Ghofran Mohamed Abd Elghafar
Jeddah,Saudi Arabia
Summary
Analytical professional experienced in problem-solving and customer service. Delivered clear and concise communication to clients and stakeholders, ensuring effective negotiation and conflict resolution. Committed to fostering trust and delivering accurate assessments in [Desired Position] role.
Overview
1
1
Certification
8
8
years of professional experience
Work history
Adjuster
Otis
Jeddah, Mecca Region
03.2023 - Current
- Handled large volume of cases, ensuring prompt attention to each claim.
- Upheld company standards throughout all stages of claim adjustment procedure.
- Implemented efficient tracking system to monitor progress of ongoing claims.
- Liaised between insurers and policyholders, fostering clear communication channels.
- Verified claim validity by meticulously reviewing documents and evidence submitted by clients.
Trainer
Gainz Gym
Cairo, Egypt
02.2020 - 02.2023
- Achieved high engagement rates with innovative training techniques.
- Devised unique training strategies to suit varied learning styles amongst employees.
- Facilitated open discussions during sessions, encouraged active participation from attendees.
- Coordinated regular team-building activities, boosted overall morale and teamwork.
Trainer
Gladiator Gym
Cairo, Egypt
04.2018 - 01.2020
- Demonstrated exceptional communication skills when conveying complex concepts in simple terms.
- Facilitated open discussions during sessions, encouraged active participation from attendees.
- Brought about positive change in employee attitudes towards continual professional development.
- Prepared detailed training materials, ensured ease of understanding for all participants.
Education
Physical Education - Physical Education
Helwan University
Egypt 04.2001 -
Skills
Instructional techniques Certified training specialist Claims processing Conflict resolution
Charismatic public speaker
Insurance terminology
Technical insurance terminology
Resilience and perseverance
Claims evaluation
Communication prowess
Insurance regulations
Languages
English
Elementary
Certification
* CERTIFIED PERSONAL
TRAINER from ISSA No. 4402041
* CPR, AED and First Aid from Alison
Timeline
Adjuster
Otis
03.2023 - Current
Trainer
Gainz Gym
02.2020 - 02.2023
Trainer
Gladiator Gym
04.2018 - 01.2020
Physical Education - Physical Education
Helwan University
04.2001 -