Jalil Miya
Jeddha,Saudi Arabia
Summary
Service-oriented professional with a strong background in customer service and payment processing. Demonstrates a positive attitude and excels in up-selling services while adhering to company policies. Known for being a team player with a deep understanding of customer needs and a commitment to delivering exceptional service.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Customer service officer
Vox Cinema holding by Majid AL Futtaim group.
Jeddah, Mecca Region
04.2024 - Current
- Managed difficult customer situations for maintaining company reputation.
- Maintained up-to-date knowledge about products and services, assisting in informed decision making.
- Followed company guidelines to ensure consistent quality of service.
Food server
The Cheesecake Factory holding by Alshaya group.
Jeddah, Mecca Region
01.2022 - 02.2024
- Enhanced dining atmosphere by providing friendly, attentive service.
- Improved customer satisfaction by attentively listening to and addressing dietary needs and preferences.
- Served food in a timely manner to ensure hot, fresh meals.
Host trainer
Third Eye Restaurant
JP Rd Kathmandu 44600, Nepal
01.2019 - 01.2021
- Liaised with various vendors regarding deliveries or issues, fostering strong professional relationships.
- Conducted staff evaluations for improved service quality.
- Enhanced customer satisfaction with meticulous attention to detail in hosting duties.
Education
High School Diploma - Hotel Management
Shree Mahalaxmi Higher Secondary School
Nepal 01.2013 - 01.2015
Bachelor's degree - Food and Beverage
Nepal Academy of Tourism and Hotel Management
Nepal 01.2016 - 01.2018
Skills
- Up-Selling services
- Knowledge of company policies
- Service-Oriented mindset
- Team player
- Customer Service
- Payment Processing
- Positive attitude
Languages
English
Upper intermediate
Arabic
Intermediate
Nepali
Advanced
Accomplishments
- Team Player Award
- Superstar Award
- Best Neighbour Award
- Employe of the Month
Timeline
Customer service officer
Vox Cinema holding by Majid AL Futtaim group.
04.2024 - Current
Food server
The Cheesecake Factory holding by Alshaya group.
01.2022 - 02.2024
Host trainer
Third Eye Restaurant
01.2019 - 01.2021
Bachelor's degree - Food and Beverage
Nepal Academy of Tourism and Hotel Management
01.2016 - 01.2018
High School Diploma - Hotel Management
Shree Mahalaxmi Higher Secondary School
01.2013 - 01.2015
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