GRACE MUBIRU
ADMINISTRATOR
ALKHOBAR
Summary
A self motivated hard working individual with the ability to learn quickly and work well with all. Handles tasks safely with efficiency and accuracy. Respectful of others and open minded with extensive experience in leading teams with exceptional ability proven record for flawless execution in administrative management and customer services
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
CREW
SHAWARMER FOOD COMPANY
ALKHOBAR
08.2021 - 08.2023
- Mentoring team on effective upselling and cross-selling techniques.
- Consistently going above and beyond job requirements, regularly exceeding targets and expectations.
- Performed daily opening and closing routine including cashing up, inventory checks and security procedures.
- Preparing products following restaurant portion and presentation standards.
- Learning all tasks required quickly to maximise performance.
- Handling complaints calmly and professionally, minimizing conflict and maintaining customer satisfaction.
- Managing customer's complaints effectively, providing prompt resolutions to maintain high levels of customer satisfaction.
- Practicing safe and secure stock handling methods, reducing product damage and loss.
- Earning management trust by serving as a key holder, completing daily store opening and closing functions.
- Assisting customers with product selection, recommending associated items to increase transaction value.
- Serving high volumes of guests in fast-paced service environments with exceptional customer care.
- Contributing to team success by completing jobs quickly and accurately.
- Flexibly taking on various roles to support workflow.
- Always training in food safety and hygiene practices.
- Supporting store goals by maximising sales opportunities and providing great quality service.
- Taking orders at counter and drive-through with clear communication and professionalism.
Assistant Manager
White Horse Carriers ltd
Jinja
12.2017 - 06.2021
- Analysed data and identified opportunities to minimise operating costs.
- Aided senior leadership by recommending corrective actions and improvements to company operations.
- Reviewed production issues and implemented corrective action plans, enhancing operational efficiency.
- Employed outstanding communication and conflict-resolution abilities to deftly resolve customer complaints.
- Managed and distributed weekly sales reports, enabling performance evaluation to aid continual growth.
- Expanded customer base through strong service and multi-channel marketing strategies.
- Developed organisational policies for administrative oversight and internal controls.
- Drafted procedural statements and guidelines for company-wide use.
- Led and managed administrative staff to maintain smooth daily operations.
- Monitored health and safety measures for guaranteed compliance.
- Investigated issues affecting group operations, prepared reports and helped correct problems.
Internship Trainee in Statutory Department
Jinja Local Gorvement
Jinja City
05.2017 - 07.2017
- Assessed intern progress and skills attainment through rigorous testing.
- Designed on-the-job training plans and checklists.
- Facilitated role plays to strengthen problem-solving skills.
- Demonstrated core tasks to facilitate smooth work placements.
- Organised discrete projects for interns to complete and build sense of achievement.
- Tested new software platforms to optimise training delivery.
- Assigned workloads to harness individual intern strengths.
- Planned training programmes to enhance key skills.
- Diffused conflict and handled challenging behaviour with firm and fair approach.
Education
Bachelor of Arts - Public Administration
Kampala International University
Kampala 08.2015 - 06.2019
Skills
Sales strategies
undefinedTimeline
CREW
SHAWARMER FOOD COMPANY
08.2021 - 08.2023
Assistant Manager
White Horse Carriers ltd
12.2017 - 06.2021
Internship Trainee in Statutory Department
Jinja Local Gorvement
05.2017 - 07.2017
Bachelor of Arts - Public Administration
Kampala International University
08.2015 - 06.2019
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