Ghina Kayal
Doha
Summary
Accomplished Administrative Officer with extensive experience in office administration and customer relations, currently serving at Pearling Season International School. Demonstrates expertise in managing admissions processes, scheduling coordination, and maintaining data compliance. Proven track record as a Receptionist and Bus Coordinator, ensuring effective communication and efficient operations. Previous roles as an Insurance Officer involved negotiating policies and training new staff on systems. Proficient in Microsoft Office and Excel, with strong communication skills. Career goal includes leveraging administrative expertise to enhance organisational efficiency and client satisfaction.
Overview
16
16
years of professional experience
Work History
Administrative Officer
Pearling Season International School
12.2023 - Current
- Assisted in managing admissions process including registration and documentation.
- Scheduled student entry assessments and supported placement procedures.
- Contributed to ministry systems for student data compliance and reporting.
- Facilitated enrolment scheduling and assisted with parent communication.
- Managed daily office operations, maintaining efficient workflow and meeting administrative deadlines.
- Handled daily office activities, including data entry and database auditing, maintaining smooth operations.
- Answered calls and emails efficiently, recording accurate messages and swiftly following up on enquires.
- Maintained organised and updated file systems for easy staff use.
Receptionist and Bus Coordinator
Pearling Season International School
08.2021 - 06.2022
- Ensure effective communication between school administrators, parents, students, and community members.
- Keep records of phone calls and visits.
- Welcome visitors and support teaching and administrative staff by providing information to students and parents.
- Welcomed guests and clients in friendly, positive manner.
- Maintain calendars for appointments, and sort emails.
- Manage the school's principal office and interact with staff, students, parents, and the community on a regular basis.
- Organise and service complaints and appeals.
- Coordinate the scheduling and routing of school buses with the dispatcher and support associate.
- Managed multiple tasks and met time-sensitive deadlines.
- Handled incoming telephone calls, taking accurate messages and relaying to personnel to support timely communication.
- Answered and directed incoming calls to relevant staff members using multi-line telephone system.
- Maintained clean and orderly reception area to impress and welcome visitors.
Insurance Officer
NBKA
Doha
02.2014 - 01.2015
- Meet with Automotive Insurance Companies and go over policies in details taking into as side in negotiation.
- Be in direct contact with customers, and go through and explaining it before they sign it to make sure that everything is clear and as expected.
- Use Auto‐line information system to act proactively with customers whose policies will expire soon by reminding them to get it renewed on time.
- Answer all queries of customers via phone calls, and that of supervisor regarding insurance policies.
- Conduct training to new beginners on how to use Auto‐line Information System and how to handle customers' complaints.
- Work closely with sales teams to ensure proper communication with insurance companies and customers.
- Send Emails to communicate with third party supplies such as insurance companies and corporate insurance departments.
- Complied with established internal controls and policies.
- Leading company in automotive insurance.
Insurance Officer
UFA
Lebanon
05.2011 - 10.2012
- Coordinate all type of insurance policies on both personal and corporation levels.
- Meet customer needs and requirements.
- Work directly with insurance companies and negotiate services and prices to be included.
- Plan for meetings customers and go over insurance policies in details to be transparent and clear.
Business Internship
Blom Bank
Lebanon
05.2010 - 06.2010
Education
BBA - Business Administration
University Of Balamand
Al Koura, Lebanon06-2009
Skills
- Microsoft Office
- Office administration
- Document management
- Data compliance
- Communication skills
- Microsoft Excel
- Customer relations
- Scheduling coordination
- Customer Service
Languages
English
Proficient
C2
Arabic
Proficient
C2
Timeline
Administrative Officer
Pearling Season International School
12.2023 - Current
Receptionist and Bus Coordinator
Pearling Season International School
08.2021 - 06.2022
Insurance Officer
NBKA
02.2014 - 01.2015
Insurance Officer
UFA
05.2011 - 10.2012
Business Internship
Blom Bank
05.2010 - 06.2010
BBA - Business Administration
University Of Balamand