GNANAVEL THANIGAIVEL

• Used trend data and financial forecasts to establish accurate budgets aligned with operational needs.
• Met trading terms and account procedures for compliant parts acquisition.
• Ordered cost-efficient vehicle parts and accessories from reputable suppliers.
• Reviewed purchasing, storage and distribution practices in line of industry advancements.
• Enhanced inventory control by implementing a computerised system for tracking spare parts.
• Maximised sales volumes and margins with stringent cost control and strategic purchasing.
• Drafted stock management reports to illustrate trends and sales data.
• Reduced order errors by rigorously cross-checking all part numbers before dispatch.
• Coordinated dispatching of transport vehicles distributing goods across Saudi Arabia.
• Introduced a barcoding system, speeding up the picking and packing process significantly.
• Negotiated contracts with manufacturers, securing high-quality parts at competitive prices.
• Collaborated closely with the service department to understand their specific needs regarding spare parts availability.
• Stored incoming inventory in correct locations for organised stock access.
• Oversaw records covering purchasing transactions, distribution flow and stock storage.
• Identified customer parts requirements and provided potential alternatives for hard-to-find parts.
• Overhauled existing systems to increase accuracy, reducing costs and waste.
• Fostered strong relationships with suppliers for better price negotiations and delivery terms.
• Promoted parts and accessory sales to increase revenue and drive satisfaction.
• Assessed staff and team performance and regularly actioned insights to fuel improvement.
• Provided technical assistance to customers when selecting appropriate spare parts, improving overall client experience.
• Organised motor vehicle parts inventory in alignment with company procedures.
• Devised a robust forecasting model to predict future demand trends accurately.
• Handled high-volume parts, service and repair enquiries.
• Routinely liaised with sales staff ensuring they were up-to-date on current inventory levels and lead times.
• Negotiated fair prices on new and used parts for enhanced profit potential.
• Maintained adequate stock levels to prevent delays in repair tasks.
• Improved customer satisfaction with prompt and accurate order fulfilment.
• Managed resources to yield high Return On Investment (ROI), raising cost-effectiveness.
• Adjusted inventory levels to keep obsolescence and cost low.
• Boosted gross margin percentages by initiating cost-saving measures.
• Conducted detailed market analysis to identify new opportunities.
• Established budgets for programme activities and controlled expenditure to meet targets.
• Pioneered the implementation of CRM systems for improved data management and customer relations.

• Delegated tasks to staff to meet daily service requirements.
• Checked incoming parts against delivery notes to limit stock discrepancies.
• Contributed to departmental compliance with stringent adherence to company policies.
• Maximised store revenue through add-on sales and offer promotion.
• Liaised with suppliers for prompt resolution of any supply chain issues, minimising downtime.
• Oversaw stock audits regularly to maintain accuracy in inventory counts.
• Coordinated with service department for seamless operations.
• Led daily operations to maintain smooth store running.
• Supported management in recruitment and staff development processes.
• Ordered cost-efficient vehicle parts and accessories from reputable suppliers.
• Drafted stock management reports to illustrate trends and sales data.
• Utilised advanced software tools to manage inventory effectively, reducing waste and overstocking issues.
• Monitored stock levels and ordered popular items to meet customer demand.
• Recorded inventory transactions in ERP system to maintain accurate records.
• Managed a team of 20, developing staff performance and increasing staff retention by 100% by promoting a positive environment.
• Coordinated inventory audits and stock checks to verify accuracy and uncover discrepancies.
• Approved customer refunds and exchanges upon close item inspection.
• Increased positive customer feedback by 96%, thanks to outstanding communication skills and building a team who deliver.
• Observed customer buying trends to maximise future revenue opportunities.
• Motivated sales teams to achieve daily store targets.
• Scheduled staff rotas to meet business demands within budget.
• Streamlined order fulfilment with new tracking procedures.
• Managed teams by overseeing hiring, training and professional growth of employees.
• Managed on-site evaluations, internal audits and customer surveys.
• Reviewed customer history to recommend appropriate products and services.
• Generated Key Performance Indicator reporting to drive better performance.
• Monitored and updated stock levels and inventory databases.
• Delivered exceptional customer service by proactively listening to concerns and answering questions.
• Displayed goods and prices clearly to maximise customer interest.
• Processed parts orders and coordinated shipping to align deliveries with customer deadlines.
• Administered annual budget guidelines and controlled expenditure accordingly, maintaining fiscal responsibility.

