Ghanem Chouket
Riyadh,Saudi Arabia
Summary
Dynamic and solutions-focused professional with extensive expertise in IT infrastructure, cybersecurity, and system integration. Demonstrates a strong ability to lead security teams and manage risk mitigation planning effectively. Skilled in training and development, with a proven track record as an inspiring mentor utilising diverse coaching styles. Experienced in IT strategy, data migration, and CCTV operations, complemented by a solid foundation in marketing. Committed to advancing organisational goals through innovative IT solutions and strategic leadership.
Overview
14
14
years of professional experience
2010
2010
years of post-secondary education
Work History
Senior Sales Product Team Manager
PrimeGate ITC
Riyadh, KSA
03.2024 - 02.2025
- I’m structured to support both direct sales and pre-sales activities, focusing on maximizing revenue and ensuring customer satisfaction
- Team Composition: Sales Team: 6 members, Pre-sales Team: 2 members, SME Sales Team: 30 members
- Responsibilities: Leadership: Guide and mentor the sales and pre-sales teams
- Foster collaboration between teams to enhance product knowledge and sales strategies
- Sales Strategy: Develop and implement effective sales strategies tailored to both larger accounts and SMEs
- Monitor market trends and adjust approaches accordingly
- Training and Development: Provide ongoing training for the sales and pre-sales teams to ensure they are knowledgeable about product features and benefits
- Conduct regular workshops to enhance selling techniques and customer engagement
- Performance Monitoring: Set clear performance metrics for sales and pre-sales teams
- Regularly review sales data and adjust strategies as needed to meet targets
- Customer Engagement: Work closely with the pre-sales team to understand customer needs and tailor solutions accordingly
- Ensure a seamless transition from pre-sales to sales to maintain customer satisfaction
- Collaboration: Liaise with marketing to align product promotions and sales campaigns
- Coordinate with product development to provide feedback from the sales teams
Assistant General Manager
Alfursan ITC
Riyadh, KSA
01.2022 - 02.2024
- Leader of IT team regarding integration of software and hardware solution to the government and private sector
- Resolved complex customer enquiries, disputes and complaints
- Inspired teams to achieve or exceed goals through regular motivation, implementing loyalty incentives and facilitating team-building activities
- Developed open and professional relationships with team members to facilitate effective issue resolution
- Planned employee workloads and delegated tasks strategically to meet seasonal fluctuations in demand
- Optimized employee schedules by balancing company priorities with staff leave requests and shift preferences
- Maintained positive, professional working environment to optimize staff and customer satisfaction
Business development manager
Business City
Riyadh, KSA
10.2019 - 01.2021
- Project manager for several important projects in ministries and organizations throughout the Kingdom of Saudi Arabia
- Led and motivated project team to meet and exceed project KPIs
- Managed client expectations with professional, considered approach to projects
- Built collaborative working relationships with project teams
- Reported project status and financial updates to stakeholders and collected feedback
- Identified future capacity and capability needs for successful project planning
- Designed and implemented robust implementation plans for cross-functional programmers and kept tasks compliant with expected outcomes
- Controlled expenditures by regulating change requests and project activities to decrease overruns and delays
Operations manager
United Systems
Muscat, Oman
01.2015 - 09.2019
- Project manager for several important projects in ministries, the most important of which is the Ministry of Education, the biometric and network equipment project on 1500 schools and directorates, and head of customer service
- Provided technical support to engineers and customers
- Archived all project documentation in adherence to document storage procedures
- Increased profits by negotiating favorable terms and pricing
- Processed reservations on internal booking system for accurate recordkeeping
- Achieved company targets by implementing successful sales strategies
- Supported inventory tracking of rented items for reporting
IT Operations Manager
Modasquare
Tunis, Tunisia
01.2011 - 11.2014
- Monitored day-to-day production to ensure all purchased merchandise was packed and delivered to respective facilities efficiently and within expected timeframes
- Reviewed store sale numbers, cost of inventory, operational expenses, and inventory losses
- Supported human resources by responding to candidates and prescreening, interviewing and hiring team members
- Determined the layout of store merchandise to ensure it is visually appealing to consumers
- Managed firewall, network monitoring and server monitoring both on- and off-site
- Contacted manufacturers and vendors for warranty repairs and replacements
- Diagnosed and resolved complex network problems
- Assessed customer needs and modified existing databases to meet specified client requirements
- Assessed customer needs and goals through communication and system evaluations to modify existing databases for personalized customization
- Provided professional, reliable desktop, laptop and server support, reducing operational downtime due to system faults
Education
Master of Science - Master Professional Networks and Telecommunications
National Engineering School of Gabès
Gabès, TunisaBachelor of Science - Bachelor’s degree in computing And Multimedia
Higher Institute of Computer and Multimedia Gabes
Gabes, TunisiaSkills
- Inspiring mentor
- Solutions-focused
- Coaching styles
- Training and development
- IT infrastructure
- Cybersecurity
- System integration
- IT strategy
- Data migration
- Risk mitigation planning
