GHULAM MUHAMMAD JATOI
Jeddah,KSA
Summary
Accomplished professional with extensive expertise in business development, sales leadership, and client retention. Demonstrates exceptional skills in financial budgeting, strategic planning, and performance analysis. Proven track record of building brand awareness and achieving targets through effective communication, team leadership, and motivational leadership. Adept at managing store operations efficiency, inventory control, and customer service excellence. Committed to delivering high-quality service and driving business growth through innovative strategies and strong analytical skills.
Overview
20
20
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Customer Service and Sales Manager
Rawae'a International Company for Silverware & Crystals
Jeddah, KSA
04.2010 - 03.2025
- Company Overview: Jeddah (Saudi Binladin Group) - Branches: Jeddah & Riyadh
- Brands: Lalique, Haviland, Daum & Royale De Champagne
- Meeting sales targets of organization through effective planning and budgeting
- To provide different facilities and opportunities to employees of company to enhance their performance
- Maximising profitability and meeting sales targets
- Overseeing pricing and stock control
- To guide staff members of company for difficulties that face in any of projects and plans
- To maintain and manage policies after discussing issues regarding performance, newer chance to employees and disciplinary procedures
- To monitor and direct staff members in order to check work that is to be done in company
- Employee orientation, development, and training logistics and recordkeeping
- Managing team of customer services staff
- Handling face-to-face enquiries and orders from customers
- Providing help and advice to customers using organisation's products or services
- Issuing refunds or compensation to customers
- Developing feedback or complaints procedures for customers to use
- Keeping accurate records of discussions or correspondence with customers
- Writing analytical reports on customer service performance of organisation.
- Coordinated logistics of product delivery to ensure timely fulfilment of orders from customers.
- Managed diverse team of sales professionals, fostering motivating working environment.
- Developed and maintained relationships with key clients for enhanced business growth.
- Assisted in developing pricing policies based on market research data.
Human Resource Executive
Home Jewels Company Ltd
Jeddah, KSA
03.2011 - 12.2015
- Company Overview: Jeddah (Saudi Binladin Group) - Brand: Baldi (From Italy)
- Managed effective communication channels between company, suppliers, and customers, ensuring timely resolution of inquiries and maintaining strong business relationships.
- Oversaw staff relations by fostering collaborative work environment and addressing employee concerns to enhance morale and productivity.
- Implemented code of conduct and professional ethics training for staff, promoting culture of integrity and accountability.
- Directed labour management activities including scheduling, workforce planning, and conflict resolution to ensure smooth daily operations.
- Produced and coordinated all marketing publications, including advertisements, editorials, and brochures, to align with brand standards and increase visibility.
- Served as Document Controller, maintaining organized records and ensuring timely access to key documentation.
- Contributed to development of growth-oriented team culture, supporting company goals and promoting leadership and teamwork across departments.
Admin Assistant
Academy Of Computers Education
Karachi, Pakistan
10.2008 - 12.2009
- Hiring and supervising support staff
- Scheduling work flow and looking after staff utilization
- Initiating policy changes made by management
- Answering queries and information sought by staff
- Handling admin duties for company
- Provide Payroll & Benefits administration support
- Administration of staff performance management program
- Other Ad-hoc admin duties assigned
- Contributed to team effort by accomplishing related results as needed.
- Coordinated office operations by handling phone inquiries, managing correspondence and supervising office cleanliness.
Supervisor
Dhamthal Sweets & Backers
Karachi, Pakistan
09.2005 - 10.2006
- Served as Supervisor & team leader for sales staff
- Motivation, Payroll Activities, Planning & Directing of sales staff
- Report directly to owner / proprietor of organization
- Ensured smooth operations with regular maintenance checks.
- Facilitated monthly training sessions for enhanced staff performance.
Education
MBA - Management
Allama Iqbal Open University (AIOU)
Federal Islamabad03.2010
Master of Science - Biology, Botany
Federal Science University
Karachi 01.2006 - 01.2007
Bachelor of Science - Biology
Federal Science University
Karachi 01.2003 - 01.2006
Skills
- Solid Communication
- Organizational Skills
- Interpersonal Skills
- Excellent Management Skills
- Strong Analytical Skills
- Team Leadership
- Sales Leadership
- Profit and loss reporting
- Client retention
- Relationship Management
- Inventory control
- Decision making
Accomplishments
- Award Of Excellence - McGraw University USA
- Doctor h.c of Administration - IPF Arizona - USA
- Best Employee of the year 2012 - Home Jewels Company Ltd
Personal Information
- Father's Name: Jamshed Jatoi
- Date of birth: 05/04/84
- Nationality: Pakistani
- Marital status: Single
Custom
- Reading
- Music
- Internet & Browsing
- Antiques
- Gaming
Languages
English
Fluent
Arabic
Advanced
Urdu
Native
Certification
Psychological First Aid (COVID-19) – UK Health Security Agency
Completed a training program on Psychological First Aid for frontline workers and volunteers during the COVID-19 pandemic. The course covered recognizing distress, providing emotional support, and promoting resilience using globally recommended methods.
Data Science Methodologies – IBM
Earned a badge from IBM in Data Science Methodologies, demonstrating knowledge of structured approaches to data science problem-solving and analytics.
Deep Learning Essentials – IBM Skills Network
Earned a badge from IBM Skills Network in Deep Learning Essentials, demonstrating foundational knowledge of deep learning concepts.
Diploma in Forensic Accounting - Oxford Home Study Centre
Completed online Diploma in Forensic Accounting from Oxford Home Study Centre (OHSC), demonstrating knowledge of forensic accounting principles through written assignments and projects.
Google Analytics Certification - Google.com
Achieved Google Analytics Certification, validating skills in web analytics and data interpretation using Google Analytics.
Handling Team Conflict - Skillsoft
Completed Skillsoft's Handling Team Conflict course, focused on conflict resolution strategies.
Remote Facility Management - Oxford Home Study Centre
Completed Remote Facility Management Free Course from Oxford Home Study Centre (OHSC), including written assignments and projects.
References
References available upon request.
Timeline
Human Resource Executive
Home Jewels Company Ltd
03.2011 - 12.2015
Customer Service and Sales Manager
Rawae'a International Company for Silverware & Crystals
04.2010 - 03.2025
Admin Assistant
Academy Of Computers Education
10.2008 - 12.2009
Master of Science - Biology, Botany
Federal Science University
01.2006 - 01.2007
Supervisor
Dhamthal Sweets & Backers
09.2005 - 10.2006
Bachelor of Science - Biology
Federal Science University
01.2003 - 01.2006
MBA - Management
Allama Iqbal Open University (AIOU)
Similar Profiles
Mohit ChaudharyMohit Chaudhary
Business Manager at Rezon Luxury SilverwareBusiness Manager at Rezon Luxury Silverware
Heather HornacekHeather Hornacek
Shop Owner at Gem Goddess CrystalsShop Owner at Gem Goddess Crystals
Orus Hartnell-HarameinOrus Hartnell-Haramein
Operations Intern at ARK CrystalsOperations Intern at ARK Crystals