Gihad Gamal El-sayed

Accomplished Regional Project Manager Business Partner with extensive experience in medical strategy and project management across the Andalusia Group and Ministry of Health Population of Arab Republic of Egypt. Demonstrates high leadership skills, effective communication, and a strong commitment to due dates, ensuring successful project delivery. Expertise in quality strategy, change management, and public health initiatives, supported by proficiency in Microsoft Office, Minitab, Visio, and SPSS. Known for agility, dedication, and the ability to multi-task while maintaining high focus and task compliance. Career goals include advancing healthcare strategies through innovative solutions and fostering collaboration across teams.

• Leading Health Care Quality and Safety, George Washington University, Coursera
• Health Care IT Challenges and Opportunities, Icahn School of Medicine at Mount Sinai, Coursera
• Fundamentals of Project Planning and Management, University of Virginia, Coursera
• First Aid Workshop
• ICDL (International Computer Driving License)
• English Conversation Course, IBI
• ABC Implantology Workshop, 12
• Tips for Successful Endodontics Treatment, 30, 2018
• Fixed Prosthodontics in Dental Practice, 40, 2019
• Dental Training Course in Dentistry

• كاتبة وقد حصلت علي المركز الأول في فرع القصة القصيرة في مسابقة الأسكندرية للكتابة التي تقيمها مكتبة الأسكندرية لعام 2016, http://alexwritingcontest.blogspot.com.eg2016/
• نشر 5 كتب ورقية, بارادايم (تأملات), https://www.goodreads.com/book/show/24685449, امرأة بطعم الفودكا ( مجموعة قصصية), https://www.goodreads.com/book/show/33855392?ac=1&from_search=true, ما تريد أن تسمعه النساء ( مجموعة قصصية), حكايات العشق الخمس (رواية), أرواح حلوة ( مجموعة قصصية)
• نشر العديد من المقالات ومراجعات الكتب على العديد من المنصات الالكترونية
• تأسيس جروب الدعم النفسي منذ عام 2013 من أجل مناقشة المشاكل النفسية والمجتمعية التي يعاني منها الشباب, https://www.facebook.com/groups/1488710347821611/
• تأسيس مبادرة ثقافية سكندرية (أقلام ضد الغباء) 2013 والتي قامت بتنظيم العديد من الفعاليات الثقافية والمحاضرات والندوات الأدبية والفلسفية, ومناقشات الكتب وحفلات التوقيع للكتاب مثل: الكاتب يوسف زيدان, الكاتب أحمد عبد المجيد, الكاتبة شيرين هنائي, الكاتب وليد فكري, الكاتب علاء أحمد, الكاتبة ياسمين ثابت, الكاتب محمد دافنشي, الكاتبة أسماء حفظي, الباحث أحمد سعد زايد, https://www.facebook.com/pensVSstupidity/?ref=bookmark
• بعض اللقاءات الفضائية, لقاء مع الإعلامي خالد منصور حول كتابها بارادايم في قناة النيل الثقافية, https://www.youtube.com/watch?v=giCzv46C0sQ, CBC EXTRA, https://www.youtube.com/watch?v=4-upRUI3nOk, روتانا مصرية في برنامج عز الشباب (من الدقيقة ال 51 من الحلقة), https://www.youtube.com/watch?v=zXy-8GUbXeo

• Physician Focus Evaluation Project, Develop Evaluation Criteria to Physicians (Core competencies & Technical competencies Evaluation) to Newly hired physicians, At end of Physician probation period, Surgeons after their first surgery, M&M (Mortality or morbidity committee reports cases to physician), Physicians to be Evaluated from OD (organization development from HR) Team in presence of hospital director through Feedback sessions & Based on final score physician to continue or provide a training program held by L&D dep or physician Termination (lay off in case of mortality cases or repeated morbidities), in order to develop physician performance and promote positive clinical outcome
• DEBM Project, Dental Education Based Marketing Project: This project aims to Raise awareness of dental Patients & Increase LTCV (life time customer Value Through Acquisition of new patients & Retention of current patients through referral management to RAD&LAB and other dental specialties & raise patient compliance to completeness and comprehensiveness of TTP (Treatment Plan)
• Marketing Audit Plan, Improve compliance of Hospital Marketing team to reports& forms Submission in their due dates& Decrease Resistance of Team to use Quality documents via L&D Part (retraining to team on how to use new quality forms)
• Dental Audit Project, Enhance Audit Process on dental clinic through 3 Dimensions (Patient Focus & IC (infection control focus) & Dentist Focus) and Provide Preventive and corrective actions on Risk or issues raised through audit and provide a feedback loop between dental staff and Audit Team to Organize audit process with A Channel of Escalation
• Dental Protocols Audit Project, Write up Dental Policies for Andalusia Group Dental clinics & Measure compliance to written policy through weekly audit on Dentists & Patients and Report problems with corrective and preventive action to Clinical Governance team
• EFS (Environmental and Facility Safety) Project, Prepare list of environmental and facility safety process & Related reports and forms used from quality team and discuss findings through EOC Committee and provide C.A & contingency plan & Risk Management plan if needed according to the Red Flags & issue Raised
