Ghzeil Al-Otaibi
Riyadh,Saudi Arabia
Summary
Accomplished professional with expertise in enterprise and corporate strategy, adept at leading Strategy Management Office (SMO) initiatives to drive organisational transformation. Proven track record in strategic planning and execution, performance management, and KPI development. Skilled in executive and board reporting, governance, and operating models, with a strong focus on stakeholder and senior leadership engagement. Committed to leveraging strategic insights to enhance business performance and achieve long-term goals.
Overview
14
14
years of professional experience
3
3
years of post-secondary education
Work history
Head of Strategy Management Office
Red Sea International Company (RSI)
Riyadh
2021.06 - 2026.04
- Assisted teams with strategic planning across various business units.
- Supported adherence to local regulations and governance protocols.
- Contributed to governance frameworks promoting transparency and risk management.
- Collaborated with audit teams to identify operational risks.
- Facilitated strategic initiatives aligned with organisational objectives.
- Aided in preparing reports for management reviews.
- Helped prepare agendas for board governance.
- Supported teams in process improvement efforts.
- Monitored performance using scorecards and suggested necessary actions.
- Advised leadership on compliance issues.
- Oversaw operations to maintain productivity levels.
- Delivered customer service through active listening and effective responses.
- Applied positive service approaches to enhance customer satisfaction.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Supported team by demonstrating respect and willingness to help.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Consistently arrived at work on time and ready to start immediately.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
- Increased customer satisfaction by resolving issues.
- Improved efficiency and productivity by acquiring new skills.
- Completed duties to deliver on targets with accuracy and efficiency.
- Oversaw daily operations to achieve high productivity levels.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
- Applied positive customer service approach to increase satisfaction levels.
- Used Microsoft Word and other software tools to create documents and clear communications.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Completed customer orders with speed and accuracy.
- Displayed energy and enthusiasm in fast-paced environment.
- Carried out day-to-day duties accurately and efficiently.
Administration & Support Services Manager
Red Sea International
Al Jubayl, Eastern Province
2020.11 - 2021.06
- Assisted in managing medical property and travel insurance portfolios.
- Supported travel department by organising staff travel arrangements and documentation.
- Collaborated with insurance providers and brokers to facilitate policy negotiations and claims processing.
- Implemented administrative procedures to enhance operational efficiency.
- Oversaw support services to ensure smooth administrative operations across departments.
- Tracked budgets related to insurance and travel expenses for improved cost control and reporting.
- Provided training and support in leadership and performance management for administrative and travel staff.
- Managed administration and support functions to bolster operational support.
- Aided internal governance and operational effectiveness.
- Devised long-term strategy for [Type] service provision.
- Increased brand recognition within niche using evidence-based marketing practices.
- Applied [Type] project management techniques to deliver projects within budget.
- Allocated budgets to govern sensible decision-making with maximum Return On Investment (ROI).
- Conducted market research to guide organisational strategy and decision-making.
- Coordinated consistent, high quality provision of [Type] service.
- Forged partnerships with other service providers to boost signposting capabilities and diversify services.
- Championed organisational values to instil sense of loyalty and community.
- Developed effective support strategies by analysing and understanding customer needs.
- Redesigned workflow processes, enhancing overall productivity.
- Improved multi-departmental cooperation through effective communication strategies.
- Established strong relationships with clients to ensure high satisfaction rates.
- Promoted team collaboration for improved customer service delivery.
- Cultivated positive work environment through supportive leadership style and clear communication.
- Implemented new system to enhance client communication.
- Fostered a culture of continuous improvement, leading to enhanced effectiveness and efficiency.
- Increased staff morale with initiatives aimed at recognising their efforts and achievements.
- Managed resources efficiently to meet organisational objectives without compromising quality of service.
- Developed and updated internal guidelines.
- Identified training needs and opportunities to provide Continued Professional Development (CPD) for staff.
- Supervised and evaluated employee performance, providing construction feedback and identifying staff talent.
