Ginalin B. Villafania
Al Bukayriyah,Saudi Arabia
Summary
Dedicated professional with a strong foundation in customer service, known for exceptional multitasking abilities and empathetic communication. Committed to upholding honesty and integrity in all interactions, ensuring a trustworthy and reliable presence. Seeking to leverage these skills to enhance customer satisfaction and contribute positively to organisational success.
Trustworthy Domestic Helper with extensive hands-on experience in household management and care. Skilled in creating clean, organised, and welcoming environment, ensuring comfort and satisfaction for all household members. Known for delivering high-quality service and maintaining impeccable standards of cleanliness and order.
Overview
19
19
years of professional experience
12
12
years of post-secondary education
Work history
Domestic Helper
Saudi
A Khabra , Saudi Arabia
2024.05 - 2026.05
- Optimized storage spaces throughout the house improving organisation.
- Prepared healthy meals in accordance with dietary requirements to maintain good health of the family members.
- Enhanced family's leisure time by organizing games and other fun activities at home.
- Ensured safe environment for children by supervising their activities.
- Provided care for elderly family member, ensuring comfort and well-being.
Cashier
Lories Kitchenette
2017.01 - 2019.01
- Packaged customer items carefully, ensuing merchandise safety.
- Maintained clean and organized workspace to ensure efficient service.
- Demonstrated patience while dealing with difficult customers, maintaining professionalism.
- Greeted each customer warmly, creating a friendly shopping environment.
- Identified counterfeit notes whilst handling cash, ensuring financial security.
- Used POS register system to total values and complete cheque, card, or mobile payments.
Roller or Runner
Blue Ocean Services Corporation
2015.01 - 2016.01
- Oriental Casino at Midas Hotel
- Familiarized self with different soil types affecting compaction levels; this knowledge ensured better preparation before starting rolling operations.
Vip Host
Sofitel Hotel
2015.01 - 2016.01
- Managed high-profile events for successful execution.
- Communicated effectively between kitchen staff and guests, ensuring accurate orders.
- Contributed to positive team atmosphere promoting collaborative work environment.
- Ensured guest satisfaction by providing top-notch customer service.
- Delivered excellent service by understanding and catering to individual preferences of VIPs.
- Facilitated timely check-ins and check-outs for guests' convenience.
- Handled cash transactions accurately, maintaining financial integrity of establishment.
- Cultivated strong relationships with guests fostering loyalty and repeat visits.
Gaming Surveillance Operator / CCTV Operator
Casa Blanca Casino
Clark Pampanga
2014.01
- Games: Baccarat, BlackJack and Rollette
Card Dealer
CHEUK WAH TECHNOLOGY Inc.@ SunCity Casino
Sta. Ana Cagayan Valley
2007.01 - 2008.01
- Dealing live game such as Baccarat according to the house procedures of the casino
- Checked decks for completeness prior to starting a game, ensuring integrity of play.
- Monitored player behaviour to identify cheating schemes or problematic issues.
- Maintained casino equipment, assuring optimal performance.
- Handled chips and cards with utmost precision for fair gaming.
- Exchanged money for chips, facilitating easy gameplay for customers.
Education
Bachelor Secondary Education - English
University of The Assumption
San Fernando, Pampanga 2001.01 - 2004.01
St. Vincent Academy
Apalit, Pampanga 1997.01 - 2000.01
Tabaco North Central Elementary School
Tabaco, Albay 1991.01 - 1997.01
Skills
- Customer Service
- Multitasking
- Empathetic communication
- Honesty and integrity
Custom Section
Ginalin B. Villafania
Personal Information
- Date of birth: May 24, 1983
- Marital status: Single
- Religion: Roman Catholic
References
- Emil Manansala, D'Heights Resorts and Casino, Surveillance Operator, 09157777302
- Aries Garcia, Casa Blanca Casino, Manager, 0977 370 5766
- Liezel Orsal, Kitchen Helper, (0910) 790 5403
Personal data processing
I hereby certify that all the information mentioned above are true and correct to the best of my knowledge and beliefs.
Timeline
Domestic Helper
Saudi
2024.05 - 2026.05
Cashier
Lories Kitchenette
2017.01 - 2019.01
Roller or Runner
Blue Ocean Services Corporation
2015.01 - 2016.01
Vip Host
Sofitel Hotel
2015.01 - 2016.01
Gaming Surveillance Operator / CCTV Operator
Casa Blanca Casino
2014.01
Card Dealer
CHEUK WAH TECHNOLOGY Inc.@ SunCity Casino
2007.01 - 2008.01
Bachelor Secondary Education - English
University of The Assumption
2001.01 - 2004.01
St. Vincent Academy
1997.01 - 2000.01
Tabaco North Central Elementary School
1991.01 - 1997.01