Ghazal Barri
Jeddah,Saudi Arabia
Summary
Dynamic Computer Science specialist with demonstrated proficiency in customer experience, Excel, and Document Review Data Entry. Proven track record of effectively assisting and engaging with over 1000 customers in both technical and nontechnical matters. Excited to smoothly blend my customer service proficiency with the strong technical foundation acquired during my Computer Science studies.
Overview
5
5
years of professional experience
2023
2023
years of post-secondary education
1
1
Certification
Work history
Performance Specialist
Professional leader Co
2024.07 - 2025.05
- Performance improvement plans for employees and teams.
- Key performance indicators (KPIs) to identify areas for improvement and recommend solutions.
Reservation Officer
United Spectrums Company
Jeddah, Saudi Arabia
2023.05 - 2024.06
- Coordination with internal departments.
- Resolved reservation discrepancies and ensured all details were accurate to minimize customer dissatisfaction.
Guest Service Officer
The Ascott Limited
Jeddah
2022.01 - 2023.01
- Facilitated seamless check-in and check-out processes for guests, ensuring a positive initial and final experience.
- Maintained accurate and organized records by diligently updating the logbook on a daily basis.
Customer Service Representative
Prince Mohammad Bin Salman College of Business & Entrepreneurship
Jeddah
2020.09 - 2021.12
- Handled and promptly resolved customer issues, and expertly oversaw call processes.
- Collaborated with field operations to maintain unwavering customer satisfaction with superior products and services.
Education
Bachelor's degree - Computer Science
Tibah University
Medina, Medina RegionSkills
- IT support
- Microsoft Excel
- Drwoio
- Presentation Skills
- Written and verbal skills
- Fast Learner
- Problem-Solving
- Communication skills
- Phone contact handler
- Active listening
Certification
Professional Scrum Master I (PSMI) 2025
Professional Scrum Product Owner (PSPOI) 2025
Data Analytics, Coursera by Google, 2024
Languages
English
Arabic
Timeline
Performance Specialist
Professional leader Co
2024.07 - 2025.05
Reservation Officer
United Spectrums Company
2023.05 - 2024.06
Guest Service Officer
The Ascott Limited
2022.01 - 2023.01
Customer Service Representative
Prince Mohammad Bin Salman College of Business & Entrepreneurship
2020.09 - 2021.12
Bachelor's degree - Computer Science
Tibah University