- Directed activities of staff to maximise service availability and play to teams' strengths.
- Controlled expenses, advising on efficient use of resources to minimise unnecessary costs.
- Identified service gaps, developing plans to strengthen or expand offerings.
- Oversaw workforce recruitment and development processes to guarantee service excellence.
- Managed inventory of resources necessary for service provision.
- Actioned feedback from service users, resulting in improved satisfaction levels.
- Led and inspired team of [Number] to uphold brand standards and demonstrate professionalism.
- Evaluated use of resources to identify areas to cut costs and opportunities for investment.
- Oversaw maintenance of organisation's facilities to guarantee compliance with industry regulations.
Administrative Affairs Supervisor
Red Sea International
Al Jubayl, Eastern Province
2019.05 - 2020.11
- Assisted with daily administrative tasks to support office operations.
- Helped with facility management including maintenance, utilities, security, and housekeeping services.
- Coordinated procurement of office supplies and services, supporting vendor negotiations and contract oversight.
- Aided in supervising administrative staff by assisting with task distribution and performance reviews.
- Contributed to implementing and maintaining administrative policies and procedures to improve efficiency.
- Supported management of company assets and inventory through thorough documentation and monitoring.
- Coordinated travel and accommodation arrangements for employees and management as necessary.
- Provided administrative support for documentation and reporting to HR and finance departments.
- Handled correspondence and records management while keeping organised filing systems.
- Promoted a safe working environment by ensuring compliance with safety regulations.
- Organised team resources, resulted in improved project timelines.
- Facilitated monthly training sessions for enhanced staff performance.
- Led team meetings, ensured clear communication amongst all members.
- Reduced workplace conflicts through effective communication and negotiation skills.
- Managed daily operations to increase productivity.
- Assisted in the recruitment process for hiring quality staff members.
- Delegated tasks appropriately, achieved balanced workload among team members.
- Resolved customer complaints promptly, resulted in increased customer satisfaction rates.
- Coordinated activities for team of various manufacturing workers.
- Monitored supply levels to maintain proactive approach to handling shortages and maintaining manufacturing schedules.
- Estimated costs, generated reports, and maintained detailed records.
- Observed worker activities to assess safety compliance and identify enforcement gaps.
- Directed work of labourers and specialist team members to produce quality results.
- Updated staff on changes to internal policies and procedures for continued compliance and standardisation.
- Logged daily activities and notable incidents during production shifts.
- Improved workplace safety to reduce accidents and near-misses.
- Tracked employee performance, assessed daily output and implemented corrective actions to close gaps.
- Maintained team-oriented atmosphere with open communication and quick conflict resolution.
- Worked closely with management to manage staff levels and allocate resources for production plans.
- Trained new hires and set up mentoring relationships to drive team performance.
- Supervised activities of workers and enforced safety regulations.
- Improved team efficiency by implementing new scheduling practices.
- Conducted performance appraisals with employees for career development discussions.
- Identified potential risks and mitigated them through proactive measures.
- Encouraged open dialogue amongst team members, promoted an inclusive work environment.
- Coordinated with other supervisors to maintain consistency across shifts.
- Implemented company policies effectively, maintained high standards of service delivery.
- Provided constructive feedback to staff for improved performance levels.
- Promoted a safe work environment by enforcing strict adherence to safety regulations.
- Monitored employee attendance records for maintaining discipline within the team.
- Oversaw inventory management to avoid any shortage or excess stock issues.
- Ensured smooth operations with regular maintenance checks.
- Fostered a positive work culture to boost employee morale.
Human Resources Supervisor
Red Sea International
Al Jubayl, Eastern Province
2016.06 - 2019.05
- Assisted with daily HR operations to ensure compliance with company policies and Saudi labour laws.
- Supported the preparation and modification of employee contracts for renewals and terminations.
- Facilitated recruitment and onboarding processes, including job postings and employee induction.
- Partnered with department heads for effective manpower planning.
