GILVERT VERZO
Alabat,Philippines
Summary
A dedicated professional known for being calm under pressure and possessing excellent quality assurance skills. Demonstrates good attention to detail and is both reliable and trustworthy, with strong communication abilities. Excels in team environments, maintaining a positive attitude and ambition to progress. Professional in appearance and approach, with experience handling cash and using POS systems. Flexible with scheduling, available for early morning, evening, and weekend shifts.
Overview
11
11
years of professional experience
13
13
years of post-secondary education
Work history
Teaboy
NAZAHA GOVERNMENT OFFICE
Riyadh, Saudi Arabia
2023.09 - 2026.02
- Making and serving tea, coffee, and other beverages to staff and visitors.
- Ensuring the general cleanliness and tidiness of the office environment, including emptying trash, dusting, and wiping surfaces.
- Assisting with tasks like purchasing office supplies, delivering documents, or running other errands as needed.
- Potentially assisting with tasks such as photocopying, scanning, or filing documents.
- Greeting visitors and directing them appropriately, as well as answering basic queries.
- Monitoring and replenishing office supplies.
- Assisting with setting up and cleaning meeting rooms.
- Reporting any maintenance issues to the appropriate department.
- Maintaining a clean and organized workspace, especially the pantry and kitchen area.
- Being polite and helpful when interacting with staff and visitors.
- Being able to understand and follow instructions, as well as communicate effectively with others.
Coffee Maker/ Cashier
EURO-ASIA RESTAURANT
Sulaymaniyah, Riyadh, Saudi Arabia
2022.05 - 2023.06
- Welcoming customers, informing them about specials or new items, answering questions, and accepting orders and payments.
- Preparing foods, such as sandwiches or baked goods, and grinding and blending coffee beans, brewing coffee and tea, and serving items to customers.
- Coordinated with team members for efficient workflow during busy periods.
- Fostered friendly atmosphere through engaging customer interactions.
- Cleaning and restocking work and dining areas, emptying trash and sanitizing equipment and utensils.
- Learning about brewing methods, beverage blends, food preparation, and presentation techniques to improve food quality.
- Executed cash handling duties, fostered trust in financial transactions.
- Taking inventory and replenishing items in display cases, at tables, or behind the counter.
- Adhering to all food safety regulations and quality controls.
Kitchen Staff - Commis 1
Palm Restaurant KSA
, Saudi Arabia
2022.01 - 2022.04
- Displayed exceptional multitasking abilities during rush hours, managing multiple responsibilities simultaneously.
- Ensured adherence to health and safety regulations whilst performing daily tasks.
- Assisted in food preparation, enhancing kitchen efficiency.
- Ensured proper storage of food items to maintain freshness and avoid wastage.
- Collaborated well with other members of kitchen team, fostering harmonious working environment.
- Prepared basic ingredients for cooking, promoting seamless meal preparation.
- Maintained cleanliness standards by thoroughly cleaning utensils and work areas.
- Handled high-pressure situations calmly during peak hours, ensuring timely service delivery.
- Assisted in preparation of meals to exact recipes.
- Utilised storage effectively to keep kitchen equipment and supplies safely and clearly organised.
- Washed, peeled and chopped vegetables to be used in dishes.
Shift Manager/Service Crew
Burger King KSA
, Saudi Arabia
2019.02 - 2021.02
- Require ensuring a positive company image by providing courteous, friendly and efficient or satisfying service to the customers in all time
- Carry out maintenance on all restaurant equipment and records
- Manage and oversee all storage supplies for the restaurant
- Improved team morale through effective communication and feedback practices.
- Ensured health and safety measures in line with company regulations.
- Must have good communication skills and possess excellent interpersonal abilities
- Oversaw cash management processes, ensured accuracy at end of each shift.
- Maintained cleanliness and hygiene standards across the work area, ensured a pleasant environment for customers and staff alike..
- Motivated employees towards achieving sales targets, increased overall store revenue..
Waiter/Cashier and Barista
B-LAB
Mont Kaira Kuala Lumpur, Malaysia
2017.11 - 2018.04
- Welcomes customers by determining their coffee interests and needs.
- Take down customer's order politely, accurately and dealing with queries
- Making drinks accurately and in line with a customer's order with high standards
- Depending on the shift pattern, a barista will often be required to open or close the café.
- Ensuring the display is always well stocked and identifying ordering requirements.
- Clean work areas, coffee machines, equipment, and tables
- Comply with health and safety laws and guidelines
- Provide feedback to management
- The ability to work as part of a team
- Cash handling and ensuring all sales are processed accurately through POS system
- Willingness to learn and improve
- Always prioritizing the customer request and satisfaction
MORELLI’S GELATO MALAYSIA - NAZA COMPANY
Kuala Lumpur, Malaysia
2015.04 - 2017.10
- Transparent for being hardworking and initiative in particular duties and responsibility.
