Summary
Overview
Work History
Education
Skills
Certification
Software
Timeline
Generic

Ghadah Shaker Bin Johar

Information System

Summary

Detail-oriented Systems Analyst with 3 years of experience diagnosing computer system inefficiencies and devising innovative solutions. Established authority on swift identification of IT deficiencies and accurate reporting to senior personnel for improvement. Team-oriented professional with inherently collaborative approach to project completion.

Overview

4
4
years of professional experience
5
5
years of post-secondary education
3
3
Certifications

Work History

System Support Analyst

IQVIA
10.2020 - Current
  • Identify and resolve technical issues and problems in the system.
  • Assist daily with the clients to interpret their needs and technical inquiries.
  • Check and monitoring computer systems.
  • Advanced CyberArk to monitoring system and continuous threat detection and prevention.
  • Advanced MS Office.
  • Perform overall quality control of the system and report regularly on system.

Education

BSc Information System -

Princess Nourah Bint Abdulrahman University
Riyadh
08.2014 - 01.2020

Skills

    - Languages&Framework (HTML5, CSS, PHP, JavaScript, Bootstrap)

    - Commanication Skills

    - Incident Management

    - Teamwork and Collaboration

    - Customer Service

    - Problem-Solving

Certification

EMC Academic Associate, Cloud Infrastructure and Services

Software

- MS Office

- Visual Studio Code

- CyberArk

Timeline

ITIL 4 Foundation

06-2023

System Support Analyst

IQVIA
10.2020 - Current

EMC Academic Associate, Cloud Infrastructure and Services

12-2019

Bootstrap 4 From scratch with 5 projects in Udemy

07-2019

BSc Information System -

Princess Nourah Bint Abdulrahman University
08.2014 - 01.2020

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Ghadah Shaker Bin JoharInformation System