Gordon Lee
TRINITY GARDENS
Summary
An enthusiastic and seasoned sales professional with a customer-focus approach, I am actively seeking an advance career opportunity to leverage my professional and technical skills. Armed with a proactive mindset and effective communication abilities, I have accumulated valuable expertise in sales, delivering outstanding services, managing customer relations, and demonstrating exceptional negotiation skills.
Overview
4
4
years of professional experience
Work History
Basketball Coach
Self-employeed
03.2020 - Current
- Trained 100+ clients from 5 y.o to 35 y.o. 1:1, club and private groupclass from 1:3 to 2:20 for ongoing 4 years.
- Found self business - Golden Star Basketball Education in Adelaide since 2023 and liaise with partners, parents, sponsors, sport centre, physio centre, club manager etc.
- Created and implemented innovative strategies to engage clients in coaching journey.
- Evaluated individual knowledge, skills, and strengths, and assigned team positions to maximize talent areas.
- Offered constructive feedback to clients to help reach goals.
Store Manager
PTC Phone Tech & Comm
06.2023 - 11.2023
- Achieving the monthly KPI targets consistently, with an approximate overachievement ranging around 10%
- Attaining a top 10 sales performance for three consecutive months among over 80 stores nationwide in Australia.
- Managed inventory control, cash control, and store opening and closing procedures.
- Increased sales and customer satisfaction through personalized servicing.
- Meeting with the state manager every month to discuss store sales and promotions, keep team member on track .
- Approved regular payroll submissions for employees.
- Assisted with hiring, training and mentoring new staff members.
Store Manager
HW Phone Solutions
06.2022 - 06.2023
- Responsible for phone accessories sales and repair services
- Manage inventory and maintain stock levels
- Provide excellent customer service and resolve customer complaints
- Train and supervise staff members
- Managed over 30 customer calls per day
- Exceed kpi 200%
Warehouse Assistant
Phone Planet
08.2021 - 04.2022
- Managed stock and handled new product shipments
- Processed online product orders
- Coordinated with other departments to ensure timely delivery of products
Warehouse Assistant
MSY Computer Warehouse Assistance
02.2021 - 05.2021
- Managed stock and handled new product shipments
- Processed online product orders
- Coordinated with other departments to ensure timely delivery of products
Education
Information Technology
University of South Australia
Adelaide, SA11.2023
Certificate 3 in Business & Certificate 3, 4 in Hospitality -
TAFE SA
Regency Park, SA12.2020
High School Diploma -
Banksia Park International High School
Banksia Park, SA12.2018
Skills
- Sales Development
- Upselling
- Problem-Solving Skills
- Customer Service
- Retail Store Operations
- Multi-Tasking Strength
- Negotiation Tactics
- Sales and Staff Training
- Complaint Resolution
- Schedule Coordination
- Account Management
Timeline
Store Manager
PTC Phone Tech & Comm
06.2023 - 11.2023
Store Manager
HW Phone Solutions
06.2022 - 06.2023
Warehouse Assistant
Phone Planet
08.2021 - 04.2022
Warehouse Assistant
MSY Computer Warehouse Assistance
02.2021 - 05.2021
Basketball Coach
Self-employeed
03.2020 - Current
Information Technology
University of South Australia
Certificate 3 in Business & Certificate 3, 4 in Hospitality -
TAFE SA
High School Diploma -
Banksia Park International High School
Similar Profiles
Youssef BoushabYoussef Boushab
After-school Tutor at Self-employeedAfter-school Tutor at Self-employeed
Tyson DandoyTyson Dandoy
Licensed Tattoo Artist at Self-employeedLicensed Tattoo Artist at Self-employeed
Ezana HailemariamEzana Hailemariam
Coach at Self-employeedCoach at Self-employeed
Cherie DuriezCherie Duriez
Homeschool Teacher at Self-employeedHomeschool Teacher at Self-employeed
YUAN TIANYUAN TIAN
Store Manager at Sanly Group Pty LtdStore Manager at Sanly Group Pty Ltd