Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Giacomo Tontarelli

Operations Manager
Jeddah,02

Summary

Reliable and proactive Business General Manager offering over 15 years' experience in conceptualizing revenue generating strategies and business plans, and growing key strategic business areas in the UK, Saudi Arabia, Australia and Italy. Brings expertise in increasing business profitability and optimizing customer satisfaction, based on well-practiced skills in identifying and maximizing business development opportunities. Effectively combines a confident and personable approach to solving complex challenges. Motivational leader capable of training and developing teams to enable them to fulfill their potential and exceed targets in challenging operational and sales environments. Successfully opening and managing retail and hospitality venues across several countries, leads negotiations and develops strong client relationships through analytical problem solving, multi-lingual communication and strong organizational skills. Most recently, MAY 2023-FEB 2024, leading a luxury property development partnership and co-founding an exciting lifestyle products company, GP Vita, with Nicholas Hill.

Delivering transformative results through revenue generating strategies & business plans

Overview

14
14
years of professional experience
4
4
Certifications
4
4
Languages

Work History

Operations General Manager

CARTTEL
3 2024 - Current
  • Oversee pre-opening operations for new 400 seats - 75 Staff F&B/Entertainment venue in one of the most sought after areas of Jeddah.
  • Managed budget implementations, employee evaluations, and contract details.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.

Operations General Manager

CELLO Restautant, Golden Side
02.2020 - 05.2023
  • Oversaw pre-opening operations for new 300 seats restaurant in one of the most sought after areas of Riyadh.
  • Enhanced operational efficiency by streamlining processes and optimizing workflow methods.
  • Negotiated contracts with vendors for optimal pricing, improving the company''s bottom line.

Opening General Manager

Crazy Pizza - TWIGA, Billionaire Life Group
01.2019 - 01.2020
  • Successfully opened Crazy Pizza flagship venue in London as well as the Crazy Pizza venue during the Riyadh Season, Boulevard.
  • Achieved operational efficiency by streamlining processes, reducing labor costs, and managing budgets.
  • Launched successful events that attracted new customers while satisfying the needs of existing clientele.
  • Implemented operational strategies and effectively built customer and employee loyalty.

General Manager

Pizza Express
09.2017 - 12.2018
  • Created and implemented innovative strategies, policies and business plans to improve business profitability, performance and development.

Deputy General Manager

Benugo (Public Spaces) V&A and NHM Museum
09.2015 - 08.2017
  • Assisted Senior GM in all operations in two of the world's most iconic museums, with both venues having an average attendance of 4000 people a day.

General Manager

The Jam Kitchen
05.2012 - 08.2015
  • Designed strategies, policies and business plans and established clear goals to enhance business and staff performance, success and growth.

AGM

Muriel's Kitchen
05.2010 - 04.2012
  • Assisted GM in all operations, focusing on productivity, labour control and customer satisfaction.

Education

Degree in Media and Communication -

The University of Macerata

Skills

    Customer Service

    New Store Openings

    Strategic Planning

    People Management

    Brand Management

    Training & Development

    New Product Development

    Hygiene, Health & Safety

    Policies & Procedures

    Operation Management

    Budget Management

Certification

Personal Alcohol License Holder

Timeline

Operations General Manager

CELLO Restautant, Golden Side
02.2020 - 05.2023

Opening General Manager

Crazy Pizza - TWIGA, Billionaire Life Group
01.2019 - 01.2020

General Manager

Pizza Express
09.2017 - 12.2018

Deputy General Manager

Benugo (Public Spaces) V&A and NHM Museum
09.2015 - 08.2017

General Manager

The Jam Kitchen
05.2012 - 08.2015

AGM

Muriel's Kitchen
05.2010 - 04.2012

Operations General Manager

CARTTEL
3 2024 - Current

Degree in Media and Communication -

The University of Macerata
Giacomo TontarelliOperations Manager