Ghassan Ezmirly

Versatile banking professional combining Teller, Customer Service, and Sales expertise to deliver end-to-end financial services. Proven ability to process transactions accurately, identify customer needs, and recommend appropriate banking products to increase revenue and client retention.

• Execute cash handling, deposits, withdrawals, transfers, and foreign exchange transactions with high accuracy.

• Build and maintain strong client relationships through personalized financial solutions and advisory.

• Achieve sales targets by cross-selling loans, credit cards, and banking services.

• Ensure compliance with banking regulations, KYC, AML, and internal policies.

• Resolve customer complaints efficiently, improving satisfaction and loyalty.

• Collaborate with branch teams to meet operational and sales KPIs. • Utilize CRM systems and digital banking platforms to enhance customer experience.

• Disbursed cash and checks accurately while maintaining security of cash drawers.
• Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
• Processed customer transactions promptly, minimizing wait times, and Improved customer satisfaction
• Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
• Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accuracy.
• Maintained cash drawer correctly by conducting audits and implementing effective cash handling.
• Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
• Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks.
• Supported branch team in achieving goals through cooperation , communication, and shared responsibilities.
• Monitored and reported suspicious activity in line with bank security policies.
• Handled precise complex transactions such as wire transfers or foreign currency exchanges.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Handled escalated situations efficiently, finding satisfactory resolutions.
• Developed strong product knowledge to provide customer with best recommendations.
• Developed excellent relationship with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Assisted customers in navigating Bank website, improving overall experience.
• Collaborated with team members to develop best practices for consistent customer service delivery.
• Contributed to sales growth by upselling products and services.
• coached and mentored to new hires, contributing to their successful integration into the team.
• Exceeded performance metrics consistently, earning recognition as a top performer within the team.
• Customized support strategies for high-priority clients to ensure their specific needs were met.
• Addressed customer inquiries to ensure satisfaction and foster positive service experience.
• Identified and resolved discrepancies and errors in customer accounts.
• Created and maintained detailed database to develop promotional sales.

• Handled day-to-day accounting processes to drive financial accuracy.
• Reconciled accounts and reviewed expense data, net worth, and assets.
• Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
• Gathered financial information, prepared documents, and closed books.
• Maintained updated knowledge on accounting standards to manage financial recordkeeping.