GLEND P. SEDENTARIO
Diplomatic Quarter- Riyadh
Summary
Proactive Facilities Management professional with 15 years of experience, including 5 years in Construction Management. Currently serving as a Soft Service Manager, specializing in effective strategies for daily operations of high-profile client facilities. Expertise in analyzing operational progress and implementing standardized reporting to meet project targets. Proven ability to ensure seamless handover and management of systems and buildings, optimizing asset performance and operational processes.
Overview
29
29
years of professional experience
Work History
Soft Service Manager
Al Hajry-Overseas
Riyadh
07.2025 - Current
- Company Overview: Intergraded Facility Management
- Oversee and manage soft services operations, including cleaning, waste management, pest control, and landscaping, ensuring high standards of service delivery.
- Prepare villas and apartments for new tenants, ensuring properties are thoroughly cleaned, pest-free, and landscaping is maintained according to service level agreements (SLAs).
- Coordinate and manage the move-out process for residents, ensuring smooth exit procedures and property handovers.
- Monitor and report on SLA performance, develop and implement action plans to meet or exceed service expectations.
- Ensure all contractual obligations are fulfilled in a cost-effective manner, optimizing resources to deliver value to the client.
- Plan and execute preventive and reactive maintenance activities in accordance with established standards to ensure property upkeep.
- Lead and motivate the service delivery team, fostering a culture of continuous improvement, and ensuring the achievement of operational goals and objectives.
- Continuously evaluate service processes and implement improvements to enhance efficiency, quality, and customer satisfaction.
- Intergraded Facility Management
Soft Service Manager
Olive Arabia
Jeddah
03.2018 - Current
- Assume full responsibility for management of soft services against contracted scope of works. Oversee and manage service providers responsible for cleaning, waste management, pest control, façade cleaning.
- Reporting on SLAs and delivering action plans to ensure that SLAs are met/exceeded.
- Understanding of the importance of managing a site and the services provided including the ability to calculate the rewards and penalties of meeting/not meeting KPIs.
- Evaluate ideas for additional scope of work and additional opportunities for services and recommend to the client as appropriate.
- Ensure contract is being delivered in a cost-effective way for the client.
- Conduct and prepare Trend Analysis Report, Benchmarking, Action Plan, KPI, Problem Resolution Report and Customer Satisfaction Survey.
- Organize daily inspection, safety walk-through including COSHH assessment and condition survey. All risks associated with are being reviewed and submitting implications detailed report to management.
- Set up and recommend the Service Provider PPM program & SOPs for client approval.
- Handling contractor’s team of Hospitality staff & housekeeper assigning task ensure work on time schedule as per BICS standards.
- Monitor and evaluate service provider performance regularly, setting clear performance standards and conducting performance reviews.
FM Coordinator
ALARGAN Project
Riyadh
04.2017 - 04.2018
- Company Overview: Established in the capital of the Kingdom of Saudi Arabia, Riyadh in 2006, Alargan Project has adopted a clear strategy to specialize in the development of fully integrated residential neighborhoods.
- Responsible for the planning and implementation of Facility Management strategy to ensure the delivery of services on scheduled time at required quality in alignment with the contract.
- Conduct regular safety inspection, awareness and COSHH assessment on site.
- Attend Emergency cases such as No power, no water supply etc.
- Assist the Facilities Manager in all aspects of project implementation as needed.
- Support the Facilities Manager with external contacts as needed. (Sourcing materials)
- Represent the Facilities Department in inter-departmental meetings to support and facilitate communication and action between departments.
- Coordinate all Facilities activities, work direction, and support systems.
- Supervise and train facility employees and contractors as needed.
- Independently maintain and update administrative policies and processes.
- Manage the CAFM system, including receiving work requests and assigning work orders.
- Review and make recommendations to maintain building integrity, maintaining accurate records as required.
- Communicate with building contractors to follow through on approved work.
- Established in the capital of the Kingdom of Saudi Arabia, Riyadh in 2006, Alargan Project has adopted a clear strategy to specialize in the development of fully integrated residential neighborhoods.
Compliance Auditor
EMCOR Facilities Services
Jeddah
06.2009 - 04.2017
- Company Overview: KAUST, is a public research university located in Thuwal, Saudi Arabia. Founded in 2009 Saudi Aramco Project, the university provides research and graduate training programs in English as the official language of instruction.
- Review existing facility management arrangements and making recommendations for changes if necessary.
- Assisting in all aspects of client and tenant satisfaction.
- Submit weekly, monthly, and yearly reports to the client.
- Ensure compliance with all safety and health policies in the work environment.
