Summary
Overview
Work history
Education
Skills
Certification
Languages
Timeline
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Gharam Altuwairish

Riyadh

Summary

Detail-oriented professional with exceptional communication and interpersonal skills, adept at managing time effectively and maintaining organisation in fast-paced environments. Proficient in software applications and collaborative teamwork, with a strong focus on customer service and relationship management. Demonstrates adaptability and precision, ensuring high-quality outcomes while fostering positive client interactions.

Overview

7
7
years of professional experience
1
1
Certification

Work history

Merchant enablement specialist

Geidea Technologies
01.2021 - 09.2025
  • Managed merchant order registrations, ensuring accurate and timely processing.
  • Configured merchant orders using TMS to meet specific requirements for seamless integration.
  • Contributed to implementation of robotic process automation project, enhancing efficiency in order registration.
  • Collaborated with cross-functional teams to gather merchant requirements and deliver tailored solutions.
  • Conducted thorough quality assurance checks on merchant orders for compliance with guidelines and standards.
  • Provided ongoing support and troubleshooting assistance to merchants, resolving inquiries promptly.
  • Monitored industry trends and payment processing regulations to maintain compliance in registrations.
  • Oversaw bulk terminals registration for VIP merchants in TMS and internal management system.
  • Conducted employee training in APEX “cortex” and merchant account system

Helpdesk

Geidea Technologies
01.2019 - 12.2021
  • Maintained solid customer relationships by promptly addressing questions and concerns with a high level of professionalism.
  • Handled customer service telephone calls, ensuring efficient and effective communication.
  • Resolved customer complaints and maintained accurate database records.
  • Drafted status reports on customer service issues to keep stakeholders informed.
  • Opened customer requests and provided personalized assistance to meet their needs.
  • Identified potential products or services that aligned with customer needs, presenting recommendations to management.
  • Successfully managed AL- INMA project.

Education

Economic and administrative sciences

imam Muhammad bin Saud university

Skills

  • Communication and interpersonal skills
  • Attention to detail
  • Time management and organization
  • Software proficiency
  • Collaborative teamwork
  • Customer service and relationship management
  • Adaptability in fast-paced environments

Certification

  • Cyber Security Course, Geidea
  • Anti-Money Laundering Course, Geidea

Languages

English
Intermediate
Arabic
Native

Timeline

Merchant enablement specialist

Geidea Technologies
01.2021 - 09.2025

Helpdesk

Geidea Technologies
01.2019 - 12.2021

Economic and administrative sciences

imam Muhammad bin Saud university

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Gharam Altuwairish