Ghassan Ezmirly
Madinah
Summary
Dynamic professional with a strong work ethic and exceptional customer service skills, honed at BSF Bank. Recognized for enhancing customer satisfaction through efficient transaction processing and conflict resolution. Proven ability to manage high-stress situations while maintaining professionalism, alongside a solid foundation in accounting practices.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Teller
BSF Bank
08.2021 - Current
- Balanced cash drawer regularly and identified inconsistencies.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
- Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
- Monitored and reported suspicious activity in line with bank security policies.
- Handled complex transactions such as wire transfers or foreign currency exchanges with accuracy and efficiency.
Customer Service Representative
BSF Bank
08.2016 - 07.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed excellent relationship with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Identified and resolved discrepancies and errors in customer accounts.
- Created and maintained detailed database to develop promotional sales.
Accountant
Dar Al Iman Intercontinental
06.2015 - 08.2015
- Handled day-to-day accounting processes to drive financial accuracy.
- Reconciled accounts and reviewed expense data, net worth, and assets.
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
- Gathered financial information, prepared documents, and closed books.
- Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
- Maintained up-to-date knowledge on professional accounting standards to manage financial recordkeeping.
Education
Bachelor Of Accounting - Accounting
Taibah University
Madinah, Saudi Arabia 05.2016
Skills
- Exceptional customer service
- Strong work ethic
- Professionalism and courtesy
- Excellent time management skills
- Friendly
Profiles
An ambitious financial accountant who seeks to reach the highest levels of performance and aspires to become one of the most important financial managers in the field of finance and business. He has experience and knowledge in banking financial operations and has a strong motivation to work in accounting and apply his studies and accounting theories in various fields. He holds a bachelor's degree in accounting and seeks to contribute to building and developing the financial system in one of the important organizations in the Saudi financial market. He also seeks To raise the academic level and make a qualitative shift in the field of accounting.
Certification
Noor Businesses Academy
Development courses:
- Excel skills in Accounting. Jan. 2025
- Payroll and Wages Accounting. Jan. 2025
- Insurance Accounting. Dec. 2024
- Basic Skills in Cost Accounting and Financial Analysis. Dec. 2024
- VAT Calculation Basics. Nov. 2024
- Accounting Technician Skills. Nov. 2024
Timeline
Teller
BSF Bank
08.2021 - Current
Customer Service Representative
BSF Bank
08.2016 - 07.2021
Accountant
Dar Al Iman Intercontinental
06.2015 - 08.2015
Bachelor Of Accounting - Accounting
Taibah University
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