Godwin Affum
Riyadh
Summary
Accomplished Second Assistant Manager at McDonald's (RICC) with a proven track record in enhancing customer satisfaction and team development. Expert in employee training and workplace safety, demonstrated by reduced accidents and increased efficiency. Skilled in cash handling and conflict resolution, fostering a positive and productive work environment.
Overview
5
5
years of professional experience
Work History
Crew Trainer
Riyadh International Catering Corporation(McDonald’s)
Swing Manager
Riyadh International Catering Corporation
Second Assistant Manager
McDonald’s (RICC)
05.2023 - 07.2024
- Supported store manager in training new employees, fostering a positive work environment for team development.
- Collaborated with team members on loss prevention efforts, minimizing shrinkage and theft occurrences.
- Implemented safety protocols within the workplace, resulting in fewer accidents and increased employee awareness.
- Fostered a collaborative work culture among staff members by encouraging teamwork and recognizing exceptional contributions.
- Provided exceptional customer service through active listening, understanding individual needs, and offering appropriate solutions or recommendations in line with company policies.
- Assisted with inventory management, maintaining accurate records and ensuring timely replenishment of stock levels.
- Managed financial transactions and reduced discrepancies through regular audits of cash registers and daily reports.
- Assisted in conducting performance reviews for staff members, identifying strengths and areas of improvement to support professional growth.
- Increased customer satisfaction by addressing and resolving customer complaints in a timely manner.
Service Crew Member
Riyadh International Catering Corporation(McDonald’s)
12.2019 - 06.2020
- Enhanced customer satisfaction by providing efficient and friendly service.
- Collaborated with team members to meet high standards of service during peak hours.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
Education
Diploma Certificate - Advancing Shift Leadership(ASL)
Hamburger University Riyadh
Riyadh11.2023
WASSCE - General Arts
Diabetes Senior High School
Ghana05.2014
Skills
Customer Service
Employee Training
Cash Handling
Team Leadership
Workplace Safety
Coaching and Mentoring
Food Safety
Staff education and training
Opening and closing procedures
Product Knowledge
Complaint resolution
Restaurant Standards
Conflict resolution techniques
Motivational Skills
Public Speaking
Data Entry
Timeline
Second Assistant Manager
McDonald’s (RICC)
05.2023 - 07.2024
Service Crew Member
Riyadh International Catering Corporation(McDonald’s)
12.2019 - 06.2020
Crew Trainer
Riyadh International Catering Corporation(McDonald’s)
Swing Manager
Riyadh International Catering Corporation
Diploma Certificate - Advancing Shift Leadership(ASL)
Hamburger University Riyadh
WASSCE - General Arts
Diabetes Senior High School