Ghala Khalid Alarfaj
Riyadh
Summary
Experienced Business Analyst with a strong background in the real estate industry. Expertise in analyzing business and systems requirements, conducting user acceptance testing, and providing end-user training. Diligent worker with excellent communication skills and the ability to prioritize tasks effectively.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Business Analyst
Real Estate General Authority
05.2022 - Current
- I worked as part of the automation of internal procedures project that allowed all users in the authority to access the same system (Qimah),and developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Optimized workflow processes to enhance overall productivity and achieve operational excellence.
- Supported software development projects by defining clear requirements and effectively communicating them to technical teams.
- I worked with external consultants in digital government authority (Qiyas) to increase the percentage of digital transformation in the authority
- I worked in the ticketing system that solved internal issues
- I worked in the CRM system that solved internal and external issues for the governments.
COOP Trainee - Web Developer
Real Estate General Authority
02.2022 - 05.2022
- I created the career web page for the authority
- We made improvements on the authority's website.
Education
Bachelor in Information Technology -
Saudi Electronic University
09.2024
Diploma in Information Technology -
Princess Nourah bint Abdulrahman University
01.2022
Skills
- Requirements Gathering
- Workflow Analysis
- Test case scenarios
- CRM Systems
- Business Process Mapping
- User Acceptance Testing
- Quality Assurance
- Communication
- Problem-Solving
- Project Management
- Data Reporting
- Leadership
Certification
- Certified Data Management Professional (DAMA International), In progress
- Practical Data Management, Implementation, 02/24
- Digital Marketing, Google, 09/23
- Mastering Business Requirements Documentation (BRD), Udemy, 01/24
Timeline
Business Analyst
Real Estate General Authority
05.2022 - Current
COOP Trainee - Web Developer
Real Estate General Authority
02.2022 - 05.2022
Diploma in Information Technology -
Princess Nourah bint Abdulrahman University
- Certified Data Management Professional (DAMA International), In progress
- Practical Data Management, Implementation, 02/24
- Digital Marketing, Google, 09/23
- Mastering Business Requirements Documentation (BRD), Udemy, 01/24
Bachelor in Information Technology -
Saudi Electronic University
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