GRACE MBIAH NELSON

• Supervised activities of workers and enforced safety regulations.
• Oversaw day-to-day activities of team, ensuring tasks were completed to high standard.
• Trained new hires and set up mentoring relationships to drive team performance.
• Dealt with customer complaints and rectified product and service issues.
• Maintained clean, organised working areas to create positive, productive environments with minimal risk.
• Coordinated employee schedules and handled resource management to remove barriers to productivity.

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• Offered instruction, coaching and motivation for enhanced team morale.
• Maintained clean, organised working areas to create positive, productive environments with minimal risk.
• Increased team productivity through effective staff planning, coordination and task delegation.
• Led by example to maintain team motivation, ensuring daily tasks were performed accurately and efficiently.
• Built customer retention and satisfaction by delivering top-quality service.

• Adhered to company policies, procedures, and regulatory requirements to ensure ethical and legal sales practices
• Gathered and reported customer feedback and market trends to assist in product development and marketing strategies
• Generated and analyzed sales reports to track performance, identify trends, and optimize sales strategies
• Conducted persuasive sales pitches and presented offers to potential customers, aiming to close sales and meet targets
• Built and maintained strong relationships with clients through regular follow-ups and personalized service.

• Coordinated interviews services for various functions, including training and visa appointments
• Delivered exceptional customer service by addressing inquiries, resolving issues, and ensuring a seamless travel experience for clients
• Designed and arranged travel itineraries for clients, including flights, accommodations, transportation, and activities tailored to their preferences and needs
• Handled all aspects of booking travel arrangements, including securing reservations, managing changes, and ensuring accuracy
• Provided expert advice on travel destinations, including recommendations for attractions, dining, and local experiences based on clients' interests.

• Designed and administered assessments, tests, and quizzes to evaluate student progress and understanding, providing constructive feedback to support academic growth
• Provided personalized support and instruction to students with diverse learning needs, adapting teaching methods to accommodate different learning styles
• Communicated regularly with parents and guardians regarding student progress, behavioral concerns, and academic achievements, and facilitated parent-teacher conferences
• Developed and delivered engaging and age-appropriate lesson plans that align with curriculum standards and learning objectives.