- Organised team building activities, fostering a collaborative culture.
- Conducted exit interviews, improving employee retention strategies.
- Implemented training programmes, enhancing staff competency levels.
- Led workforce planning to align with business strategy.
- Streamlined communication channels with regular team meetings.
- Facilitated onboarding process for seamless integration of new employees.
- Executed disciplinary procedures, enforcing company code of conduct effectively.
- Led payroll teams in verifying prompt, accurate staff and freelancer payments.
- Evaluated company performance reports to identify personnel inefficiencies.
- Reduced staff turnover through improved training and incentive schemes.
- Analysed team performance and productivity data to identify vocational training requirements.
- Implemented improved staff development initiatives for maximised employee retention.
- Investigated and documented workplace grievances to eliminate future incidents.
- Led staff satisfaction surveys to identify improvement areas and implement strategic solutions.
- Wrote employee references for staff leaving company positions.
- Enhanced workplace equality through tactical recruitment and training development.
- Established personnel policy and processes to meet key business objectives.
- Provided one-to-one coaching sessions to identify relevant training opportunities.
- Built positive relationships with recruiters to source external job candidates.
- Negotiated terms of employment for staff and contractor agreements.
- Coordinated staff performance and productivity assessments.
- Assessed employee capabilities and development areas to maximise individual potential.
- Maintained up-to-date knowledge of HR legislation for continued regulatory compliance.
- Coordinated reference and background checks for compliance with right-to-work guidelines.
- Interviewed and hired staff fitting job and team requirements.
- Increased minority hiring by [Number]% by cultivating community partnerships and attracting high-quality workforce.
- Instructed employees on drug abuse and prevention programmes to enhance staff knowledge and awareness.
- Managed [Number]-person human resources team, leading employees by example to maintain department productivity.
- Streamlined benefit programme administration efficiencies.
- Eliminated discrimination and harassment risks by investigating internal allegations and implementing corrective actions.
- Automated employee performance evaluation reminders for senior leadership.
- Instructed employees quarterly on drug abuse and prevention programmes to enhance staff knowledge and awareness.
- Created and implemented development programmes to promote employee career progression.
- Liaised with senior leadership by chairing committee meetings to share and implement best practices.
- Devised training programmes for new and existing employees.
- Monitored in-house HR trends to assess company performance against KPIs.
- Developed and implemented forward-thinking strategies, enabling continued progression towards business talent and compliance goals.
- Managed leavers processes, end-of-probation reviews, changes to appointments and termination of fixed-term contracts.
- Maintained compliance with all local, county and national laws, as well as established organisational standards.
- Partnered with management to establish workplace safety curriculum for training and education purposes.
- Improved employee productivity and organisational effectiveness by reviewing processes for optimal HR service delivery.
- Improved employee productivity and organisational effectiveness by reviewing processes to ensure optimal HR service delivery.
- Advised senior management on employee corrective actions.
- Delivered consistent and reliable administration through strategic planning and coordination of HR functions.
- Handled company recruitment activities to develop high-achieving workforce.
- Delivered consistent and reliable service through overall administration, planning, coordination and evaluation of HR functions.
- Kept managers and employees updated on wide range of employment relations related to performance, attendance and discipline.
- Managed full recruitment lifecycle of job adverts, applicant vetting and new employee onboarding.
- Communicated HR updates to staff, keeping employees operating under consistent framework across organisation.
- Established equal opportunities policies, upholding workplace diversity and inclusion.
- Mediated in dispute resolution cases to ensure harmonious work environment.
- Conducted performance appraisals to identify areas of improvement.
- Managed succession planning initiatives, ensuring business continuity and growth.
- Developed job descriptions to attract suitable candidates.
- Administered benefits schemes, promoting employee satisfaction and loyalty.
- Coordinated grievance handling procedures, ensuring fair resolutions.
- Enhanced employee engagement by implementing innovative HR policies.
- Analysed staff turnover rates to develop retention strategies.
