Critical Thinking
- Teamworking Ability
- Agility
Languages
Arabic
Native
English
Advanced
Timeline
Senior sales executive - Brand sales
Redingotn Middle East & Africa
11.2024 - Current
Splunk Authorized Learning Partner Coordinator
Redington Middle East & Africa
11.2023 - Current
Sales executive - Brand sales
Redington Middle East & Africa
11.2023 - 11.2024
Representative/Team leader
Saudi Airlines project with Extensya
08.2021 - 11.2023
Trainee
Family Affairs
09.2020 - 12.2020
Higher Diploma - Office Management
Technical and vocational training cooperation
01.2018 - 01.2020
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