Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
Generic

Ghaida Alrasheed

RIYADH,Saudi Arabia

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience

Work History

Manager's assistant

My order company
RIYADH, Saudi arabia
06.2021 - 09.2023
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Carefully managed and recorded cash and credit transactions, diminishing financial discrepancies.
  • Addressed customer issues calmly and professionally, delivering quick, successful resolutions.


Customer service representative

Lejam Company
RIYADH, Saudi Arabia
06.2018 - 09.2018
  • Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
  • Assisted customers with varying questions using product knowledge and service expertise.
  • Answered customer telephone calls promptly and improved on-hold wait times.
  • Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.

Assistant project manager intern

Transport General Authority
Riyadh, Riyadh Region
03.2024 - 05.2024
  • Assisted to Managing the compliance project for the digital transformation in TGA with DigitalGovernment Authority.
  • Working on development of RFPs/RFIs/RFQs for digital transformation projects and participate in evaluation for tenders.
  • Help to Managing the achievement projects target for the digital transformation sector.
  • Preparation of timely reports and deliverables to achieve and meet performance
    excellence.
  • Build and manage the business relationships with vendors, services provide to deliver TGA Projects.

Education

Bachelor of Management Information System -

Imam muhammed Ibn saud Islamic university
Riyadh
09.2019 - 12/2023

Skills

  • Planning
  • Organization and Time Management
  • Creativity
  • Reporting and documentation
  • Technical support
  • Database Administration
  • Strategic planning
  • Microsoft Teams

Languages

English
Advanced
Arabic
Native

Accomplishments

  • Stc Academy - Internal Review program
  • Imam Muhammed Ibn Saud Islamic University

    • - Digital transformation

    - Dialogue and decision

    - Trademark


Timeline

Assistant project manager intern

Transport General Authority
03.2024 - 05.2024

Manager's assistant

My order company
06.2021 - 09.2023

Bachelor of Management Information System -

Imam muhammed Ibn saud Islamic university
09.2019 - 12/2023

Customer service representative

Lejam Company
06.2018 - 09.2018

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Ghaida Alrasheed