Customer Service Coordinator
- Welcomed and assisted passengers with check-in, flight information, boarding procedures, and general inquiries in a fast-paced airport environment.
- Delivered professional, friendly service while resolving traveler concerns related to delays, gate changes, baggage issues, and missed connections.
- Provided calm, clear guidance during high-pressure situations, ensuring smooth passenger flow and minimizing frustration during disruptions.
- Engaged with a high volume of international passengers daily, demonstrating cultural awareness, emotional intelligence, and strong communication skills.
- Handled complaints and escalations with empathy, patience, and focus on finding timely, effective resolutions.
- Collaborated closely with airline and airport staff to streamline communication and enhance overall customer satisfaction.