• Patient Satisfaction Project using DMAIC Methodology, How to increase patient satisfaction using (Define the problem, Measure impact of problem & Analysis the root cause of the problem & Improve and implement a corrective action and appropriate solution & Control the process through monitor the C.A and measure its effectiveness on the Main Root cause eradication)
• Oncology Excellence Center Project at Andalusia Group, Decrease Mortality rate at Somuaha Hospital from oncology patients through Develop Criteria of admission and discharge of oncology patient & provide a Supply side (Capacity Building) through providing oncology consultants & Develop Competencies of Nursing staff and prepare Nursing competency manual
• Participation in GAHAR Accreditation for Andalusia Group, ASH (EL-Shalalat Hospital)
• Improve PX (Patient Experience) Dep via Automation of patient complain on CRM Dynamic, Develop patient complain Receiver with patient data & category & complain that report to PX and then system track reply provide reply to patient with 48 hours to generate patient satisfaction survey on CRM Dynamic (system for Andalusia)
• Pressure Ulcer Free Facility, 0 pressure ulcer patients reported to quality department through Nurses training program on Pressure ulcer injuries shape & color, Measure healing rate, Supply part (Provide hospitals with patient Lifters, Pressure distribution air mattress, Elbow lift suspension Pad)
• OR Request and Approval Management Project, Organize WF (work flow) between LAB&RAD& Inpatient on dot care system (Andalusia Group system), and to be unified through Three Egypt Hospitals
• Electronic Documentation in OPD&ER, Improve Doctors Compliance to documentation process in OPD & ER on dot care system at Andalusia Group to enhance Doctors Compliance to CPGS (clinical practice Guidelines) to 100% and completeness of TTP
• Develop Queuing System at Al-Maadi Hospital, Organize Screening Process of patients via Queuing system to improve patient satisfaction & Decrease waiting time in OPD
• ER LAB TAT, Decrease ER LAB Turnaround time process to 60 min, via Write up ER Lab TAT policy & Hire lab secretaries to organize data entry process & Launch APP with Pop up notification for ER LAB results
• Development Plan for Clinical Coordinators, Build up JD (job description for clinical coordinator, list of clinical coordinator criteria per specialty to start assessment with proper training plan & Evaluation criteria, Link Evaluation Criteria to KPIS and to be added to PMS of clinical coordinators with Incentives and disincentives in case of compliance or non-compliance practice
• Laser Coding Machine Project, Decrease surgical instruments loss to 0% through Developing Fixed asset control policy & Coding system for surgical instruments, laser machine delivery, prepare WF for process including inventory, coding procedures, receiving surgical tools & Providing Physical space for the machine, Pilot test for project implementation
• HACCP Accreditation, Hazard analysis and critical control point Accreditation for Kitchen at El-Shalalat Hospital
• OR Schedule Compliance, Increase compliance to surgeons to 30 Minutes to OR, through analysis of delay reasons & Identify major reasons for delay, develop action plan with Corrective and preventive action, Monitor compliance to OR Schedule to sustain the improvement
• Inpatient Module, Develop system for patients including forms & checklists for Diagnosis & TTP & Medication & LAD and RAD Referral & Provide training program to Doctors on new system
• DAMA Retention Process, Increase DAMA Retention process to 70% via proper reporting of DAMA Cases on DAMA Form & Develop bonus system for duty managers and link this KPI to their PMS to be Evaluated accordingly
• CAUTI IC Rate, Decrease infection rate of urinary catheter insertion, via Updating bundle to latest guidelines, Orientation to staff, Monitor compliance to CAUTI Bundle
• ER TAT, Improve request management process, Accelerate Approval process on claims, Supply side (purchasing poetry to transfer patients)
• CBAHI Accreditation, Review & update all policies and upload them on QMS (Quality management system for Andalusia Group website for Documents storage)
• CAP Accreditation, Update LAB Chapters, Staff orientation on updated chapters
• Blood Culture Contamination, Develop Protocols based on Guidelines in Blood culture contamination, staff orientation on the new policy, Competency evaluation for all nursing staff with developing tracking sheet for blood culture
• Insurance Audit Report Automation, Design OPD-ER-INPT Audit report, Audit team WF, Audit report automation on the system, pilot test for the new report & monitor compliance to the report through Developing discipline with tracer for compliance
• Home Care Improvement Project, Update home care structure, Recruitment management through hiring team for home care, Apply new POC (proof of concepts for the new process), Measure compliance to new modifications implementations
