GHALIA ALAJMI

• Led strategic initiatives to enhance operational efficiency, directly contributing to business growth and customer retention.
• Identified new revenue streams and business expansion opportunities through data-driven decision-making.
• Collaborated with cross-functional teams to implement AI-driven customer service solutions, improving customer engagement.
• Managed key client relationships and partnerships, negotiating service agreements to enhance business offerings.

• Spearheaded business process optimization, reducing costs and improving service delivery.

• Developed and executed strategies to expand market share and improve client satisfaction.

• Led a team and ensuring alignment with business objectives and KPI targets.

• Built relationships with stakeholders and identified new business opportunities through data analytics.

• Managed high-net-worth client relationships, driving portfolio growth and investment sales.
• Conducted market analysis and competitor benchmarking to enhance financial advisory strategies.
• Identified cross-selling opportunities, increasing product adoption and revenue generation.

• Aligned individual and team goals with business growth strategies, enhancing overall performance.
• Developed performance tracking models, providing insights for business expansion and operational efficiency.
• Engaged with senior management to develop incentive structures and employee retention plans.

• Managed client inquiries, issue resolution, and service improvements, enhancing customer experience.
• Identified pain points in customer journeys, recommending improvements to increase customer retention.