Ghadeer Mohammednur
Senior Project Manager
Jeddah,Saudi Arabia
Summary
My main goal is to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
9
9
years of post-secondary education
2
2
Languages
Work History
Call Center Representative
Perfect Response
Jeddah, Saudi Arabia
04.2014 - 08.2015
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Met customer call guidelines for service levels, handle time and productivity.
Field Coordinator
YouGov Siraj
Jeddah, Saudi Arabia
08.2015 - 01.2017
- Evaluated final results to determine quality levels and isolate root causes of any identified faults.
- Created and maintained daily and weekly reports for upper management.
- Implemented and supervised market research projects from start to finish with focus groups, surveys and interviews.
- Created and presented real-time reports on current market conditions to upper management.
- Prepared reports of findings by illustrating data graphically and translating complex findings into written text.
- Utilized different tools to analyze marketing and financial trends and suggested measures to reduce costs and improve business processes.
- Conducted primary and secondary research to better understand customer needs and behaviors.
- Coordinated Field, assigned projects crew, implemented fixed schedules.
Qualitative Researcher
Feedback
Jeddah, Saudi Arabia
01.2018 - 04.2019
- Identified issues, analyzed information and provided solutions to problems.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Delivered effective oral presentations to staff and clients based upon data compiled from different research sources.
- Created and implemented procedures to obtain required information and support research goals.
- Consulted with clients to identify survey needs and specific requirements such as special samples.
Senior Quantitative Project Manager
Alpha Field And Tab
Jeddah, Saudi Arabia
05.2021 - Current
- Identified issues, analyzed information and provided solutions to problems.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Worked flexible hours across night, weekend and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Learned and adapted quickly to new technology and software applications.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed strong communication and organizational skills through working on group projects.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Scheduled and attended meetings with clients and prospective clients as requested.
- Interacted with clients on regular basis to quickly alleviate issues and provide project updates.
Education
High School - Science Education
Al-Hukamaa Int. School
Jeddah 04.2005 - 04.2014
Skills
Understanding of project methodology
Project planning and development
Client Service
Account management
Staff education and training
Key performance indicators
Daily workflow improvement
Employee Evaluation
Client service and support
Client satisfaction
Product and service solutions
Managing multiple projects
Community project development
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
It is never too late to be what you might have been.
George Eliot
Timeline
Senior Quantitative Project Manager
Alpha Field And Tab
05.2021 - Current
Qualitative Researcher
Feedback
01.2018 - 04.2019
Field Coordinator
YouGov Siraj
08.2015 - 01.2017
Call Center Representative
Perfect Response
04.2014 - 08.2015
High School - Science Education
Al-Hukamaa Int. School
04.2005 - 04.2014