• Call Center Automation Project (without Agents), Prepare requirements needed for what's app & website & Avaya after preparing No show and overbooking exercise waiting list, confirmation process via Bottom not link on the website, Link between call source and booking, prepare utilization reports, and to make inbounds call calculations from call button of social media not from agent
• SOPS (Standard Operation Procedures) for Digital Marketing, Create SOPS for digital team form technical aspects to be as point of reference, measure compliance to SOPS on monthly basis to improve campaign optimization process via improving Cost per lead, cost revenue ratio
• Performance Guideline Checklist for Marketing Team, Prepare Guideline checklist (buyer persona, Branding persona, segmentation, content, digital, planning, channel, spending) with planned score to measure quality of checklist & to ensure compliance and process maturity, sustainability per campaign to improve campaign quality
• Online Clinic Project, Provide network for online clinic, Capex management (Laptops, cameras, WIFI), Develop marketing plan for online clinic, implement on dot care: patient request
• Marketing Automation Process, Apply modifications on marketing discipline with posting and production variance, Revise content road map, engagement plan, apply needed modification, alignment with IT for Marketing Discipline Automation
• ALW (Andalusia Ladies' Wellness) Improvement Project, Recruitment management: Add new specialties to the center (Derma, dental, OBY-GYN, Nutrition), with physicians, develop criteria for nurses and technicians to be hired, Capex management (purchasing new equipment to cover mentioned specialties), Develop protocols & related forms and reports and to be installed on dot care, measure compliance to protocols
• HR Improvement Project, Design HR discipline for HR dep (Recruitment, OD, L&D, COM&BEN, Manpower planning), update system index with policies & forms & reports, Develop KPI Dashboard with most important KPIS, update process sequence and to be linked with process list
• Screening Clinic (Full Clinic Assessment), Establish Full assessment protocols to Andalusia clinics (ALW for ladies, AKW for kids) & Design forms for Approved protocols & to be automated on system for better implementation
• Duty Manager Daily Report, Develop a duty manager report form on portal, with technical & usability and compliance Review, Give orientation to Duty managers on report and coordinate implementation with business unit operation report and duty managers
• Automation of Medical Report Delivery Project, To develop automated process between medical reports and medical record department
• Engineering Offer Submission, To set clear process for offers submission in engineering department, with portable link to upload offers periodically, start technical evaluation, measure compliance of offer submission and technical evaluation on weekly basis
• Supply Chain Improvement Project (Tender Compliance), Design SRM (supplier relationship management) form with Weight for each category to enhance tender compliance with estimated impact on cost saving
• ER Mega Project, To decrease ER TAT from 2 hours to one hour, enhance compliance to physicians call list, Accurate Monthly reporting to RAD& LAB TAT, Monitor code crowd in ER, Patient flow, Enhance Role of ER Coordinator daily review, Close monitoring to Approval desk, Competency evaluation to ER Nurses
• Treatment Plan Documentation, Enhance Doctors documentation compliance Via medical record team and to be linked with Physicians PMS with incentives & disincentives
• Risk Management Program, Create checklists for manuals & rounds, Risk assessment per department, comprehensive risk assessment plan to hospital, implementation of risk assessment plan and to improve OVR Closure percentage to be above 95%
• Screening Clinic Project for EGY & KSA Clinics, Project objective is to enhance cross referral & clinic utilization through free screening & Risk Assessment for patients
• Service Management Plan Project, Improve patient Journey through the hospital & Customer satisfaction through providing High Quality services per specialties Via providing competitive edge for hospital specialties on both supply and demand sides
• Clinical Coordinators & Clinical Leaders, Enhance Role of clinical coordinators for each specialties and to be responsible for specialists for each specialty & conduct assessment and provide Guidance for the team & create clinical leaders from consultants to focus on Clinical outcome and Raising technicality for each specialty & service
• Service Differentiation Project, Create unique services for strategic specialties through 4 pillars: structure, Market Research, Capex (Biomedical Equipment) and different patient journey to Make Breakthrough in Healthcare field and Create Premium prices through our Unique services
