Summary
Overview
Work history
Education
Skills
Websites
Accomplishments
Languages
Timeline
Generic

Ghaneema AL-Najdi

Manager
Riyadh,Saudi Arabia

Summary

Accomplished professional with advanced leadership capabilities and a strong background in strategic planning and analytical thinking. Demonstrates exceptional skills in organising tasks, solving problems, and maintaining quality assurance. Proficient in using Microsoft Office (Excel) and government platforms such as MUQEEM, Qiwa, Madad, and Business Gosi. Adept at negotiation, persuasion, team building, and communication. Known for staying calm under pressure while driving team success and achieving organisational goals. Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results. Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion. Resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes and customer service improvements. Organised and dependable HR Manager with 5 years of experience. Successful at managing multiple priorities with positive attitude. Willing to take on greater responsibilities to meet team goals.

Overview

14
14
years of professional experience
2010
2010
years of post-secondary education

Work history

Gosi Business Manager

Samama
Riyadh, KSA
05.2022 - 09.2024
  • Carried out day-to-day duties accurately and efficiently.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Successfully delivered on tasks within tight deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours, covering nights, weekends and bank holidays.
  • Offered friendly, efficient customer service and handled challenging situations with ease.
  • Oversaw daily operations to achieve high productivity levels.
  • Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
  • Supported team by demonstrating respect and willingness to help.
  • Cleaned work areas and equipment to maintain faultless hygiene standards.
  • Increased customer satisfaction by resolving issues.
  • Completed duties to deliver on targets with accuracy and efficiency.
  • Improved efficiency and productivity by acquiring new skills.
  • Completed customer orders with speed and accuracy.
  • Applied positive customer service approach to increase satisfaction levels.
  • Delivered exceptional customer service by proactively listening to concerns and answering questions.

Human Resources Manager - Assignment

Samama Holding Company
Riyadh, KSA
01.2021 - 09.2024
  • Participate in developing the main objectives of human resources operations management, and ensure the existence of precise frameworks and standards to determine the level of achievement of objectives
  • Developing detailed plans, programs and projects for human resources processes and procedures, managing the drawing, planning and continuous improvement of processes and procedures, and following up on their implementation process in a way that ensures the best outputs and achieves the highest levels of services and competencies
  • Follow up on amendments and changes in human resources policies and coordinate with the concerned departments with the aim of reflecting these amendments on human resources processes such as leave, transfer, training, promotion, delegation, etc
  • Determine the needs of the Human Resources Operations Department in terms of financial and human resources and administrative requirements necessary to implement and manage business and activities
  • Supervising the process of preparing general summaries and reports related to human resources operations and presenting them to senior management, informing them of various challenges and developments, and consulting them on various important future issues and initiatives.
  • Streamlined HR procedures for increased efficiency.
  • Improved retention rates by implementing robust employee development programmes.
  • Managed staff conflict resolution, resulted in harmonious work environment.
  • Developed employee engagement initiatives to improve company culture.
  • Enhanced recruitment strategies, improved quality of new hires.
  • Carried out day-to-day duties accurately and efficiently.

Head of medical insurance department

Samama Holding Company
Riyadh, KSA
10.2019 - 09.2024
  • Attracting the best quotations from insurance companies
  • Implementation of daily operations of addition, deletion and amendment to the medical insurance policy
  • Follow up the performance of the quarterly document and solve the problems that appear to us in the report
  • Preparing reports by making comparisons with social insurance reports, evaluator reports and labor office reports
  • Review prices and invoices and make a budget for insurance costs, and after reviewing and approving invoices, they are transferred to the financial department
  • In charge of the work of insuring public property such as real estate and projects, insurance on movable property, safes and insurance against breach of trust .

CAD Officer

Specialist Medical Centre
Riyadh, KSA
10.2015 - 10.2019
  • Ensured safety by routinely patrolling and conducting security checks.
  • Managed conflict resolution for maintaining peace in the facility.
  • Improved team efficiency with regular training sessions.
  • Responded promptly and effectively to emergencies using established protocols.
  • Facilitated smooth communications between departments for better coordination.
  • Delivered top-notch service to visitors, enhancing their experience at the venue.

Contact centre Specialist

Aljazeera vehicles agency
Riyadh, KSA
02.2011 - 10.2015
  • Increased client satisfaction by providing specialised support and advice.
  • Analysed complex datasets for improved decision-making processes.
  • Improved workflow efficiency with thorough process analysis.
  • Coordinated supplier relationships, ensuring timely delivery of products.
  • Diagnosed hardware faults accurately to minimise downtime.

Marketing researcher

Belshraf Group
Riyadh
07.2010 - 01.2011
  • Conducted market research to understand industry trends and competitors' strategies.
  • Identified potential business opportunities by analysing sales trends and market conditions.
  • Analysed customer behaviour for better targeted marketing campaigns.
  • Developed comprehensive reports of findings from in-depth market research.
  • Explored emerging markets for expansion possibilities.
  • Evaluated effectiveness of company's current marketing initiatives using various analytical tools.
  • Developed marketing plans to support department strategies.

Education

Bachelor - Public Administration

King Saud University

English Language Diploma - undefined

Imam Muhammad bin Saud Islamic University

Skills

  • Advanced leadership capabilities
  • Analytical thinking
  • Strategic Planning
  • Organize tasks and solve problems
  • Negotiation and persuasion skills
  • Skill of using Microsoft Office (Excel)
  • Skill in using government platforms: MUQEEM - Qiwa- Madad - Business Gosi
  • Problem-solving
  • Team building
  • Communication skills
  • Leadership
  • Strategic planning
  • Quality Assurance
  • Calm under pressure
  • Public Relations
  • Public speaking

Accomplishments

  • Follow up operations with the relevant authorities, and submit recommendations, suggestions and periodic reports (monthly - annual) to the direct supervisor.
  • Reduce costs and increase the efficiency of outputs and services, and direct tasks related to human resources and administrative and financial aspects.
  • Develop the quality of services, operating policies and management plans while maintaining high levels within the specified budget.
  • The ability to qualify and train large numbers of workers to work and encourage competencies to reach the best results.
  • Work to gain friendly relations with all officials and managers and maintain them.
  • Manage databases and save files and information in the best way for them.

Languages

Arabic
NATIVE LANGUAGE
English
Upper intermediate
B2

Timeline

Gosi Business Manager

Samama
05.2022 - 09.2024

Human Resources Manager - Assignment

Samama Holding Company
01.2021 - 09.2024

Head of medical insurance department

Samama Holding Company
10.2019 - 09.2024

CAD Officer

Specialist Medical Centre
10.2015 - 10.2019

Contact centre Specialist

Aljazeera vehicles agency
02.2011 - 10.2015

Marketing researcher

Belshraf Group
07.2010 - 01.2011

English Language Diploma - undefined

Imam Muhammad bin Saud Islamic University

Bachelor - Public Administration

King Saud University
Ghaneema AL-NajdiManager