- Responsible for the measures, mixes, and freezing ingredients to make frozen desserts.
- Taking customer orders, preparing flavors, scooping samples, and handling cashier duties.
- Know how to handle a problem or situation to be resolved immediately.
- Specialized in the making of a range of chilled products from scratch including ice cream, sorbets and frozen desserts.
- Creative in preparing plated desserts, Sundaes and decorations.
- Ensure workstations, machinery and equipment are clean and in sound working order.
- Adhere to health and safety protocols and maintain quality standards.
- Gelatier deals with clients and customers and develops recipes according to consumer demand and requirements, including those to reflect seasonal creations (such as National Day, Halloween or even Christmas).
- Have an entrepreneurial role, including managing staff, premises and inventory.
Education
Bachelor of Secondary Education - English
Southern Luzon State University
Alabat, Quezon 2009.01 - 2013.01
High School -
Alabat Island National High School
Alabat, Quezon 2005.01 - 2009.01
Elementary School -
Alabat Central Elementary School
Alabat, Quezon 2000.01 - 2005.01
Skills
- Calm under pressure
- Quality Assurance
- Good attention to detail
- Reliable and trustworthy
- Good communication skills
- Ability to work as part of larger team
- Positive attitude with ambition to progress
- Professional in terms of appearance and approach
- Familiarity with handling cash or using POS systems
- Flexibility to work early morning, evening and weekend shifts
CHARACTER REFERENCES
- Norsakila Mohd, Yusof, Area Manager, +6012-510 8014, Morelli’s Gelato Malaysia (Naza Company), Bangsar Kuala Lumpur, Malaysia
- Zenn Lim, Matsubara, Business Owner, +6010-933 3155, B-Lab Restaurant, Mont Kiara Kuala Lumpur, Malaysia
- Rogelio S., Bernal, BK Area Manager, +966549711381, Burger King, KSA, Riyadh, Saudi Arabia
- Lemuel, Sayson, Restaurant Manager, +966542223027, Burger King, KSA, Riyadh, Saudi Arabia
TRAINING AND SEMINARS
- GLOBAL CRUISE SHIP MARITIME TRAINING SERVICES (PERSONALITY MANAGEMENT, FOOD SERVICE OPERATIONS, HOUSEKEEPING MANAGEMENT & BAR AND BEVERAGE MANAGEMENT) Nelson C. Moyco (Head Bartender Costa Cruises) Malate Manila September 01-05, 2014
- FOOD AND HANDLING TRAINING SERVICES (NAZA COMPANY) Ms. Hawa Nazrim (Resource Speaker) Kuala Lumpur, Malaysia February 06, 2017
- CHEMICALS PROPER HANDLING PROCEDURE & MIXING Ecolab Training Group Staff Mahmoud Sabra (OFS trainning Manager) Exit 17 Bk Bilda (August 17, 2019)
- SERVSAFE INTERNATIONAL - FOOD SAFETY CERTIFICATE Sherman Brown (Executive Vice President, National Restaurant Association Solutions September 12, 2019 - issued September 12, 2024 - expiration
- SERVICE EXPERT WORKSHOP Mahmoud Sabra (OFS trainning Manager) Omar Bentaj (General Manager GCC) Al Gharbi Nasm, Riyadh, Nov. 17-18, 2019
- BASIC MANAGEMENT TRAINING Mahmoud Sabra (OFS trainning Manager) Omar Bentaj (General Manager GCC) Al Gharbi Nasm, Riyadh, Dec.23-24, 2019
Disclaimer
I hereby certify that the above information is true and correct to the base of my knowledge and beliefs.
Timeline
Teaboy
NAZAHA GOVERNMENT OFFICE
2023.09 - 2026.02
Coffee Maker/ Cashier
EURO-ASIA RESTAURANT
2022.05 - 2023.06
Kitchen Staff - Commis 1
Palm Restaurant KSA
2022.01 - 2022.04
Shift Manager/Service Crew
Burger King KSA
2019.02 - 2021.02
Waiter/Cashier and Barista
B-LAB
2017.11 - 2018.04
MORELLI’S GELATO MALAYSIA - NAZA COMPANY
2015.04 - 2017.10
Bachelor of Secondary Education - English
Southern Luzon State University
2009.01 - 2013.01
High School -
Alabat Island National High School
2005.01 - 2009.01
Elementary School -
Alabat Central Elementary School
2000.01 - 2005.01