GLORIA MUHONGERWA
Tabuk,SAUDI ARABIA
Summary
With strong foundation in guest service and communication, excel in creating welcoming and organised environments. Ability to manage multiple tasks calmly and efficiently ensures guests have seamless and enjoyable experience. Adaptable and quick to learn, bringing positivity and enthusiasm to every interaction, ensuring satisfaction and comfort for all guests.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Spa Receptionist
Luxury Collection Sindalah
TABUK, Tabuk Region
01.2024 - Current
- Greeting and checking in guests
- Developing and maintaining strong relationships with guests
- Answering phone calls and scheduling appointments
- Providing excellent guest service to ensure guest satisfaction
- Processing payments and handling cash transactions.
Spa Receptionist
Fairmont Doha
DOHA, QATAR
01.2022 - 12.2024
- Participated in marketing and promotional activities to attract new clients and retain existing ones.
- Managed all incoming calls professionally, quickly and efficiently.
- Assisted in managing spa inventory, ordering supplies, and retail products to ensure stock levels met demand.
- Processed payments for treatments and spa services, proactively asking for feedback to ensure guests received high-quality service.
Operational manager
First Class Tours Company
KIGALI, RWANDA
01.2021 - 12.2021
- Developed innovative working methods and processes for improved operational efficiency.
- Monitored market trends to adapt strategies, keeping company competitive in dynamic industry.
- Directed implementation of health and safety protocols, significantly reducing workplace accidents and ensuring compliance with legislation.
Receptionist
eco-safaris Rwanda tour company
KIGALI, RWANDA
01.2020 - 12.2020
- Welcomed guests and clients in friendly, positive manner.
- Coordinated travel arrangements for staff, including transportation and accommodation for business trips.
- Handled confidential documents with discretion, following data protection guidelines to safeguard information.
Education
Bachelor's degree - Hospitality and Tourism Management
University of Tourism Technology And Business Studies (UTB)
KIGALI08.2020
High School Diploma - TRAVEL AND TOURISM
KIGARAMA HIGH SCHOOL
NGOMA11.2016
Skills
- Team Leader
- Communication skills
- Team player
- Telephone Etiquette
- Sales and upselling
- Time management
- Problem-solving
- Team leading
- Attention to detail
Certification
- Bachelor's degree in Hospitality and Tourism
- A2 diploma in Tourism
- Certificate in food and beverage
- Certificate in front office operations
- ICDL certificate
Languages
English
Proficient (C2)
Timeline
Spa Receptionist
Luxury Collection Sindalah
01.2024 - Current
Spa Receptionist
Fairmont Doha
01.2022 - 12.2024
Operational manager
First Class Tours Company
01.2021 - 12.2021
Receptionist
eco-safaris Rwanda tour company
01.2020 - 12.2020
Bachelor's degree - Hospitality and Tourism Management
University of Tourism Technology And Business Studies (UTB)
High School Diploma - TRAVEL AND TOURISM
KIGARAMA HIGH SCHOOL
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