A proactive and friendly leader committed to improving restaurant operations. Collaborates successfully with FOH staff and kitchen team to improve processes and elevate restaurant footfall and sales. Demonstrates exceptional conflict management skills, resolving incidents to maintain customer satisfaction and loyalty.
Hi, I’m
Ghulam Ahmed Razzaqi
Assistant Restaurant Manager
Al Eitadal Road,Riyadh,Saudi Arabia
Summary
Overview
4
Years of professional experience in Restaurant industry
2
Years of professional experience in Architectural industry
Work History
Americana Food LTD (KFC)Riyadh, Saudi Arabia
Assistant Restaurant Manager
05.2023 - Current
Job overview
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Recognised and formally acknowledged outstanding staff performance, boosting team morale and productivity.
- Optimised customer experience by implementing exemplary service standards.
- Analysed operations to improve restaurant efficiency and service levels.
Americana Food LTD (KFC)Riyadh, Saudi Arabia
Shift Supervisor
02.2021 - 04.2023
Job overview
- Developed and enforced safety standards and procedures for food quality and sanitation purposes.
- Kept accurate and detailed records of personnel progress and productivity.
- Guided and coached staff to achieve individual growth and sales production targets.
- Supervised all production phases, including food safety and brand standard.
- Worked flexible hours; night, weekend, and holiday shifts.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Maintained energy and enthusiasm in a fast-paced environment
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Drove operational improvements which resulted in savings and improved profit margins.
- Used coordination and planning skills to achieve results according to schedule.
Americana Food LTD (KFC)Riyadh, Saudi Arabia
Cashier
01.2020 - 03.2021
Job overview
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction, and sales numbers.
- Processed all transactions efficiently and timely.
- Bagged, boxed, or wrapped goods and product purchases.
- Used cash registers and POS systems to request and record customer orders and compute bills.
- Worked with customer service to resolve issues.
- Educated customers on promotions to enhance sales.
- Delivered outstanding customer care with proactive sales and listening skills.
ZK ArchitectKahuta, Pakistan
Architectural Draughtsman
08.2017 - 01.2020
Job overview
- Maintained exceptionally high-quality standards in drawings, enabling faultless processes.
- Reviewed and redlined drawings completed by third-party consultants, compared to photos to determine accuracy.
- Utilized CADD software to prepare architectural plans and construction documents for and projects.
- Created, printed, and modified drawings in AutoCAD and Revit.
Education
Azeem College Of Technology And Management Bastii Malook, Multan
Diploma of Higher Education from Civil Engineering
07.2017
University Overview
Ali Falcon High SchoolOkara Cantt
High School Diploma from Science
09.2014
University Overview
Skills
- Team supervision
- Customer service
- Business Development
- Performance Appraisals
- Scheduling
- Guest Services
- Team Oversight
- Client support
- Operations management
- Processes and procedures
- Staff Management
- Sales Goals
- Cleaning
- Budgeting
Languages
Arabic
Upper intermediate
English
Upper intermediate
Urdu
Native
Timeline
Assistant Restaurant Manager
Americana Food LTD (KFC)
05.2023 - Current
Shift Supervisor
Americana Food LTD (KFC)
02.2021 - 04.2023
Cashier
Americana Food LTD (KFC)
01.2020 - 03.2021
Architectural Draughtsman
ZK Architect
08.2017 - 01.2020
Azeem College Of Technology And Management
Diploma of Higher Education from Civil Engineering
Ali Falcon High School
High School Diploma from Science
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