Ghadeer Al Hajeri

- Assist Customer Service Supervisor in implementing customer service initiatives, processes, policies, and procedures in malls as the company's strategy and guidelines.

- Manage in-mall information kiosks and answer shoppers queries.

- Provide navigational guidance to shoppers, attend to any mall incident and fulfill shoppers needs.

- Provide regular reports to Customer Service Supervisor on mall customer experience and implement action plans to resolve any gaps.

- Coop training under the living conditions department .

- Calculating of several statistic indicators for the department ,such as the general index of consumer confidence .