Summary
Overview
Work History
Education
Skills
Certification
Software
Timeline
Generic

Ghadah Shaker Bin Johar

Information System

Summary

Detail-oriented Systems Analyst with 3 years of experience diagnosing computer system inefficiencies and devising innovative solutions. Established authority on swift identification of IT deficiencies and accurate reporting to senior personnel for improvement. Team-oriented professional with inherently collaborative approach to project completion.

Overview

4
4
years of professional experience
5
5
years of post-secondary education
3
3
Certifications

Work History

System Support Analyst

IQVIA
2020.10 - Current
  • Identify and resolve technical issues and problems in the system.
  • Assist daily with the clients to interpret their needs and technical inquiries.
  • Check and monitoring computer systems.
  • Advanced CyberArk to monitoring system and continuous threat detection and prevention.
  • Advanced MS Office.
  • Perform overall quality control of the system and report regularly on system.

Education

BSc Information System -

Princess Nourah Bint Abdulrahman University
Riyadh
2014.08 - 2020.01

Skills

    - Languages&Framework (HTML5, CSS, PHP, JavaScript, Bootstrap)

    - Commanication Skills

    - Incident Management

    - Teamwork and Collaboration

    - Customer Service

    - Problem-Solving

Certification

EMC Academic Associate, Cloud Infrastructure and Services

Software

- MS Office

- Visual Studio Code

- CyberArk

Timeline

ITIL 4 Foundation

2023-06

System Support Analyst

IQVIA
2020.10 - Current

EMC Academic Associate, Cloud Infrastructure and Services

2019-12

Bootstrap 4 From scratch with 5 projects in Udemy

2019-07

BSc Information System -

Princess Nourah Bint Abdulrahman University
2014.08 - 2020.01
Ghadah Shaker Bin JoharInformation System