Godiano Chris Nuwagaba
Barista
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Friendly Barista with great people skills and sales experience. Dedicated to creating personalized customer experiences while offering expertise in coffee production, and preparation. Strong knowledge of roasting and brewing, with enthusiasm for promoting sustainable and fair-trade coffee.
Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Barist position. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work History
Barista /Shift Supervisor
Destination 35 specialty coffee KSA
Al Khobar
01.2021 - Current
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Constantly expanded personal knowledge of coffee styles and varieties.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Engendered customer loyalty by remembering personal preferences and allergy information.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas and merchandise.
- Explained beverage preparation and offered samples to help customers choose ideal items.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Prepared eye-catching, creative latte art to please customers.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Promoted additional items with beverages, increasing store sales.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Complied with standards for merchandising, stocking and storing product.
- Updated specials board display to boost sales.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Maintained regular and consistent attendance and punctuality.
- Prioritized drink requests while managing interruptions.
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
Barista Shift Lead
Aria coffee
Farawaniya
10.2017 - 02.2019
- Created superlative coffeehouse experience through customer service, beverage preparation and presentation, in-store marketing and thorough cleanliness and sanitation of space.
- Trained, scheduled and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Memorized ingredients and recipes for wide variety specialty drinks.
- Developed coffee beverage menu, recipes, specialty coffee drinks and appropriate menu pricing.
- Managed payroll, scheduling, ordering and other back-of-house tasks to drive operations and maximize sales and profitability.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Utilized [Software] to gather information and create daily sales reports, monthly P&L statements and budget forecasting.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Presented process improvement ideas to leadership team to cultivate professional, friendly and efficient work environment.
- Engendered customer loyalty by remembering personal preferences and allergy information.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Designed and adjusted work schedules to meet business demands.
- Advised customers on whole bean and bulk tea purchases by detailing origin, flavor and pairing recommendations.
- Created new training guidelines, and provided staff orientation and training.
- Directed activities of team of skilled kitchen workers preparing and serving meals.
- Created new recipes, outlined steps and training staff on correct preparation.
- Monitored food preparation, production and plating for quality control.
- Controlled food costs and managed inventory.
- Accurately completed end-of-day financial tasks worth over $[Amount] of cash and card transactions daily.
- Set and oversaw weekly and special event menu plans.
- Introduced mentoring program and effectively managed employee mistakes to decrease overall waste [Number]%.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
Waiter/Barista Shift Lead
Java House Africa
Central
04.2014 - 08.2017
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Stayed up-to-date on menu changes to help customers make food choices.
- Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Suggested appropriate food and drink pairings to increase per-ticket sales.
- Checked identification for minimum age for sale of alcoholic beverages.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
- Informed customers about daily and seasonal specials.
- Inspected dishes and utensils for cleanliness.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Used cash registers and credit card machines to cash out customers.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Met with chef to review daily specials and menu changes.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
- Bussed and reset tables to keep dining room and work areas clean.
Education
BBA - Information Technology
Nkumba University
Entebbe, Uganda 08.2010 - 03.2013
Skills
Shift management
undefinedAccomplishments
- Memorized ingredients and recipes for 10 specialty drinks.
- Redesigned coffee menu for improved readability.
- Served individually made coffee drinks to over 50 customers daily.
- Resolved product issue through consumer testing.
- Supervised team of 15 staff members.
Affiliations
- Rotary International
- Lions Club
- Society of Human Resource Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Barista /Shift Supervisor
Destination 35 specialty coffee KSA
01.2021 - Current
Barista Shift Lead
Aria coffee
10.2017 - 02.2019
Waiter/Barista Shift Lead
Java House Africa
04.2014 - 08.2017
BBA - Information Technology
Nkumba University
08.2010 - 03.2013
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