• Implemented a new feedback system for more efficient performance reviews.
• Oversaw maintenance of organisation's facilities to guarantee compliance with industry regulations.
• Improved response times, resulting in higher client satisfaction rates.
• Led and inspired team of 27 to uphold brand standards and demonstrate professionalism.
• Actioned feedback from service users, resulting in improved satisfaction levels.
• Coordinated staff development training to improve overall service delivery.
• Led team meetings to set performance goals and review progress regularly.
• Delegated tasks effectively to maximise team potential and productivity.
• Assessed employee performances regularly, providing constructive feedback where necessary for continuous improvement.
• Supervised and evaluated employee performance, providing construction feedback and identifying staff talent.
• Spearheaded initiatives towards achieving company targets, leading to consistent growth year after year.
• Developed and updated internal guidelines.
• Conducted market research to guide organisational strategy and decision-making.
• Developed an efficient workflow to reduce service downtime.
• Operated machinery to achieve targets while following regulations.
• Oversaw daily operations to achieve high productivity levels.
• Kept appropriate stock levels to match expected demand.
• Generated Key Performance Indicator reporting to drive better performance.
• Directed daily operations to achieve maximum output and reduce costs.
• Coordinated dispatching of transport vehicles distributing goods across Country.
• Oversaw records covering purchasing transactions, distribution flow and stock storage.
• Processed parts orders and coordinated shipping to align deliveries with customer deadlines.
• Established protocols for handling hazardous materials safely and compliantly within the warehouse setting.
• Provided technical assistance to customers when selecting appropriate spare parts, improving overall client experience.
• Identified service gaps, developing plans to strengthen or expand offerings.
• Identified training needs and opportunities to provide Continued Professional Development (CPD) for staff.
• Allocated budgets to govern sensible decision-making with maximum Return On Investment (ROI).
• Forged partnerships with other service providers to boost signposting capabilities and diversify services.
• Championed organisational values to instil sense of loyalty and community.
• Coordinated consistent, high quality provision of [Type] service.

• Delegated tasks to staff to meet daily service requirements.
• Approved customer refunds and exchanges upon close item inspection.
• Maximised store revenue through add-on sales and offer promotion.
• Handled high-volume parts, service and repair enquiries.
• Promoted parts and accessory sales to increase revenue and drive satisfaction.
• Managed a team of 17, developing staff performance and increasing staff retention by 94% by promoting a positive environment.
• Maintained optimum parts inventory levels, achieving 0.2% inventory discrepancy.
• Developed and Implemented inventory policies and procedures to maintain inventory levels.
• Installed inventory tracking systems for monitoring product sales and inventory levels.
• Managed warehouse inventory, ensuring product availability.
• Streamlined warehouse processes for increased efficiency.
• Transferred stock between assigned warehouse locations.
• Improved efficiency by streamlining warehouse operations.
• Organised warehouse for optimal space utilisation.
• Organised stock items, improved warehouse efficiency.
• Supervised a sales force of 6 sales associates.
• Collaborated with sales team, improving marketing-sales alignment.
• Worked collaboratively with sales teams to meet sales goals.

• Tracked performance metrics for plant operations and reviewed regular reports to proactively identify areas of concern.
• Performed periodic operational checks of data held within database to uphold quality standards.
• Developed production plans covering schedules, quality goals and labour requirements.
• Prepared and issued service user questionnaires to solicit feedback and suggestions.
• Introduced new testing tools for better accuracy in results.
• Maintained up-to-date procedures for complaints and compliance.
• Managed quality assurance team, enhancing overall productivity.
• Set clear budget targets and established successful controls to control expenditure.
• Defined manufacturing quality guidelines and criteria to adhere to company standards.
• Conducted and completed quality assurance checks for new products.
• Collated required documentation to support external reviews and audits.
• Led root cause analysis investigations to prevent future defects occurrence.
• Kept up to date with digital transformation of industrial processes to improve manufacturing operations.
• Attended meetings and submitted decisions made to senior management for approval.
• Coordinated with suppliers for raw material quality enhancement.
• Ensured compliance with ISO 9001 standards through thorough inspection routines.
• Oversaw plant operational structures and with optimised logistics and workflows to meet demands.

• Performed troubleshooting activities to diagnose system performance issues and identify root causes.

• Created detailed documentation of processes and procedures for the assembly process. Coordination in planning the annual training calendar.
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Planning and execution of long-term & short-term projects to upgrade infrastructure of technical training.
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To facilitate training for blue-colored employees in technical, general, and behavioral traits
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In coordination with the shop floor to identify the training needs and gaps for the associates and front-line supervisors Monitoring training calendar & evaluation of the associates, front-line supervisors for improvement, etc.
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Based on the training provided
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Regular interaction with the HR department for trainee recruitment
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Preparation and upgradation of training material and curriculum.

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Apprenticeship Training

• Reviewed, modified and updated training programmers to meet changing needs of service users.