Power Bi
GHANEM ALDAWSARI
Airside Manager
Riyadh,Riyadh
Summary
Self-motivated to do change, ambitious to learn more and do more. Built myself up from Check-In agent to Department Head. Team player with leadership skills and right mindset for fast action And solutions. Fast learner and dedicated to what I do. Leading by example everyday.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
8
8
Certifications
2
2
Languages
Work History
Airside Manager
Swissport
12.2024 - Current
- Leading Airside Management team as Ramp Manager & OCC Manager report to Airside Manager.
- Assist in the preparation of the operating budgets for prior approval by the Station Manager.
- Efficient Resource Planning (manpower, equipment) including vacation scheduling
- Ensure compliance with Swissport standard operating procedures (SOPs) and policies.
- Oversee GSE in the station from new to existing with ensuring enough asset to serve the existing customer.
- Working with TLD AES directly and TLD Europe for ensuring unserviceable GSE get fixed and return to service.
- Ensuring Ramp activities are done with safety and OTP and no delay's on Swissport.
- Working very close with authorities and especially Airport Aerodrome team.
- Maintain communications with HQ , Region teams for SLAs / GSEs / Performance.
- Year End review for Airside Management team & Employees.
- Responsible for Airside Budget and Finance for GSE & Ramp activities.
- Working As project Manager for new startup airlines Operations.
- Worked as project manager for following startups ( Central Airlines - Air India - Air India Express - Cathay Pacific - Virgin Atlantic - Lufthansa ).
- Liaising with GACA safety team for any Airside Issues or visits.
- Leading Airside Audits.
- Audits led up to now ( BeOnd - Royal Jordanian - Etihad - SriLnkan airlines - IndiGo - Salam Air - Cathay Pacific - Kam Air - Virgin Atlantic - Central Airlines - Swissport Internal Audit ).
- Led Security - Safety - Operational Audits.
OCC MANAGER
Swissport
11.2023 - 12.2024
- Managing TRC & Load Control staff.
- Overseeing Rostering & allocation for OCC Team.
- Managing the Station Airline invoicing & service capture.
- Providing quotations to charters and liaising with charter airlines & agencies.
- Plan and perform operational control according to standards as guided by the Standard Operating Procedures (SOPs), ensuring conformity to & implementation of the organizational policies and procedures.
- Ensure handling services are provided as per concluded ground handling agreements with customer airlines and that service delivery targets are met or exceeded in accordance with Service Level Agreements.
- Lead manage and ensure employees comply with company rules and procedures and other authority requirements.
- Maintain close and effective business relationships with customers, and various control authorities such as Airport Management, Customs and Immigration
- Monitor and control performance KPIs (Operational & Safety) and ensure they are within established targets.
- Efficient Resource Planning (manpower, equipment) including vacation scheduling
- Gathering of information regarding flight operations and ensure communication to authorities, airlines, crews, passengers and departments.
- Monitor and control performance of station, correct attribution of delay codes, if applicable, initiate investigations and keep track.
- Develop, maintain and own business continuity plans. Responsible for the formulation of departmental plans for short and medium term aligned to the overall organizations strategy.
- Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
- Evaluate employees' job performance and conformance to regulations and recommend appropriate actions.
- Seek continuous improvement in work processes to increase service standard to meet customers' demands, raise security awareness and improve safety of work practices.
- Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
- Evaluate employees' job performance and conformance to regulations and recommend appropriate actions.
- Assist in recruitment and assessment of customer service staff liaising with HR and Training departments respectively.
- Participate in meetings internally and externally.
- Develop, implement and monitor the local emergency plan.
AIRLINE SUPERVISOR
Royal Jordanian
02.2020 - 11.2023
- Knowledge of landside & airside airline activities alongside working with GHA and other parties
- Check-in supervision plus boarding and ticketing with cargo ops
- Experience with Slots / Fleet / airport authorities
CHECK-IN / TRC / LOAD CONTROL
Swissport
06.2017 - 02.2020
- Check-in and boarding all around activities and duties to make sure customers are satisfied plus following SOPs and making sure flight depart safe and on-time.
- Turnaround knowledge with Swissport and airlines procedures to make sure for smooth operations with no delays or issues.
- Load Control for multiple airlines and aircrafts to make sure Weight and balance is correct and flights operating safe.
- Collaborated with the airline''s commercial department to maximize payload potential while maintaining operational efficiency.
Sales Associate
Different Companies
06.2013 - 05.2017
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Education
High School Diploma -
AL-TABRY High School
Jeddah 04.2010 - 04.2013
Skills
- Team leadership
- Performance evaluations
- Business planning
- Expense tracking
- Policy implementation
- Project management
- Financial management
- Staff development
- Workforce management
- Decision-making
- Strategic planning
- Team leadership
Personal Information
Date of Birth: 09/07/94
Software
MicroSoft Apps
Certification
Safety Management System
Timeline
Airside Manager
Swissport
12.2024 - Current
OCC MANAGER
Swissport
11.2023 - 12.2024
AIRLINE SUPERVISOR
Royal Jordanian
02.2020 - 11.2023
CHECK-IN / TRC / LOAD CONTROL
Swissport
06.2017 - 02.2020
Sales Associate
Different Companies
06.2013 - 05.2017
High School Diploma -
AL-TABRY High School
04.2010 - 04.2013
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