Summary
Overview
Work history
Education
Skills
Certification
Languages
Timeline
Generic

Ghazal Barri

Jeddah,Saudi Arabia

Summary

Dynamic Computer Science specialist with demonstrated proficiency in customer experience, Excel, and Document Review Data Entry. Proven track record of effectively assisting and engaging with over 1000 customers in both technical and nontechnical matters. Excited to smoothly blend my customer service proficiency with the strong technical foundation acquired during my Computer Science studies.

Overview

5
5
years of professional experience
2023
2023
years of post-secondary education
1
1
Certification

Work history

Performance Specialist

Professional leader Co
07.2024 - 05.2025
  • Performance improvement plans for employees and teams.
  • Key performance indicators (KPIs) to identify areas for improvement and recommend solutions.

Reservation Officer

United Spectrums Company
Jeddah, Saudi Arabia
05.2023 - 06.2024
  • Coordination with internal departments.
  • Resolved reservation discrepancies and ensured all details were accurate to minimize customer dissatisfaction.

Guest Service Officer

The Ascott Limited
Jeddah
01.2022 - 01.2023
  • Facilitated seamless check-in and check-out processes for guests, ensuring a positive initial and final experience.
  • Maintained accurate and organized records by diligently updating the logbook on a daily basis.

Customer Service Representative

Prince Mohammad Bin Salman College of Business & Entrepreneurship
Jeddah
09.2020 - 12.2021
  • Handled and promptly resolved customer issues, and expertly oversaw call processes.
  • Collaborated with field operations to maintain unwavering customer satisfaction with superior products and services.

Education

Bachelor's degree - Computer Science

Tibah University
Medina, Medina Region

Skills

  • IT support
  • Microsoft Excel
  • Drwoio
  • Presentation Skills
  • Written and verbal skills
  • Fast Learner
  • Problem-Solving
  • Communication skills
  • Phone contact handler
  • Active listening

Certification

Professional Scrum Master I (PSMI) 2025

Professional Scrum Product Owner (PSPOI) 2025

Data Analytics, Coursera by Google, 2024


Languages

English
Arabic

Timeline

Performance Specialist

Professional leader Co
07.2024 - 05.2025

Reservation Officer

United Spectrums Company
05.2023 - 06.2024

Guest Service Officer

The Ascott Limited
01.2022 - 01.2023

Customer Service Representative

Prince Mohammad Bin Salman College of Business & Entrepreneurship
09.2020 - 12.2021

Bachelor's degree - Computer Science

Tibah University

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Ghazal Barri