• Downsizing Plan for Egypt Doctors, to Transform all our doctors from Non-Exclusive doctors to Exclusive doctors to Focus on Providing Unique Services & Enhance clinical outcome and create loyal team
• Agile PMS for Doctors, Continuous improvement to Doctor Performance through enhance most important KPIS that Affect their performance, clinical outcome, patient satisfaction and financial targets
• CME Project, Continues Medical Evaluation and Training of doctors through Online Quizzes, Case study, Clinical case scenario with success story of pitfalls, Dummy Head Evaluation and to create total score for each doctor to determine development areas and per doctors on development plan According to their score
• Dr. Privileges and Credentials Evaluation, Evaluation to doctors privileges and credentials from many sources: CVs, Logbooks, Privilege papers & to create doctors tree on system and to upload these documents and agreed privileges to be reference for each doctor per business unit
• Diagnosis Based Clinic (Specialized Clinic), Online booking for specialized clinics with specific Diagnosis per (IE: Diabetes, Hypertension) to Enhance doctors utilization through virtual and Actual clinics
• Medical Equipment Utilization Project, to Increase utilization of current equipment through Ensure linking number & types of services for each equipment to same equipment on system & Monitoring and follow up to ensure matching & Branding and marketing activity for non-utilized devices
• Medical Teams, the objective from this project is to improve referral and cross referral module & CPV (Charge per visit) between medical teams per specialty & increase curve of learning between seniors and juniors & improve quality of care delivered to patients and to provide patients with integrated and complete medical experience
• Screening Clinic, the objective from this project is to create specialized clinics (Critical pregnancy, diabetic foot, sports injury, hand surgery, migraine and headache clinic) to target specific segments of patients & early detection of disease & and to enhance medical treatment plan to patients
• Smart Capsule Service, adding new scope of service which adding competitive edge to our healthcare organization at market
• Radiology and Telaradiology Project, the objective from this project is to decrease TAT RAD time through rapid response of remote Radiology team through accessing PACS system via integrated software across Andalusia group between all BUS
• Medical Advisory Board, the objective from this project is to make breakthrough in medical specialties through consulting eminent names of advisory per each specialty to continue in Recruitment management process and doctors recommendations for each specialty, review clinical practice guidelines per specialty to ensure we have last updated CPGs, contributing in vision and strategic plan for each specialty and ensure execution on ground and doctors performance evaluation through committees held by advisory and operation & medical and top management
• Physiotherapy Project, establishing a hydrotherapy pool as a part of Physiotherapy program plus adding Gym service and PT (personal trainer)
• Sporting Club Projects, opening physiotherapy clinic inside sporting club at Alexandria
• ICU Vision, improve ICU utilization with decrease leakage through adding senior registrar layer to current medical & closed units structure
• GIT Endoscopy, adding new service with POEM and ESRD & by purchasing new equipment and contracting eminent name Dr.
• Medical Networking, create a strong networking between doctors & advisory through partnerships and referral deals to improve OPD and Clinic utilization through renting and referral
• CPGs Compliance Project, improve quality of doctors documentation on ICD10 system to improve completeness and comprehensiveness of treatment plan
• Clinical Pathway, improve compliance to clinical pathways through create workflow for each clinical pathway per diagnosis (IE: diabetes, Acute chest pain) then to be mapped on HMIS system after coding and pricing for each
• Affiliate Program, deals with part timers Saudi doctors to take clinics, OR at our health care organization
• Medical Training Programs, organizing training workshops for medical staff: BLS, ACLS, communication skills

• 2006, 15th Alexandria International Dental Congress
• 2007, 13th International Dental Congress, Cairo
• 2008, 16th Alexandria International Dental Congress, 30
• 2009, 14th International Dental Congress, Cairo, 26
• 2010, 17th Alexandria International Dental Congress, 30
• 2022-11-25, Andalusia First International Cardio-Vascular Congress

• Https://dent.alexu.edu.eg/index.php/en/
• Http://hiph.alexu.edu.eg/index.php/en/admission-dep1
• Https://www.aucegypt.edu/ar/home-ar
• Http://www.eds-eg.org/