- Oversaw payroll administration for accurate and prompt salary disbursement.
- Managed recruitment process for optimal talent acquisition.
- Ensured legal compliance throughout human resource management processes.
Human Resources Specialist
Red Sea International
Al Jubayl, Eastern Province
2015.05 - 2016.06
- Assisted HR team with recruitment efforts.
- Supported preparation of employment contracts, offer letters, and job amendments.
- Facilitated candidate sourcing, CV screening, interview scheduling, and management of hiring documentation.
- Led initiatives for diversity and inclusion within the organisation, contributing greatly towards an inclusive work environment,.
- Administered payroll accurately and punctually each month without fail,.
- Streamlined recruitment processes by implementing efficient screening methods.
- Counseled managers on candidate selection during recruitment drives, resulting in better hiring decisions,.
- Drafted detailed job descriptions to attract qualified candidates.
- Advocated for employees' rights and needs to senior management, promoting fairness in the workplace.
- Created an effective induction process, ensuring swift integration of new hires into teams.
- Navigated employment law issues with thorough knowledge and application of legal guidelines.
- Handled sensitive employee data with utmost confidentiality whilst abiding by GDPR regulations,.
- Enhanced company culture through the implementation of wellness programmes.
- Alleviated staff workload for improved productivity through effective delegation of tasks.
- Negotiated favourable terms during renewal periods of employee benefits contracts,.
- Focused on conflict resolution strategies, fostering a harmonious working environment.
- Conducted exit interviews to gather valuable feedback and insights from departing employees.
- Developed robust systems for record-keeping which significantly reduced paperwork in Human Resources Department.
- Coordinated internal communication to increase understanding and compliance with HR policies.
- Managed comprehensive benefits packages for increased employee satisfaction and retention.
- Optimised team collaboration by arranging regular department meetings.
- Facilitated employee training sessions, resulting in enhanced performance levels.
- Oversaw payroll verification and reconciliation processes to maintain accurate and timely execution.
- Conducted remote and in-person interviews to gain greater insight into candidate skills and personalities.
- Worked with senior management and HR department to suggest most suitable applicants for each role.
- Managed employee relations issues, defusing tense situations with proactive communication and high-level emotional intelligence.
- Implemented improved onboarding and orientation procedures to help new hires acclimate to company culture.
- Scheduled training sessions and on-the-job learning initiatives to help new hires gain job-specific training.
- Generated reports detailing department KPIs, offering data-driven insights to senior leaders.
- Embodied company mission and values, promoting adherence to policies and adoption of company culture.
- Attracted top talent, seeking out qualified applicants through job fairs and career events.
- Documented recruitment data and analysed metrics to inform departmental improvements.
- Explained employee benefits packages and compensation structures to increase comprehension and support informed decision-making.
- Promoted job listings on professional platforms to connect with industry leaders and network through current connections.
- Screened candidates with thorough application and resume reviews, utilising industry-leading ATS software to reduce backlogs.
- Advertised vacant roles on social media platforms to better connect with emerging professionals.
- Vetted applicants using established protocols and best practices, completing background checks and screenings to help refine candidate pool.
- Assisted with research and analysis of compensation data to ensure appropriate setting of pay levels.
- Communicated HR updates to staff, keeping employees operating under consistent framework across organisation.
- Managed full recruitment lifecycle of job adverts, applicant vetting and new employee onboarding.
- Kept managers and employees updated on wide range of employment relations related to performance, attendance and discipline.
- Delivered consistent and reliable service through overall administration, planning, coordination and evaluation of HR functions.
- Handled company recruitment activities to develop high-achieving workforce.
- Delivered consistent and reliable administration through strategic planning and coordination of HR functions.
- Advised senior management on employee corrective actions.
- Improved employee productivity and organisational effectiveness by reviewing processes to ensure optimal HR service delivery.
- Improved employee productivity and organisational effectiveness by reviewing processes for optimal HR service delivery.
- Maintained compliance with all local, county and national laws, as well as established organisational standards.
