Summary
Work History
Education
Skills
Capture The Flag
Certification
Certifications
Languages
Hobbies and Interests
Timeline
Generic

Ghalia Wali

Jeddah

Summary

Energetic and focused problem-solver with a strong passion for technology and cybersecurity. Possess foundational knowledge in network security, vulnerability analysis, and defensive security practices, with hands-on experience gained through virtual labs, CTF challenges, and interactive platforms like TryHackMe and HackTheBox. Highly motivated by threat detection and cyber defense, with a continuous drive to learn, adapt, and stay ahead in the field. Eager to contribute to real-world security challenges in a professional environment and grow under the guidance of industry experts.

Work History

Customer Service Coordinator

Airport
01.2025 - 05.2025
  • Welcomed and assisted passengers with check-in, flight information, boarding procedures, and general inquiries in a fast-paced airport environment.
  • Delivered professional, friendly service while resolving traveler concerns related to delays, gate changes, baggage issues, and missed connections.
  • Provided calm, clear guidance during high-pressure situations, ensuring smooth passenger flow and minimizing frustration during disruptions.
  • Engaged with a high volume of international passengers daily, demonstrating cultural awareness, emotional intelligence, and strong communication skills.
  • Handled complaints and escalations with empathy, patience, and focus on finding timely, effective resolutions.
  • Collaborated closely with airline and airport staff to streamline communication and enhance overall customer satisfaction.

Education

Diploma - Networking

International Technical College
06-2025

Skills

  • English fluency

  • Attention to detail

  • Adaptability and flexibility

  • Analytical problem-solving

  • Written communication

  • Security Protocols & Defensive Practices

  • Technical Support & Troubleshooting

  • Virtualization (VirtualBox, VMware)

  • Operating Systems: Linux & Windows

  • Information Technology Risk Assessment

  • Network Security & Administration

  • System Diagnostics & Technical Analysis

  • DNS / HTTP Protocol Knowledge

Capture The Flag

Experience | Daily Practice | Career Dedication

With self motivation and full-time commitment to building technical expertise through daily hands-on practice.  Though I haven’t held a formal role yet, I live cybersecurity every day — researching, simulating, analyzing, and learning I've created rigorous, real world-environment where I sharpen my skills hands on. Eager to grow and learn

  • Designed and built a secure home cybersecurity lab using Windows and Linux virtual machines, replicating enterprise network environments for hands-on threat simulation and analysis.
  • Applied both offensive and defensive security techniques, successfully completing interactive labs on TryHackMe and HackTheBox challenges to enhance practical skills.
  • Conducted comprehensive vulnerability assessments Identifying and remediating critical vulnerabilities through system hardening and configuration management
  • Implemented multi-layered account security protocols, including Multi-Factor Authentication on (MFA) , password vaults, and login aliasing, to significantly enhance identity protection and access control
  • Monitored and analyzed network traffic using Wireshark and Fail2Ban, developing practical skills in network forensics, log analysis, and fundamental SIEM practices for proactive threat detection.
  • Studied and applied core concepts: CIA triad, endpoint security, phishing analysis, privilege escalation paths, and basic malware indicators
  • Developed and utilized python scripts to exploit a CTF’s server vulnerability, Successfully escalating privileges to gain root access
  • Emulated adversary tactics aligned with MITRE ATT&CK, refining detection strategies and response techniques
  • Wrote reports, track investigations, and self-evaluate to match professional soc analyst workflows.

Certification

  • CYSA+ (Certified by TVTC)

  • Security+

Certifications

04-2025

Languages

Arabic
Native or Bilingual
English
Native or Bilingual

Hobbies and Interests

  • CTFS

  • Continous growth

Timeline

Customer Service Coordinator

Airport
01.2025 - 05.2025

Diploma - Networking

International Technical College
Ghalia Wali