Ghaida Almulhim
Riyadh
Summary
I am actively seeking an administration position that will enable me to contribute to the efficient organization and effective leadership of a business, particularly when it comes to serving the most significant clients. Furthermore, I am eager to find a role that will assist me in refining my experiences and knowledge in both the development field and enhancing clients' overall experience.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Operations Specialist
SNB Bank
01.2022 - Current
- Enhancing the customer experience through:
- Seeking to understand customer needs.
- Aligning customer expectations with provided services.
- Fostering long-term customer loyalty. - Proficiency in developing and implementing sales plans to drive sustainable growth.
- Strong skills in internal and external administrative writing, including:
- Drafting letters and reports.
- Creating strategic exchange plans. - Well-versed in managing internal operations to ensure smooth and efficient workflow within the organization.
Bank Teller
SNB Bank
01.2018 - 12.2021
- Implementation of sales plans to achieve business growth and targets.
- Proficiency in internal and external administrative writing.
- Strong customer service skills with a focus on providing assistance and support to customers.
- Experience in conducting money exchange transactions, including verification of receipts, printers, identity cards, and necessary documents.
- Proficient in operating money counting machines for accurate and efficient cash handling.
Customer Service Representative
SNB Bank
01.2017 - 12.2017
- Meeting with customers to understand their needs and requirements.
- Implementing service requirements, which may include tasks such as opening accounts, updating customer data, and facilitating sales processes.
- Conducting follow-up activities to evaluate the quality of services provided to customers after completion. This may involve gathering feedback, addressing any concerns or issues, and ensuring customer satisfaction.
Education
Bachelor of Accounting And Business Management
King Faisal University
2016
Skills
- Sales
- Customer service
- Microsoft Office
- Teamwork and Collaboration
- time management
- negotiation
Certification
- Insurance Foundations Professional Exam
- Retail Banking Foundations Professional Exam
- Retail Banking Foundations Professional Exam -
Second Edition
Timeline
Operations Specialist
SNB Bank
01.2022 - Current
Bank Teller
SNB Bank
01.2018 - 12.2021
Customer Service Representative
SNB Bank
01.2017 - 12.2017
Bachelor of Accounting And Business Management
King Faisal University
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