- Managing third-party contractors and agency staff across various premises.
- Perform regular site inspections and develop standard inspection checklists.
- Ensure all contracted deliverables are carried out in accordance with the contract.
- Take ownership of the contract and ensure all aspect of the contract is addressed and follow up all on all the issues until completion.
- Handle escalations, emergencies and resolve all customer complaints, prepare technical reports.
- Ensure all PPM/ RM work orders are tracked, updated, and closed on daily basis.
- Carryout daily site inspections to ensure quality of works and adherence to the set standards and provide expert.
- KAUST, is a public research university located in Thuwal, Saudi Arabia. Founded in 2009 Saudi Aramco Project, the university provides research and graduate training programs in English as the official language of instruction.
Health and Safety Supervisor
HENNESSEY LLC
Al Quos
12.2008 - 06.2009
- Preparation of HSE plans and Procedures.
- Preparation risks assessment within different works activities.
- Submission of municipality periodic report.
- Site Inspection.
- Prepare monthly and Weekly reports such as near miss, Hazard Alert, H & S report.
- Conduct Weekly HSE meetings with the Project Manager, Engineers, foreman etc.
- HSE training for all staff.
Health and Safety Officer
PLANTATION HOLDING FZ LLC
Global Village
05.2006 - 09.2008
Health and Safety Officer
EEI CORPORATION
BAGUMBAYAN
06.2003 - 03.2006
Managing Family-owned business
SEDEN’S CONSTRACTING COMPANY
Caloocan city
01.1997 - 01.2003
Education
Bachelor of Science - Nursing
College Graduate
Manila, PHilippines04-1997
Some College (No Degree) - Refrigeration/ Air-conditioning
TESDA
Certificate - Tree’s Fruiting and Horticulture
Skills
* Communication and interpersonal skills
* Stakeholder management
* Customer service excellence
* Leadership development
* Problem-solving skills
* Time management
* Adaptability
* Emotional intelligence
Training And Qualifications
- Comprehensive Training & Certificate British Institute of Cleaning Science
- Comprehensive Training & Certificate in Practical Approach to Quality Auditing/ International Standard ISO 9001:2008
- Comprehensive Training & Certificate in Institute of Occupational Safety & Health Safety and Health (IOSH)
- Training & Certificate in Hotel Proper Housekeeping, Technical Education and Skills Development Authority (TESDA)
- Comprehensive training & Certificate in Tree’s Fruiting/Horticulture, Technical Education and Skills Development Authority (TESDA)
- Comprehensive training & Certificate in Refrigeration/ Airconditioning, Technical Education and Skills Development Authority (TESDA)
- Scaffolding Supervisor Level-II Training Certificate
- Comprehensive Training, Knowledge & Skills in SAP software, CRM, HPSM, CMO compliance
- Comprehensive Training & Certificate in Maintenance & Cleaning Laboratory, KAUST (Certified LABORATORY HEALTH AND SAFETY COORDINATOR)
- Comprehensive Training in Construction Health and Safety, Mirdif Security & Safety Consultants
- Comprehensive Training in Construction Health and Safety, Nakheel (Certified Health and Safety Technical Service Officer Level 1)
- Certificate of Appreciation Attaining One Million Man-hours without Lost time Accident, Canadian Embassy Project
- Comprehensive training in Safety and Fire Fighting, Ministry of Interior Dubai Civil defense
- Health and Safety Training (EEI Construction Corporation), EEI Corporation Calle Industria Street, Bagumbayan Quezon City, Philippines
Personal Information
- Status: Married
- Age: 52
- Gender: Male
- Nationality: Philippines
- Driving License: Valid K.S.A light vehicle driving license
- Visa Status: Transferable
Timeline
Soft Service Manager
Al Hajry-Overseas
07.2025 - Current
Soft Service Manager
Olive Arabia
03.2018 - Current
FM Coordinator
ALARGAN Project
04.2017 - 04.2018
Compliance Auditor
EMCOR Facilities Services
06.2009 - 04.2017
Health and Safety Supervisor
HENNESSEY LLC
12.2008 - 06.2009
Health and Safety Officer
PLANTATION HOLDING FZ LLC
05.2006 - 09.2008
Health and Safety Officer
EEI CORPORATION
06.2003 - 03.2006
Managing Family-owned business
SEDEN’S CONSTRACTING COMPANY
01.1997 - 01.2003
Bachelor of Science - Nursing
College Graduate
Some College (No Degree) - Refrigeration/ Air-conditioning
TESDA
Certificate - Tree’s Fruiting and Horticulture
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