- Managed leavers processes, end-of-probation reviews, changes to appointments and termination of fixed-term contracts.
- Developed and implemented forward-thinking strategies, enabling continued progression towards business talent and compliance goals.
- Monitored in-house HR trends to assess company performance against KPIs.
- Instructed employees quarterly on drug abuse and prevention programmes to enhance staff knowledge and awareness.
- Automated employee performance evaluation reminders for senior leadership.
- Eliminated discrimination and harassment risks by investigating internal allegations and implementing corrective actions.
- Streamlined benefit programme administration efficiencies.
- Managed [Number]-person human resources team, leading employees by example to maintain department productivity.
- Interviewed and hired staff fitting job and team requirements.
- Coordinated staff performance and productivity assessments.
- Assessed employee capabilities and development areas to maximise individual potential.
- Reduced staff turnover through improved training and incentive schemes.
- Established personnel policy and processes to meet key business objectives.
- Provided one-to-one coaching sessions to identify relevant training opportunities.
- Coordinated reference and background checks for compliance with right-to-work guidelines.
- Maintained up-to-date knowledge of HR legislation for continued regulatory compliance.
- Built positive relationships with recruiters to source external job candidates.
- Implemented improved staff development initiatives for maximised employee retention.
- Wrote employee references for staff leaving company positions.
- Led payroll teams in verifying prompt, accurate staff and freelancer payments.
- Analysed team performance and productivity data to identify vocational training requirements.
- Instructed employees on drug abuse and prevention programmes to enhance staff knowledge and awareness.
- Increased minority hiring by [Number]% by cultivating community partnerships and attracting high-quality workforce.
Human Resources Specialist
Alkhalaf Group
Al Jubayl, Eastern Province
2012.01 - 2013.05
- Assisted HR department with daily administrative tasks.
- Supported preparation of employee files and documentation.
- Helped maintain accurate employee records and databases.
- Supported onboarding activities including document collection and orientation arrangements.
- Assisted with attendance and leave tracking.
- Optimised team collaboration by arranging regular department meetings.
- Conducted exit interviews to gather valuable feedback and insights from departing employees.
- Created an effective induction process, ensuring swift integration of new hires into teams.
- Focused on conflict resolution strategies, fostering a harmonious working environment.
- Implemented professional development plans, leading to higher staff morale and motivation.
Education
Bachelor’s Degree - English Language & Literature
Imam Abdulrahman Bin Faisal University
Dammam, Eastern Province 2008.01 - 2011.01
Leadership Development Programme - Leadership & Management
Cranfield University (HRDF)
Riyadh, Riyadh Region 2022.06 - 2022.09
Diploma - Information Technology (IT)
King Saud University (in collaboration/Al Bassam institute )
Al Jubayl, Eastern ProvinceSkills
- Enterprise & Corporate Strategy
- Strategy Management Office (SMO) Leadership
- Organizational Transformation
- Strategic Planning & Execution
- Performance Management & KPIs
- Executive & Board Reporting
- Governance & Operating Models
- Stakeholder & Senior Leadership Engagement
LANGUAGE
Arabic – Native
English – Fluent
Timeline
Leadership Development Programme - Leadership & Management
Cranfield University (HRDF)
2022.06 - 2022.09
Head of Strategy Management Office
Red Sea International Company (RSI)
2021.06 - 2026.04
Administration & Support Services Manager
Red Sea International
2020.11 - 2021.06
Administrative Affairs Supervisor
Red Sea International
2019.05 - 2020.11
Human Resources Supervisor
Red Sea International
2016.06 - 2019.05
Human Resources Specialist
Red Sea International
2015.05 - 2016.06
Human Resources Specialist
Alkhalaf Group
2012.01 - 2013.05
Bachelor’s Degree - English Language & Literature
Imam Abdulrahman Bin Faisal University
2008.01 - 2011.01
Diploma - Information Technology (IT)
King Saud University (in collaboration/Al Bassam institute )