Girumugisha IBRAHIM
DAMMAM,SAUDI ARABIA
Summary
Dynamic professional with expertise in technical proficiency, ethical leadership, and customer relationship management systems. Demonstrates a strong ability to leverage technology for optimising business processes and enhancing client interactions. Committed to fostering ethical practices and driving organisational success through innovative solutions.
Seasoned professional with focus on branch management. Ability to drive business growth and foster teamwork through strategic planning and problem-solving skills. Committed to achieving high customer satisfaction and meeting financial goals, capitalising on strong communication and leadership skills.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work history
Branch manager
8oz coffee
Dammam, Eastern Province
02.2024 - Current
- Ensured branch met all regulatory requirements for safe operation.
- Implemented new training programmes for improved staff performance.
- Reviewed and analysed sales data to identify growth opportunities.
- Developed and implemented strategies for increased customer satisfaction.
- Organised local marketing activities, boosting brand visibility within community.
- Managed daily operations to ensure smooth running of the branch.
Branch supervisor
three trees company
Dammam, Eastern Province
02.2024 - 11.2024
- Coordinated with other branches, fostering a collaborative working atmosphere.
- Boosted staff morale with regular team building exercises.
- Fostered a positive working environment through effective communication and feedback.
- Conducted employee performance reviews to maintain high standards of work quality.
Head barista
Three trees company
Riyadh, Riyadh Region
07.2021 - 04.2023
- Ensured consistency in coffee quality with meticulous attention to detail.
- Introduced new specialty drinks, contributing positively to menu diversity.
- Troubleshot equipment issues promptly to minimise downtime in service delivery.
- Established effective communication channels between staff members fostering teamwork and collaboration.
- Collaborated with team members during busy periods improving workflow efficiency.
- Assisted in inventory control measures for effective stock management.
- Addressed any customer complaints or issues promptly, ensuring customer satisfaction.
- Provided a welcoming atmosphere to customers, promoting return visits.
Education
Bachelor of Technology - Mass & Communication
01.2017 - 06.2020
- Graduate with [Degree]
Master (Global & communication) - Global & communication
05.2024 -
Skills
- Technical proficiency
- Ethical leadership
- Customer relationship management systems
- Regulatory compliance knowledge
- Customer relations
- Financial reporting
- Project scheduling
- Profit and Loss Analysis
- Employee training
- Staff management
- Staff recruitment
Languages
English
Advanced
Arabic
Beginner
French
Elementary
Certification
Speciality Coffee Association
Timeline
Lund University - Master (Global & communication), Global & communication
05.2024 -
Branch manager - 8oz coffee
02.2024 - Current
Branch supervisor - three trees company
02.2024 - 11.2024
Head barista - Three trees company
07.2021 - 04.2023
Mount Kigali - Bachelor of Technology, Mass & Communication
01.2017 - 06.2020