Grace Mutua
JHRCO
Kitui,Kenya
12
years of professional experience
1
Language
Strategic leader skilled in delegation and ethical governance, driving operational efficiency and performance tracking. Expertise in team building, financial reporting, and client relations enhances customer service through effective communication. Experienced with specialised industry software and committed to health and safety compliance, aiming to elevate strategic influence within an organisation.
Work history
Supervisor leader
6 Years 1 Month- Managed shift schedules to ensure optimal staffing levels at all times.
- Organised weekly briefings and debriefings to keep staff informed about ongoing projects or changes in procedure.
- Coordinated team meetings to foster a sense of unity and shared purpose amongst staff members.
- Enhanced team performance by implementing effective communication strategies.
- Fostered growth and development within the team by encouraging continuous learning opportunities.
- Provided training for new staff members, improving their job performance.
- Developed diligent staff training and mentorship programmes, incentivising accomplished new starters to contribute to positive team results.
- Led by example to maintain team motivation, ensuring daily tasks were performed accurately and efficiently.
- Resolved conflicts between team members swiftly and professionally, maintaining a positive working atmosphere.
- Improved customer satisfaction rates by promptly addressing and resolving concerns.
- Upheld company policies consistently whilst managing staff, fostering a culture of respect and accountability among employees.
- Assisted management in strategic planning sessions, contributing valuable input towards company objectives.
- Collaborated closely with other department supervisors to streamline processes across different teams.
- Boosted overall productivity with efficient resource allocation.
- Identified operational problems and proposed solutions to management, improving service efficiency.
- Implemented safety protocols, resulting in a safer work environment.
- Monitored health and safety measures for guaranteed compliance.
- Maintained high standards of cleanliness and organisation in the workplace to enhance workflow efficiency.
- Oversaw facility maintenance and allocated needed resources to meet standards.
- Monitored inventory levels regularly, ensuring adequate stock availability at all times.
- Developed employee rosters to ensure fair distribution of work hours and responsibilities.
- Controlled resources by department or project and tracked use in [Software].
- Served as an approachable point of contact for staff queries or issues, promoting open dialogue within the team.
Graphic designer
1 Year 8 Months- Created attention-grabbing graphics for social media posts leading to higher user engagement rates.
- Established consistent branding across multiple platforms through uniform graphical elements.
- Pioneered new design strategies with a focus on customer satisfaction.
- Worked closely with clients to create bespoke designs, meeting their unique needs.
- Implemented regular feedback from clients into designs for improved product reception.
- Adapted quickly to changing trends in the industry maintaining relevance in designs.
- Managed multiple projects simultaneously, ensuring timely delivery of all tasks.
Operational and customer service
2 Years 11 Months- Offered friendly, efficient customer service and handled challenging situations with ease.
- Applied positive customer service approach to increase satisfaction levels.
- Completed customer orders with speed and accuracy.
- Successfully delivered on tasks within tight deadlines.
- Completed duties to deliver on targets with accuracy and efficiency.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Improved efficiency and productivity by acquiring new skills.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Supported team by demonstrating respect and willingness to help.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
- Used Microsoft Word and other software tools to create documents and clear communications.
Skills
Workforce management
Operations oversight
Shift management
Staff oversight
Metrics tracking
Financial reporting
Client relations
Effective delegation
Staff mentoring
Team building
Influence and persuasion
Ethical leadership
Education
Diploma - Emergency Medical Training (EMT)
Diploma - Information Technology (IT)
Languages
English
Advanced
Affiliations
- Reading
- Hiking
Timeline
Supervisor leader
JHRCO
2020.08 - CurrentRead More
Kenya Medical Training College
Diploma from Emergency Medical Training (EMT)
2019.01 - 2019.04Read More
Graphic designer
Lamo Rising Arts
2017.04 - 2018.12Read More
Josmarg Computer Bureau
Diploma from Information Technology (IT)
2015.10 - 2015.12Read More
Operational and customer service
HUDUMA CENTER KENYA KITUI
2015.01 - 2017.12Read More