Giacinta Clark
Marino
Summary
Compassionate and experienced in supporting people through workplace wellbeing, organisational culture, and personal development. Skilled in building trusting relationships, fostering a positive environment, and helping individuals navigate challenges with empathy and care. Adaptable, creative, and dedicated to making a meaningful impact by empowering clients and promoting overall well-being
Overview
15
15
years of professional experience
Work History
People, Culture and Wellbeing Advisor
Taronga Conservation Society Australia
02.2022 - Current
- Collaborated with cross-functional teams to launch series of successful employee and volunteer engagement, reward and wellbeing initiatives.
- Led volunteer recruitment, on-boarding and training across multiple departments.
- Mentored new employees, facilitating their understanding of company operations, culture, and expectations to ensure a smooth transition and successful onboarding
- Planned and facilitated a series of staff events throughout the calendar year, enhancing team engagement, collaboration, and company culture
COVID-19 Contact Tracer
Taronga Conservation Society Australia
07.2020 - 02.2022
- Participated in a redeployment project between Taronga Zoo and NSW Health during the COVID-19 Outbreak.
- Provided emotional support for distressed individuals over the phone during difficult conversations surrounding their potential exposure to COVID19.
- Enhanced community safety, providing clear guidance on isolation and quarantine procedures to exposed individuals.
- Maintained compliance with all relevant privacy and confidentiality regulations, ensuring the protection of sensitive personal information throughout the contact tracing process.
- Optimised communication skills while addressing language barriers and diverse backgrounds during contact tracing interactions.
Energy Accounts Payment Assistance(EAPA) Team Lead
Taronga Conservation Society Australia
03.2020 - 07.2020
- Participated in a redeployment project between Taronga Zoo and the Department of Planning, Industry and Environment during the COVID-19 outbreak.
- Trained new team members by relaying information on company procedures, workplace processes and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times..
Retail Sales and Operations Manager
Taronga Conservation Society Australia
03.2015 - 03.2020
- Lead and mentor a large workforce of permanent and casual employees, including supervised operations staff to ensure quality service was provided to guests.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Facilitated smooth collaboration between departments through clear communication channels.
- Championed safety protocols to maintain a secure working environment.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Retail and Visitor Experience Manager
Cleland Wildlife Park
07.2012 - 06.2014
- Increased efficiency and team productivity by promoting operational best practices.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Promoted superior visitor experiences by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Collaborated with suppliers to develop a appealing product offering tailored to visitor preferences, enhancing customer experience and driving sales.
English as a Second Language Teacher
Ybm Ecc
10.2009 - 01.2011
- Enhanced students' language proficiency by utilising diverse teaching methods and materials.
- Increased student confidence through regular feedback and personalised instruction.
- Developed and taught ESL curriculum to improve students' conversational abilities and promote active participation.
- Established strong rapport with students and fellow educators, fostering positive relationships within the school community.
Education
Master of Counselling - Counselling
Australian Institute of Professional Counsellors
Brisbane, QLD07-2025
Bachelor of Tourism And Event Management - Business Management
University of South Australia
Adelaide, SA07-2009
Skills
- Empathy and understanding
- Problem solving
- Time Management
- Written communication
- Relationship building
- Training and mentoring
- Event Management
- Teamwork and collaboration
Timeline
People, Culture and Wellbeing Advisor
Taronga Conservation Society Australia
02.2022 - Current
COVID-19 Contact Tracer
Taronga Conservation Society Australia
07.2020 - 02.2022
Energy Accounts Payment Assistance(EAPA) Team Lead
Taronga Conservation Society Australia
03.2020 - 07.2020
Retail Sales and Operations Manager
Taronga Conservation Society Australia
03.2015 - 03.2020
Retail and Visitor Experience Manager
Cleland Wildlife Park
07.2012 - 06.2014
English as a Second Language Teacher
Ybm Ecc
10.2009 - 01.2011
Master of Counselling - Counselling
Australian Institute of Professional Counsellors
Bachelor of Tourism And Event Management - Business Management
University of South Australia
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