- Security team leadership
- Training management
- CCTV experience
- Marketing
Languages
Arabic
Native
French
Fluent
English
Advanced
Custom
Al Haramain Project, 09/01/19, 04/01/20, Operation and implementation of the attendance and access control system, integrated with the ERP system., Installation and operation of Avigilon surveillance cameras., Installation and operation of TBS Swiss fingerprint devices., Supply and operation of Cisco switches for infrastructure., Airport Ground Services Project (SGS), 05/01/20, 10/01/20, Installation of Swiss TBS fingerprint devices., Infrastructure preparation and internal networks., Operation and implementation of the attendance and access control system, integrated with the ERP system., Umm Al-Qura University Project, 06/01/20, 09/01/20, Operation of the attendance and access control system, integrated with the ERP system., Installation of Swiss TBS fingerprint devices., Infrastructure preparation., Municipality of Al Baha Project, 08/01/20, 03/01/21, Operation of the attendance and access control system, integrated with the ERP system., Installation of Swiss TBS fingerprint devices., Al Huda Military Hospital Project, 03/01/20, 07/01/20, Operation of the visitor management system., Operation of the queue management system., Saudi Red Crescent Project, 01/01/21, 05/01/21, Supply and operation of Ukrainian TISO electronic gates., Operation of the attendance and access control system, integrated with the ERP system., Supply and operation of Swiss TBS fingerprint devices for all branches in the Kingdom., Infrastructure preparation with Cisco switches., Activation of the intelligent parking access system., Naif Arab University for Security Sciences Project, 03/01/21, 05/01/21, Operation of the ease screen screen management system for 40 screens., Operation of the attendance and access control system, integrated with the ERP system., Supply and operation of Swiss TBS fingerprint devices., Operation of the intelligent entry system through license plate reader cameras., Saudi Nuclear and Radiological Regulatory Authority Project, 02/01/21, 07/01/21, Operation and installation of Ukrainian TISO smart gates., Operation of the intelligent access control system., Operation of Avigilon surveillance camera system., Operation of the attendance and access control system, integrated with the ERP system., Supply and operation of TBS fingerprint devices., Ministry of Energy Project, 10/01/21, 05/01/22, Operation of the mobile-based attendance and access control system., Operation and installation of smart gates., Medical Services Project for the Ministry of Defense, 02/01/22, 10/01/22, Operation of the attendance and access control system, integrated with the ERP system., Supply and operation of Swiss TBS fingerprint devices., Medical Care Project, 10/01/22, 03/01/23, Operation of the surveillance camera system., Operation of the attendance and access control system, integrated with the ERP system., Supply and operation of Swiss TBS fingerprint devices., General Authority of Civil Aviation Project, 07/01/23, 09/01/23, Operation of the attendance and access control system, integrated with the ERP system., Supply and operation of Swiss TBS fingerprint devices., Operation and installation of Ukrainian TISO smart gates., SAR Project, 06/01/23, Current, Operation and installation of external surveillance camera system for the Riyadh-Dammam-Hail line., Operation and installation of intelligent access control system for Western Region stations., Operation and installation of smart camera system for the Holy Places project in Mecca., Royal Ceremonies Project, 09/01/23, Current, Operation of the attendance and access control system, integrated with the ERP system., Operation and installation of Swiss TBS fingerprint devices., Setup of control rooms for the main building., RCRC Authority, 03/01/23, 10/01/23, Setup of control rooms for diplomatic security buildings., Ministry of Education, 01/01/15, 12/01/18, Equipping the ministry, directorates, and 1500 schools with Swiss TBS fingerprint devices and integrating them with the unified attendance and leave management system at the ministry., Ministry of Regional Municipalities, 03/01/16, 02/01/17, Equipping the ministry and directorates with Swiss TBS fingerprint devices., Operating the attendance and leave management system and integrating it with the ERP system., Diwan of Royal Court, 01/01/17, 05/01/17, Equipping the ministry and all branches with Swiss TBS fingerprint devices., Operating the attendance and leave management system and integrating it with the ERP system., Operating and installing Ukrainian TISO smart gates., Royal Oman Police, 08/01/16, 02/01/17, Equipping the ministry and all branches with Swiss TBS fingerprint devices., Operating the attendance and leave management system and integrating it with the ERP system., Operating and installing surveillance camera system., Ministry of Sports Affairs, 08/01/17, 03/01/18, Equipping the ministry and all branches with Swiss TBS fingerprint devices., Operating the attendance and leave management system and integrating it with the ERP system., Central Bank of Oman, 08/01/18, 04/01/19, Equipping the ministry and all branches with Swiss TBS fingerprint devices., Operating the attendance and leave management system and integrating it with the ERP system., Operating and installing surveillance camera system., Operating and installing Ukrainian TISO smart gates.
Timeline
Senior Sales Product Team Manager
PrimeGate ITC
03.2024 - 02.2025
Assistant General Manager
Alfursan ITC
01.2022 - 02.2024
Business development manager
Business City
10.2019 - 01.2021
Operations manager
United Systems
01.2015 - 09.2019
IT Operations Manager
Modasquare
01.2011 - 11.2014
Bachelor of Science - Bachelor’s degree in computing And Multimedia
Higher Institute of Computer and Multimedia Gabes
Master of Science - Master Professional Networks and Telecommunications
National Engineering School of Gabès
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