Ghaida Almoina

-Lead and supervise a team of housing staff, providing guidance,

training, and support to ensure high-quality service delivery.

-Oversee and assess housing standards staff activities and provide

them with regular performance-related feedback.

-Train housing staff in the areas of unit preparation, housing

standards, and company policies.

-Assist with the development and implementation of policies and

procedures (P&P), standard operating procedures (SOP), and explain

these to staff and residents.

.-Conduct regular inspections of residential units to assess their

condition and compliance with established standards.

-Identify and document any maintenance or repair needs, including

issues related to plumbing, electrical, appliances, fixtures, and general

cleanliness.

-Prepare move-in reports for new residents and keep all records with

pictures as a reference of the new resident move-in condition of the

unit.

-Serve as a point of contact for residents regarding housing-related

concerns, ensuring prompt and effective resolution

-Oversee department personnel and assess performance.

-Ensure that the housing staff perform their duties and responsibilities

in conformity with the set Code of Conduct of the Company.

-Submit reports required by other departments, Compound Manager,

and the CEO.

-Greeted and checked-in guests promptly and professionally.

-Handled customer complaints, providing appropriate solutions to

guarantee positive outcomes.

-Greeted guests warmly and professionally for positive first

impressions.

-Prepared customer bills and processed payments upon check out.

-Verified ID and payment methods of guests.

-Room assignment